83 FR 18060 - Agency Information Collection Activities; Submission for OMB Review; Comment Request; Extension

FEDERAL TRADE COMMISSION

Federal Register Volume 83, Issue 80 (April 25, 2018)

Page Range		18060-18061
FR Document		2018-08627

The information collection requirements described below will be submitted to the Office of Management and Budget (OMB) for review, as required by the Paperwork Reduction Act (PRA). The FTC seeks public comments on its proposal to extend for three years the current PRA clearance for information collection requirements pertaining to the Commission's administrative activities. That clearance expires on April 30, 2018, and consists of: (a) Requests to the Commission primarily under Parts I and IV of the Commission's Rules of Practice; (b) the FTC's consumer complaint systems; and (c) the FTC's program evaluation activities.

Federal Register, Volume 83 Issue 80 (Wednesday, April 25, 2018)

[Federal Register Volume 83, Number 80 (Wednesday, April 25, 2018)]
[Notices]
[Pages 18060-18061]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-08627]


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FEDERAL TRADE COMMISSION


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Extension

AGENCY: Federal Trade Commission (``FTC'' or ``Commission'').

ACTION: Notice.

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SUMMARY: The information collection requirements described below will 
be submitted to the Office of Management and Budget (OMB) for review, 
as required by the Paperwork Reduction Act (PRA). The FTC seeks public 
comments on its proposal to extend for three years the current PRA 
clearance for information collection requirements pertaining to the 
Commission's administrative activities. That clearance expires on April 
30, 2018, and consists of: (a) Requests to the Commission primarily 
under Parts I and IV of the Commission's Rules of Practice; (b) the 
FTC's consumer complaint systems; and (c) the FTC's program evaluation 
activities.

DATES: Comments must be filed by May 25, 2018.

ADDRESSES: Interested parties may file a comment online or on paper, by 
following the instructions in the Request for Comment part of the 
SUPPLEMENTARY INFORMATION section below. Write ``Paperwork Reduction 
Act: FTC File No. P072108'' on your comment and file your comment 
online at https://ftcpublic.commentworks.com/ftc/adminactivitiespra2, 
by following the instructions on the web-based form. If you prefer to 
file your comment on paper, mail your comment to the following address: 
Federal Trade Commission, Office of the Secretary, 600 Pennsylvania 
Avenue NW, Suite CC-5610 (Annex J), Washington, DC 20580, or deliver 
your comment to the following address: Federal Trade Commission, Office 
of the Secretary, Constitution Center, 400 7th Street SW, 5th Floor, 
Suite 5610 (Annex J), Washington, DC 20024.

FOR FURTHER INFORMATION CONTACT: For purposes specific to this Federal 
Register Notice: (a) Requests to the Commission: Gary Greenfield 
(Office of the General Counsel), 202-326-2753; (b) Complaint Systems: 
Nicholas Mastrocinque (Nick M.) and Ami Dziekan (Ami D.) (Bureau of 
Consumer Protection); Nick M., 202-326-3188 and Ami D., 202-326-2648; 
and (c) Program Evaluations: Jennifer Lee (Divestiture Orders), 202-
326-2246; Derek Moore (Review of Competition Advocacy Program), 202-
326-3367.

