83 FR 16839 - Request for Information Regarding the Bureau's Consumer Complaint and Consumer Inquiry Handling Processes
BUREAU OF CONSUMER FINANCIAL PROTECTION Federal Register Volume 83, Issue 74 (April 17, 2018)
Federal Register Volume 83, Issue 74 (April 17, 2018)
| Page Range | 16839-16841 | |
| FR Document | 2018-07943 |
[Federal Register Volume 83, Number 74 (Tuesday, April 17, 2018)] [Notices] [Pages 16839-16841] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-07943] ======================================================================= ----------------------------------------------------------------------- BUREAU OF CONSUMER FINANCIAL PROTECTION [Docket No. CFPB-2018-0014] Request for Information Regarding the Bureau's Consumer Complaint and Consumer Inquiry Handling Processes AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice and request for information. ----------------------------------------------------------------------- SUMMARY: The Bureau of Consumer Financial Protection (Bureau) is seeking comments and information from interested parties to assist the Bureau in assessing its handling of consumer complaints and consumer inquiries and, consistent with law, considering whether changes to its processes would be appropriate. DATES: Comments must be received by July 16, 2018. ADDRESSES: You may submit responsive information and other comments, identified by Docket No. CFPB-2018-0014, by any of the following methods:Electronic: Go to http://www.regulations.gov. Follow the instructions for submitting comments. Email: [email protected]. Include Docket No. CFPB-2018-0014 in the subject line of the message. Mail: Comment Intake, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552. Hand Delivery/Courier: Comment Intake, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552. Instructions: The Bureau encourages the early submission of comments. All submissions must include the document title and docket number. Please note the number of the topic on which you are commenting at the top of each response (you do not need to address all topics). Because paper mail in the Washington, DC area and at the Bureau is subject to delay, commenters are encouraged to submit comments electronically. In general, all comments received will be posted without change to http://www.regulations.gov. In addition, comments will be available for public inspection and copying at 1700 G Street NW, Washington, DC 20552, on official business days between the hours of 10 a.m. and 5 p.m. Eastern Time. You can make an appointment to inspect the documents by telephoning 202-435-7275. All submissions in response to this request for information, including attachments and other supporting materials, will become part of the public record and subject to public disclosure. Proprietary information or sensitive personal information, such as account numbers or Social Security numbers, or names of other individuals, should not be included. Submissions will not be edited to remove any identifying or contact information. FOR FURTHER INFORMATION CONTACT: Darian Dorsey, Deputy Assistant Director, Office of Consumer Response, at 202-435-7268. If you require this document in an alternative electronic format, please contact [email protected]. SUPPLEMENTARY INFORMATION: An important aspect of the Bureau's mission is hearing directly from the American public about their experiences in the consumer financial marketplace. Pursuant to 12 U.S.C. 5511(c)(2), ``collecting, investigating, and responding to consumer complaints'' is one of the six statutory ``primary functions'' of the Bureau. In addition, ensuring that ``consumers are provided with timely and understandable information to make responsible decisions about financial transactions'' is one of its six enumerated objectives.\1\ --------------------------------------------------------------------------- \1\ 12 U.S.C. 5511(b)(1). --------------------------------------------------------------------------- In furtherance of these statutory mandates, the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act) requires the Bureau to establish a unit to ``facilitate the centralized collection of, monitoring of, and response to consumer complaints regarding consumer financial products or services'' \2\ and directs the Bureau to establish reasonable procedures to provide timely responses to consumer complaints and consumer inquiries.