83 FR 16922 - Agency Information Collection Activity: VBA Call Center Satisfaction Survey

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 83, Issue 74 (April 17, 2018)

The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice.

[Federal Register Volume 83, Number 74 (Tuesday, April 17, 2018)]
[Notices]
[Page 16922]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-07949]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Agency Information Collection Activity: VBA Call Center 
Satisfaction Survey

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed revision of 
a currently approved collection, and allow 60 days for public comment 
in response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before June 18, 2018.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0744'' in any correspondence. During the comment period, 
comments may be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia D. Harvey-Pryor at (202) 461-
5870.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: The Government Performance and Results Act of 1993, 
Public Law 103-62. August 3, 1993 and Title 38 U.S.C., Sec.  527, 
Evaluation and Data Collection; 5 CFR 1320: Section 3506(c)(2)(A) of
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Revision of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.

    By direction of the Secretary.
Cynthia D. Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2018-07949 Filed 4-16-18; 8:45 am]
 BILLING CODE 8320-01-P