SUPPLEMENTARY INFORMATION: On January 22, 2018, the FTC sought public 
comment on the information collection requirements associated with the 
Commission's administrative activities (``January 22, 2018 Notice'' 
\1\). As required by OMB regulations, 5 CFR part 1320, that implement 
the PRA, 44 U.S.C. 3501-3521, the FTC is providing this second 
opportunity for public comment.
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    \1\ 83 FR 2988.
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    Most comments on the January 22, 2018 Federal Register Notice were 
non-germane, but five comments questioned the reliability of FTC 
randomly sampling consumer complainants for feedback regarding ftc.gov 
complaint sites.\2\ The public comments appear focused on the veracity 
and quality of the complaints and request that the FTC admit only 
complaints from consumers who are not ``misguided'' and who demonstrate 
``critical thinking skills.'' The FTC simply cannot verify the millions 
of complaints it receives and so it makes clear to law enforcement 
users of the system that the information is unverified. It is the role 
of the Sentinel user to judge the veracity of the complaints. For 
example, the FTC often seeks signed declarations to verify consumer 
experiences. Additionally, Bureau of Consumer Protection staff meets 
periodically with its law enforcement partners to help determine how 
Sentinel can provide the information needed to open and successfully 
prosecute civil or criminal consumer fraud cases.
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    \2\ Comments of Samuel Meyer; Anthony Clavien; Corey Bates (CEO, 
Auto Connection); Gary Jodat of Jodat Law Group; Aaron Leidler of 
Keller Williams Realty (Brentwood, CA).
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    The agency conducts surveys to determine consumer satisfaction with 
the complaint intake systems. The agency uses the American Consumer 
Satisfaction Index (ACSI) to conduct its survey of the Consumer 
Response Center. ACSI uses random samples of customer interviews as 
input to a multi-equation econometric model. Such sampling is a 
practical measure given the vast volume of consumer complaints entering 
Sentinel and the limited number of consumers who provide substantive 
feedback.
    For the ftc.gov complaint sites, the FTC uses a full-measure survey 
called ForeSee on the Complaint Assistant. When consumers complete the 
complaint form and hit ``Submit,'' they are given the invitation to 
take the survey. The consumer can choose to take the survey or not. The 
survey is not presented to anyone who does not complete and submit the 
complaint form. The survey's key goal is to enable a smooth consumer 
complaint reporting experience that will result in a consumer complaint 
entering Sentinel.
    Burden Statement: As detailed in the January 22, 2018 Notice, the 
FTC estimates cumulative annual burden on affected entities to be 
1,167,181 hours and $25,240 in labor costs. There are no capital, start 
up, operation, maintenance, or other similar costs to the affected 
entities.
    Request for Comment: You can file a comment online or on paper. For 
the FTC to consider your comment, we must receive it on or before May 
25, 2018. Write ``Paperwork Reduction Act: FTC File No. P072108'' on 
your comment. Your comment--including your name and your state--will be 
placed on the public record of this proceeding, including, to the 
extent practicable, on the public Commission website, at http://www.ftc.gov/os/publiccomments.shtm.
    Postal mail addressed to the Commission is subject to delay due to 
heightened security screening. As a result, we encourage you to submit 
your comments online, or to send them to the Commission by courier or 
overnight service. To make sure that the Commission considers your 
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/adminactivitiespra2, by following the instructions on the web-based 
form. When this Notice appears at http://www.regulations.gov/#!home, 
you also may file a comment through that website.
    If you file your comment on paper, write ``Paperwork Reduction Act: 
FTC File No. P072108'' on your comment and on the envelope, and mail it 
to the following address: Federal Trade Commission, Office of the 
Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex J), 
Washington, DC 20580, or deliver your comment to the following address: 
Federal Trade Commission, Office of the Secretary,

[[Page 18061]]