\3\ The Bureau defines consumer complaints as ``submissions that express dissatisfaction with, or communicate suspicion of wrongful conduct by, an identifiable entity related to a consumer's personal experience with a financial product or service.'' \4\ To date, the Bureau has not published its definition of consumer inquiries; however, as an operational matter for the purposes of establishing reasonable procedures for providing timely responses to consumer inquiries and for the purposes of this request for information, the Bureau defines consumer inquiries as consumer requests for information--typically proffered by telephone--to its Office of Consumer Response about consumer financial products or services, the status of a complaint, an action taken by the Bureau, and often combinations thereof.\5\ --------------------------------------------------------------------------- \2\ The Bureau's Office of Consumer Response (``Consumer Response'') serves these and other functions. 12 U.S.C. 5493(b)(3)(A). \3\ 12 U.S.C. 5534(a). \4\ Consumer Financial Protection Bureau, Consumer Response Annual Report (Mar. 2012), available at http://files.consumerfinance.gov/f/201204_cfpb_ConsumerResponseAnnualReport.pdf. \5\ 12 U.S.C. 5511(b)(1) authorizes the Bureau to ensure that, with respect to consumer financial products and services, ``consumers are provided with timely and understandable information to make responsible decisions about financial transactions''; some of this work occurs in the consumer complaint and inquiry processes performed within the Office of Consumer Response. --------------------------------------------------------------------------- Since it began accepting consumer complaints and consumer inquiries in July 2011, the Bureau has established reasonable procedures to provide consumers with timely responses to their complaints and inquiries, in writing where appropriate.\6\ To date, the Bureau has received more than 1.5 million consumer complaints. The consumer complaint process seeks to provide consumers with timely responses to their complaints, while the consumer inquiry process aims to provide timely answers to consumers who submit inquiries. Both processes support the Bureau's statutory objective to provide consumers with timely and understandable information about consumer financial products and services to make responsible decisions. To that end, the Bureau has established reasonable procedures for responding to both consumer complaints and consumer inquiries. --------------------------------------------------------------------------- \6\ 12 U.S.C. 5534(a). --------------------------------------------------------------------------- Though the Bureau is required to establish reasonable procedures to provide timely responses to consumer complaints and consumer inquiries, certain aspects of the complaint and inquiry handling processes were developed in furtherance of those statutory requirements but are not directly mandated by statute. Mindful of the Bureau's statutory objective to provide consumers with timely and understandable information about consumer financial products and services so they can make responsible decisions, as well as its statutory obligations to (1) establish reasonable procedures to provide consumers with timely responses and (2) centralize the collection of consumer complaints about consumer financial products or [[Page 16840]] services, the Bureau has used feedback from a variety of stakeholders to establish and refine its processes over time to improve stakeholders' experience, handle large volumes of complaints and inquiries,\7\ and increase overall efficiency. --------------------------------------------------------------------------- \7\ In 2017, the Bureau received more than 500,000 consumer complaints and consumer inquiries. --------------------------------------------------------------------------- Consumer Complaint Process. To ``facilitate the centralized collection of, monitoring of, and response to consumer complaints regarding consumer financial products or services,'' the Bureau accepts complaints through its website; by referral from the White House, congressional offices, Federal agencies, and State agencies; and by telephone, mail, email, and fax. When consumers \8\ choose to submit complaints, the Bureau's complaint form prompts them to select the consumer financial product or service with which they have a problem as well as the type of problem they are having with that product or service. This provides information that can be used to group complaints to understand the financial products and services about which consumers complain to the Bureau. The complaint form also requires consumers to affirm that the information provided in their complaint is true to the best of their knowledge and belief. The Bureau routes complaints about consumer financial products and services directly to financial companies and works with them to get consumers a timely response from the company, generally within 15 days. Where appropriate, complaints are routed to other Federal agencies.