83 FR 16922 - Agency Information Collection Activity: VBA Call Center Satisfaction Survey

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 83, Issue 74 (April 17, 2018)

Page Range		16922-16922
FR Document		2018-07949

The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice.

Federal Register, Volume 83 Issue 74 (Tuesday, April 17, 2018)

[Federal Register Volume 83, Number 74 (Tuesday, April 17, 2018)]
[Notices]
[Page 16922]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-07949]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Agency Information Collection Activity: VBA Call Center 
Satisfaction Survey

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed revision of 
a currently approved collection, and allow 60 days for public comment 
in response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before June 18, 2018.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0744'' in any correspondence. During the comment period, 
comments may be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia D. Harvey-Pryor at (202) 461-
5870.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: The Government Performance and Results Act of 1993, 
Public Law 103-62. August 3, 1993 and Title 38 U.S.C., Sec.  527, 
Evaluation and Data Collection; 5 CFR 1320: Section 3506(c)(2)(A) of
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Revision of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.

    By direction of the Secretary.
Cynthia D. Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2018-07949 Filed 4-16-18; 8:45 am]
 BILLING CODE 8320-01-P

16922 Federal Register / Vol. 83, No. 74 / Tuesday, April 17, 2018 / Notices

Spirometry Screening Module—6200. (FDMS) at www.Regulations.gov or to Frequency of Response: On occasion.
Military Overview Module—6200. Nancy J. Kessinger, Veterans Benefits Estimated Number of Respondents:
OEF/OIF/OND Location Module— Administration (20M33), Department of 36,000.
6200. Veterans Affairs, 810 Vermont Avenue By direction of the Secretary.
Non-OEF/OIF/OND Location NW, Washington, DC 20420 or email to Cynthia D. Harvey-Pryor,
Module—6200. nancy.kessinger@va.gov. Please refer to
Department Clearance Officer, Office of
OEF/OIF/OND Exposure Module– ‘‘OMB Control No. 2900–0744’’ in any
Quality, Privacy and Risk, Department of
6200. correspondence. During the comment Veterans Affairs.
Non-OEF/OIF/OND Exposure period, comments may be viewed online
[FR Doc. 2018–07949 Filed 4–16–18; 8:45 am]
Module—6200. through the FDMS.
BILLING CODE 8320–01–P
Civilian Occupation and Hobby FOR FURTHER INFORMATION CONTACT:
Exposure Module—6200. Cynthia D. Harvey-Pryor at (202) 461–
Health, Smoking, and Demographics 5870. DEPARTMENT OF VETERANS
Module—6200.
SUPPLEMENTARY INFORMATION: Under the AFFAIRS
Medication and Dietary Supplement
PRA of 1995, Federal agencies must
Module—6200. [OMB Control No. 2900—NEW]
obtain approval from the Office of
Participant Status Check-In Module–
Management and Budget (OMB) for each Agency Information Collection
6200.
collection of information they conduct Activity: Federal Medical Care
Spirometry—6200.
or sponsor. This request for comment is Recovery Act Bill Requests
Medical History Module—6200.
being made pursuant to the PRA.
Functional Health Module—6200. With respect to the following AGENCY: Veterans Health
Health Symptoms Module—6200. collection of information, VBA invites Administration, Department of Veterans
Current Mood Module—6200. comments on: (1) Whether the proposed Affairs.
Participant Feedback Module—6200. collection of information is necessary
Post-Visit Feedback Module—310. ACTION: Notice.
for the proper performance of VBA’s
By direction of the Secretary. functions, including whether the SUMMARY: Veterans Health
Cynthia D. Harvey-Pryor, information will have practical utility; Administration, Department of Veterans
Department Clearance Officer, Office of (2) the accuracy of VBA’s estimate of the Affairs (VA), is announcing an
Quality, Privacy and Risk, Department of burden of the proposed collection of opportunity for public comment on the
Veterans Affairs. information; (3) ways to enhance the proposed collection of certain
[FR Doc. 2018–07952 Filed 4–16–18; 8:45 am] quality, utility, and clarity of the information by the agency. Under the
BILLING CODE 8320–01–P information to be collected; and (4) Paperwork Reduction Act (PRA) of
ways to minimize the burden of the 1995, Federal agencies are required to
collection of information on publish notice in the Federal Register
DEPARTMENT OF VETERANS respondents, including through the use concerning each proposed collection of
AFFAIRS of automated collection techniques or information, including each proposed
the use of other forms of information new collection, and allow 60 days for
[OMB Control No. 2900–0744]
technology. public comment in response to the
Agency Information Collection Authority: The Government notice.
Activity: VBA Call Center Satisfaction Performance and Results Act of 1993,
Public Law 103–62. August 3, 1993 and DATES: Written comments and
Survey recommendations on the proposed
Title 38 U.S.C., § 527, Evaluation and
AGENCY: Veterans Benefits Data Collection; 5 CFR 1320: Section collection of information should be
Administration, Department of Veterans 3506(c)(2)(A) of received on or before June 18, 2018.
Affairs. Title: VBA Call Center Satisfaction ADDRESSES: Submit written comments
ACTION: Notice. Survey. on the collection of information through
OMB Control Number: 2900–0744. Federal Docket Management System
SUMMARY: The Veterans Benefits Type of Review: Revision of a (FDMS) at www.Regulations.gov or to
Administration (VBA), Department of currently approved collection. Brian McCarthy, Office of Regulatory
Veterans Affairs (VA), is announcing an Abstract: VBA maintains a and Administrative Affairs (10B4),
opportunity for public comment on the commitment to improve the overall Department of Veterans Affairs, 810
proposed collection of certain quality of service for Veterans. Feedback Vermont Avenue NW, Washington, DC
information by the agency. Under the from Veterans regarding their recent 20420 or email to Brian.McCarthy4@
Paperwork Reduction Act (PRA) of experience to the VA call centers will va.gov. Please refer to ‘‘OMB Control
1995, Federal agencies are required to provide VBA with three key benefits to: No. 2900—NEW’’ in any
publish notice in the Federal Register (1) Identify what is most important to correspondence. During the comment
concerning each proposed collection of Veterans; (2) determine what to do to period, comments may be viewed online
information, including each proposed improve the call center experience; and through FDMS.
revision of a currently approved (3) serve to guide training and/or
FOR FURTHER INFORMATION CONTACT:
collection, and allow 60 days for public operational activities aimed at
enhancing the quality of service Brian McCarthy at (202) 615–9241.
comment in response to the notice. SUPPLEMENTARY INFORMATION: Under the
provided to Veterans and active duty
daltland on DSKBBV9HB2PROD with NOTICES

DATES: Written comments and PRA of 1995, Federal agencies must
personnel.
recommendations on the proposed Affected Public: Individuals or obtain approval from the Office of
collection of information should be households. Management and Budget (OMB) for each
received on or before June 18, 2018. Estimated Annual Burden: 3,600 collection of information they conduct
ADDRESSES: Submit written comments hours. or sponsor. This request for comment is
on the collection of information through Estimated Average Burden per being made pursuant to Section 3506 of
Federal Docket Management System Respondent: 6 minutes. the PRA.

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Document Created: 2018-04-17 02:51:47
Document Modified: 2018-04-17 02:51:47

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments and recommendations on the proposed collection of information should be received on or before June 18, 2018.
Contact		Cynthia D. Harvey-Pryor at (202) 461- 5870.
FR Citation		83 FR 16922