\9\ The company reviews the information, communicates with the consumer as needed, and determines what action to take in response. The company then responds to the consumer and the Bureau in writing via the secure company portal, and the Bureau invites the consumer to review the company's response and provide feedback about the response received from the company. Consumers can log onto the secure consumer portal available on the Bureau's website or call the Bureau to receive status updates, provide additional information, and review responses provided by the company. In 2017, the Bureau handled more than 320,000 consumer complaints.\10\ --------------------------------------------------------------------------- \8\ The term `consumer' means an individual or an agent, trustee, or representative acting on behalf of an individual.'' 12 U.S.C. 5481(4) \9\ The Bureau refers or sends complaints to another regulator when, for example, a particular complaint does not involve a product or service currently handled by the Bureau. \10\ Consumer Financial Protection Bureau, Consumer Response Annual Report (Apr. 2018), available at https://www.consumerfinance.gov/documents/6406/cfpb_consumer-response-annual-report_2017.pdf. --------------------------------------------------------------------------- Consumer Inquiry Process. The Bureau's single, toll-free telephone number \11\ gives consumers the opportunity to ask questions about financial products or services, submit a complaint, and check the status of a complaint. Consumers can also inquire about the Bureau and a subset of its recent actions. When consumers call with an inquiry about consumer financial products or services, a Bureau representative collects basic information about the consumer, listens to the consumer describe their situation and question, and provides clear, unbiased educational information about financial products and services. Representatives do not provide legal advice to consumers, nor do they encourage consumers to take any particular action. Instead, when appropriate, representatives direct consumers to Bureau educational materials and tools, and other relevant government resources. The Bureau's U.S.-based contact center provides services to consumers in more than 180 languages and to consumers who are deaf, have hearing loss, or have speech disabilities. In 2017, the Bureau received more than 200,000 consumer inquiries. --------------------------------------------------------------------------- \11\ 12 U.S.C. 5493(b)(3)(A). --------------------------------------------------------------------------- Overview of This Request for Information The Bureau is using this request for information (RFI) to seek public input regarding potential changes that can be implemented to the Bureau's consumer complaint and inquiry handling processes, consistent with law, to consider whether any changes to existing practices would be appropriate given the Bureau's statutory objective to provide consumers with timely and understandable information about consumer financial products and services to make responsible decisions as well as its statutory obligations to (1) establish reasonable procedures to provide timely responses to consumers and (2) centralize the collection of consumer complaints regarding consumer financial products or services. The Bureau encourages comments from all interested members of the public, including financial industry participants, government agencies, academic and research organizations, consumer advocacy and financial education groups, trade associations, and consumers. The Bureau previously issued an RFI seeking public input regarding potential changes that can be implemented to the Bureau's public reporting practices of consumer complaint information, consistent with law, to consider whether any changes to the practices would be appropriate.\12\ The Bureau will consider for the purposes of this RFI, and to the extent relevant, all comments previously received in connection with that request. Respondents, therefore, should not feel any obligation to include in their responses to this RFI suggestions and comments already submitted in response to the call for evidence on public reporting practices of consumer complaint information. --------------------------------------------------------------------------- \12\ Request for Information Regarding Bureau Public Reporting Practices of Consumer Complaint Information, 83 FR 9499 (March 6, 2018). --------------------------------------------------------------------------- Suggested Topics for Commenters To allow the Bureau to evaluate suggestions more effectively, the Bureau requests that, where possible, comments include: Specific discussion of the positive and negative aspects of the Bureau's complaint and inquiry processes; Specific suggestions regarding any potential updates or modifications to the Bureau's complaint and inquiry processes, consistent with the law and given one of the Bureau's statutory obligations is to establish reasonable procedures to provide consumers with timely responses to complaints and inquiries, including, in as much detail as possible, the nature of the modification, and supporting data or other information on impacts and costs; Specific best practices for complaint and inquiry processes given the Bureau's statutory objectives and functions, including ensuring consumers are provided with timely and understandable information to make responsible decisions about financial transactions \13\ and centralizing the collection of consumer complaints about consumer financial products or services. --------------------------------------------------------------------------- \13\ 12 U.S.C. 5511(b)(1). --------------------------------------------------------------------------- The following represents a preliminary attempt by the Bureau to identify elements of the Bureau's complaint and inquiry processes on which commenters may want to comment. This non-exhaustive list is meant to assist in the formulation of comments and is not intended to restrict the issues that may be addressed. In addressing these issues and questions, the Bureau requests that commenters identify with specificity the complaint or inquiry processes feature at issue, providing legal citations where appropriate and available. [[Page 16841]] The Bureau is seeking feedback on all aspects of its consumer complaint and inquiry handling processes, including: 1. Specific statutorily-permissible suggestions regarding how the Bureau currently allows consumers to submit complaints and inquiries, including: a. Should the Bureau require consumers to classify their submission affirmatively as a consumer complaint or inquiry prior to submission? b. How should the Bureau explain the difference between a consumer complaint and a consumer inquiry to consumers at the point of submission? c. Should the Bureau develop a process for companies to reclassify consumers' submissions? If so, what criteria should the Bureau establish to help companies differentiate consumer complaints from consumer inquiries? 2. Specific statutorily-permissible suggestions regarding the Bureau's consumer complaint processes, including: a. The Bureau currently receives complaints via six channels: Website, referral from Federal and State entities/agencies, telephone, mail, fax, and email. Should the Bureau add or discontinue any channels for accepting complaints? b. Consistent with the Dodd-Frank Act's definition of ``consumer,'' the Bureau currently allows consumers to authorize someone else (e.g., lawyer, advocate, power of attorney) to submit complaints on their behalf. Should the Bureau expand, limit, or maintain the ability of authorized third parties to submit complaints? 3. Specific statutorily-permissible suggestions regarding the Bureau's consumer inquiry processes, including: a. The Bureau currently accepts consumer inquiries via telephone and mail. Should the Bureau add or discontinue any channels for accepting inquiries? b. Should the Bureau develop web chat systems to support consumers' submission of inquiries? c. Should the Bureau develop a process for companies to provide timely responses to consumer inquiries sent to them by the Bureau? If so, how should the Bureau balance its objective of providing timely and understandable information to consumers \14\ with its objective of reducing unwarranted regulatory burden on companies? \15\ --------------------------------------------------------------------------- \14\ 12 U.S.C. 5511(b)(1). \15\ 12 U.S.C. 5511(b)(3). --------------------------------------------------------------------------- d. Should the Bureau publish data about consumer inquiries? If so, what types of data or analyses about consumer inquiries should be shared with the public? Authority: 12 U.S.C. 5511(c). Dated: April 10, 2018. Mick Mulvaney, Acting Director, Bureau of Consumer Financial Protection. [FR Doc. 2018-07943 Filed 4-16-18; 8:45 am] BILLING CODE 4810-AM-P
![Federal Register / Vol. 83, No. 74 / Tuesday, April 17, 2018 / Notices 16839
collection techniques or other forms or NW, Washington, DC 20552, on official the Bureau has not published its
information technology. business days between the hours of 10 definition of consumer inquiries;
a.m. and 5 p.m. Eastern Time. You can however, as an operational matter for
Marcie Lovett,
make an appointment to inspect the the purposes of establishing reasonable
Records and Information Governance documents by telephoning 202–435– procedures for providing timely
Division Director, OCTO, United States Patent
7275. responses to consumer inquiries and for
and Trademark Office.
All submissions in response to this the purposes of this request for
[FR Doc. 2018–08022 Filed 4–16–18; 8:45 am]
request for information, including information, the Bureau defines
BILLING CODE 3510–16–P attachments and other supporting consumer inquiries as consumer
materials, will become part of the public requests for information—typically
record and subject to public disclosure. proffered by telephone—to its Office of
BUREAU OF CONSUMER FINANCIAL Proprietary information or sensitive Consumer Response about consumer
PROTECTION personal information, such as account financial products or services, the status
[Docket No. CFPB–2018–0014] numbers or Social Security numbers, or of a complaint, an action taken by the
names of other individuals, should not Bureau, and often combinations
Request for Information Regarding the be included. Submissions will not be thereof.5
Bureau’s Consumer Complaint and edited to remove any identifying or Since it began accepting consumer
Consumer Inquiry Handling Processes contact information. complaints and consumer inquiries in
FOR FURTHER INFORMATION CONTACT: July 2011, the Bureau has established
AGENCY: Bureau of Consumer Financial Darian Dorsey, Deputy Assistant reasonable procedures to provide
Protection. Director, Office of Consumer Response, consumers with timely responses to
ACTION: Notice and request for at 202–435–7268. If you require this their complaints and inquiries, in
information. document in an alternative electronic writing where appropriate.6 To date, the
SUMMARY: The Bureau of Consumer format, please contact CFPB_ Bureau has received more than 1.5
Financial Protection (Bureau) is seeking Accessibility@cfpb.gov. million consumer complaints. The
comments and information from SUPPLEMENTARY INFORMATION: An consumer complaint process seeks to
interested parties to assist the Bureau in important aspect of the Bureau’s provide consumers with timely
assessing its handling of consumer mission is hearing directly from the responses to their complaints, while the
complaints and consumer inquiries and, American public about their consumer inquiry process aims to
consistent with law, considering experiences in the consumer financial provide timely answers to consumers
whether changes to its processes would marketplace. Pursuant to 12 U.S.C. who submit inquiries. Both processes
be appropriate. 5511(c)(2), ‘‘collecting, investigating, support the Bureau’s statutory objective
and responding to consumer to provide consumers with timely and
DATES: Comments must be received by
complaints’’ is one of the six statutory understandable information about
July 16, 2018. consumer financial products and
‘‘primary functions’’ of the Bureau. In
ADDRESSES: You may submit responsive addition, ensuring that ‘‘consumers are services to make responsible decisions.
information and other comments, provided with timely and To that end, the Bureau has established
identified by Docket No. CFPB–2018– understandable information to make reasonable procedures for responding to
0014, by any of the following methods: responsible decisions about financial both consumer complaints and
• Electronic: Go to http:// transactions’’ is one of its six consumer inquiries.
www.regulations.gov. Follow the enumerated objectives.1 Though the Bureau is required to
instructions for submitting comments. In furtherance of these statutory establish reasonable procedures to
• Email: FederalRegisterComments@ mandates, the Dodd-Frank Wall Street provide timely responses to consumer
cfpb.gov. Include Docket No. CFPB– Reform and Consumer Protection Act complaints and consumer inquiries,
2018–0014 in the subject line of the (Dodd-Frank Act) requires the Bureau to certain aspects of the complaint and
message. establish a unit to ‘‘facilitate the inquiry handling processes were
• Mail: Comment Intake, Consumer centralized collection of, monitoring of, developed in furtherance of those
Financial Protection Bureau, 1700 G and response to consumer complaints statutory requirements but are not
Street NW, Washington, DC 20552. regarding consumer financial products directly mandated by statute. Mindful of
• Hand Delivery/Courier: Comment or services’’ 2 and directs the Bureau to the Bureau’s statutory objective to
Intake, Consumer Financial Protection establish reasonable procedures to provide consumers with timely and
Bureau, 1700 G Street NW, Washington, provide timely responses to consumer understandable information about
DC 20552. complaints and consumer inquiries.3
Instructions: The Bureau encourages consumer financial products and
The Bureau defines consumer services so they can make responsible
the early submission of comments. All complaints as ‘‘submissions that express
submissions must include the document decisions, as well as its statutory
dissatisfaction with, or communicate obligations to (1) establish reasonable
title and docket number. Please note the suspicion of wrongful conduct by, an
number of the topic on which you are procedures to provide consumers with
identifiable entity related to a timely responses and (2) centralize the
commenting at the top of each response consumer’s personal experience with a
(you do not need to address all topics). collection of consumer complaints
financial product or service.’’ 4 To date, about consumer financial products or
Because paper mail in the Washington,
DC area and at the Bureau is subject to 1 12 U.S.C. 5511(b)(1).
daltland on DSKBBV9HB2PROD with NOTICES
5 12 U.S.C. 5511(b)(1) authorizes the Bureau to
delay, commenters are encouraged to 2 The Bureau’s Office of Consumer Response ensure that, with respect to consumer financial
submit comments electronically. In (‘‘Consumer Response’’) serves these and other products and services, ‘‘consumers are provided
general, all comments received will be functions. 12 U.S.C. 5493(b)(3)(A). with timely and understandable information to
3 12 U.S.C. 5534(a). make responsible decisions about financial
posted without change to http:// 4 Consumer Financial Protection Bureau, transactions’’; some of this work occurs in the
www.regulations.gov. In addition, Consumer Response Annual Report (Mar. 2012), consumer complaint and inquiry processes
comments will be available for public available at http://files.consumerfinance.gov/f/ performed within the Office of Consumer Response.
inspection and copying at 1700 G Street 201204_cfpb_ConsumerResponseAnnualReport.pdf. 6 12 U.S.C. 5534(a).
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![Federal Register / Vol. 83, No. 74 / Tuesday, April 17, 2018 / Notices 16841
The Bureau is seeking feedback on all Authority: 12 U.S.C. 5511(c). comments and other submissions from
aspects of its consumer complaint and Dated: April 10, 2018. members of the public is to make these
inquiry handling processes, including: Mick Mulvaney, submissions available for public
1. Specific statutorily-permissible viewing on the internet at http://
Acting Director, Bureau of Consumer
suggestions regarding how the Bureau Financial Protection. www.regulations.gov as they are
currently allows consumers to submit received without change, including any
[FR Doc. 2018–07943 Filed 4–16–18; 8:45 am]
complaints and inquiries, including: personal identifiers or contact
BILLING CODE 4810–AM–P
a. Should the Bureau require information.
consumers to classify their submission FOR FURTHER INFORMATION CONTACT:
affirmatively as a consumer complaint Lieutenant Commander Rachel Trest,
or inquiry prior to submission? DEPARTMENT OF DEFENSE
JAGC, USN, United States Navy-Marine
b. How should the Bureau explain the Corps Court of Criminal Appeals, (202)
difference between a consumer Office of the Secretary
685–4621, rachel.e.trest@navy.mil.
complaint and a consumer inquiry to [Docket ID: DoD–2018–OS–0019]
SUPPLEMENTARY INFORMATION: As the
consumers at the point of submission?
c. Should the Bureau develop a Joint Rules of Appellate Procedure for proposed revisions to the JRAP are
process for companies to reclassify Courts of Criminal Appeals; Proposed substantial, the full text of the proposed
Changes new JRAP is available electronically at
consumers’ submissions? If so, what
www.regulations.gov, searchable by
criteria should the Bureau establish to AGENCY: Joint Rules of Appellate Docket ID: DoD–2018–OS–0019. The
help companies differentiate consumer Procedure for Courts of Criminal current text of the JRAP is available for
complaints from consumer inquiries? Appeals (JRAP) Committee, Department
2. Specific statutorily-permissible comparison electronically at
of Defense. www.regulations.gov, searchable by
suggestions regarding the Bureau’s
ACTION: Notice of availability of Docket ID: DoD–2018–OS–0019.
consumer complaint processes,
proposed changes to the Joint Rules of The JRAP Committee invites members
including:
Appellate Procedure for Courts of of the public to comment on the
a. The Bureau currently receives
Criminal Appeals. proposed new rules; such comments
complaints via six channels: Website,
should address specific recommended
referral from Federal and State entities/ SUMMARY: This notice announces changes and provide supporting
agencies, telephone, mail, fax, and proposed changes to the Joint Rules of rationale.
email. Should the Bureau add or Appellate Procedure for Courts of This notice is intended only to
discontinue any channels for accepting Criminal Appeals (JRAP), which improve the internal management of the
complaints? prescribe uniform procedures for the Federal Government. It is not intended
b. Consistent with the Dodd-Frank service Courts of Criminal Appeals. to create any right or benefit,
Act’s definition of ‘‘consumer,’’ the Although these rules of practice and substantive or procedural, enforceable at
Bureau currently allows consumers to procedure fall within the law by any party against the United
authorize someone else (e.g., lawyer, Administrative Procedure Act’s States, its agencies, its officers, or any
advocate, power of attorney) to submit exemptions for notice and comment, the person.
complaints on their behalf. Should the Department, as a matter of policy, has
Bureau expand, limit, or maintain the Dated: April 10, 2018.
decided to make these changes available Shelly E. Finke,
ability of authorized third parties to for public review and comment before
submit complaints? Alternate OSD Federal Register Liaison
they are implemented. The proposed Officer, Department of Defense.
3. Specific statutorily-permissible
changes implement the Military Justice
suggestions regarding the Bureau’s [FR Doc. 2018–07965 Filed 4–16–18; 8:45 am]
Act of 2016 of the National Defense
consumer inquiry processes, including: BILLING CODE 5001–06–P
Authorization Act of 2017 and the 2018
a. The Bureau currently accepts
Amendments to the Manual for Courts-
consumer inquiries via telephone and
Martial, United States. The approval
mail. Should the Bureau add or DEPARTMENT OF EDUCATION
authorities for these changes are the
discontinue any channels for accepting
Judge Advocates General of the Army, [Docket No.: ED–2018–ICCD–0007]
inquiries?
b. Should the Bureau develop web Navy, Air Force, and Coast Guard.
DATES: Comments on the proposed Agency Information Collection
chat systems to support consumers’ Activities; Submission to the Office of
submission of inquiries? changes must be received no later than
May 17, 2018. Management and Budget for Review
c. Should the Bureau develop a and Approval; Comment Request;
process for companies to provide timely ADDRESSES: You may submit comments,
Teacher Education Assistance for
responses to consumer inquiries sent to identified by docket number and title by
College and Higher Education Grant
them by the Bureau? If so, how should any of the following methods:
Program (TEACH Grant Program)
the Bureau balance its objective of • Federal eRulemaking Portal: http://
Agreement To Serve
providing timely and understandable www.regulations.gov. Follow the
information to consumers 14 with its instructions for submitting comments. AGENCY: Federal Student Aid (FSA),
objective of reducing unwarranted • Mail: Department of Defense, Office Department of Education (ED).
regulatory burden on companies? 15 of the Deputy Chief Management ACTION: Notice.
d. Should the Bureau publish data Officer, Directorate for Oversight and
daltland on DSKBBV9HB2PROD with NOTICES
about consumer inquiries? If so, what Compliance, 4800 Mark Center Drive, SUMMARY: In accordance with the
types of data or analyses about Mailbox #24, Alexandria, VA 22350– Paperwork Reduction Act of 1995, ED is
consumer inquiries should be shared 1700. proposing a revision of an existing
with the public? Instructions: All submissions received information collection.
must include the agency name and DATES: Interested persons are invited to
14 12 U.S.C. 5511(b)(1). docket number for this Federal Register submit comments on or before May 17,
15 12 U.S.C. 5511(b)(3). document. The general policy for 2018.
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Document Created: 2018-04-17 02:52:56
Document Modified: 2018-04-17 02:52:56
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for information. | |
| Dates | Comments must be received by July 16, 2018. | |
| Contact | Darian Dorsey, Deputy Assistant Director, Office of Consumer Response, at 202-435-7268. If you require this document in an alternative electronic format, please contact [email protected] | |
| FR Citation | 83 FR 16839 |
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