Constitution Center, 400 7th Street SW, 5th Floor, Suite 5610 (Annex 
J), Washington, DC 20024. If possible, submit your paper comment to the 
Commission by courier or overnight service.
    Because your comment will be placed on the publicly accessible FTC 
website at https://www.ftc.gov/, you are solely responsible for making 
sure that your comment does not include any sensitive or confidential 
information. In particular, your comment should not include any 
sensitive personal information, such as your or anyone else's Social 
Security number; date of birth; driver's license number or other state 
identification number, or foreign country equivalent; passport number; 
financial account number; or credit or debit card number. You are also 
solely responsible for making sure that your comment does not include 
any sensitive health information, such as medical records or other 
individually identifiable health information. In addition, your comment 
should not include any ``trade secret or any commercial or financial 
information which . . . is privileged or confidential''--as provided by 
Section 6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule 4.10(a)(2), 
16 CFR 4.10(a)(2)--including in particular competitively sensitive 
information such as costs, sales statistics, inventories, formulas, 
patterns, devices, manufacturing processes, or customer names.
    Comments containing material for which confidential treatment is 
requested must be filed in paper form, must be clearly labeled 
``Confidential,'' and must comply with FTC Rule 4.9(c). In particular, 
the written request for confidential treatment that accompanies the 
comment must include the factual and legal basis for the request, and 
must identify the specific portions of the comment to be withheld from 
the public record. See FTC Rule 4.9(c). Your comment will be kept 
confidential only if the General Counsel grants your request in 
accordance with the law and the public interest. Once your comment has 
been posted on the public FTC website--as legally required by FTC Rule 
4.9(b)--we cannot redact or remove your comment from the FTC website, 
unless you submit a confidentiality request that meets the requirements 
for such treatment under FTC Rule 4.9(c), and the General Counsel 
grants that request.
    The FTC Act and other laws that the Commission administers permit 
the collection of public comments to consider and use in this 
proceeding as appropriate. The Commission will consider all timely and 
responsive public comments that it receives on or before May 25, 2018. 
For information on the Commission's privacy policy, including routine 
uses permitted by the Privacy Act, see https://www.ftc.gov/site-information/privacy-policy. For supporting documentation and other 
information underlying the PRA discussion in this Notice, see http://www.reginfo.gov/public/jsp/PRA/praDashboard.jsp.
    Comments on the information collection requirements subject to 
review under the PRA should additionally be submitted to OMB. If sent 
by U.S. mail, they should be addressed to Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: Desk 
Officer for the Federal Trade Commission, New Executive Office 
Building, Docket Library, Room 10102, 725 17th Street NW, Washington, 
DC 20503. Comments sent to OMB by U.S. postal mail, however, are 
subject to delays due to heightened security precautions. Thus, 
comments instead can also be sent by email to [email protected].

David C. Shonka,
Principal Deputy General Counsel.
[FR Doc. 2018-08627 Filed 4-24-18; 8:45 am]
 BILLING CODE 6750-01-P

18060 Federal Register / Vol. 83, No. 80 / Wednesday, April 25, 2018 / Notices

exempt from the requirements of Constitution Center, 400 7th Street SW, customer interviews as input to a multi-
subsections (c)(3), (d), (e)(1), (e)(4)(G), 5th Floor, Suite 5610 (Annex J), equation econometric model. Such
(H), (I), and (f) of 5 U.S.C. 552a. See Washington, DC 20024. sampling is a practical measure given
§ 4.13(m) of the FTC Rules of Practice, FOR FURTHER INFORMATION CONTACT: For the vast volume of consumer complaints
16 CFR 4.13(m). purposes specific to this Federal entering Sentinel and the limited
Register Notice: (a) Requests to the number of consumers who provide
HISTORY:
Commission: Gary Greenfield (Office of substantive feedback.
82 FR 27483–27485 (June 15, 2017). the General Counsel), 202–326–2753; (b) For the ftc.gov complaint sites, the
82 FR 10012–10014 (February 9, Complaint Systems: Nicholas FTC uses a full-measure survey called
2017). Mastrocinque (Nick M.) and Ami ForeSee on the Complaint Assistant.
73 FR 33592–33634 (June 12, 2008). Dziekan (Ami D.) (Bureau of Consumer When consumers complete the
* * * * * Protection); Nick M., 202–326–3188 and complaint form and hit ‘‘Submit,’’ they
Ami D., 202–326–2648; and (c) Program are given the invitation to take the
David C. Shonka,
Evaluations: Jennifer Lee (Divestiture survey. The consumer can choose to
Principal Deputy General Counsel. take the survey or not. The survey is not
Orders), 202–326–2246; Derek Moore
[FR Doc. 2018–08628 Filed 4–24–18; 8:45 am] presented to anyone who does not
(Review of Competition Advocacy
BILLING CODE P
Program), 202–326–3367. complete and submit the complaint
SUPPLEMENTARY INFORMATION: On form. The survey’s key goal is to enable
January 22, 2018, the FTC sought public a smooth consumer complaint reporting
FEDERAL TRADE COMMISSION experience that will result in a
comment on the information collection
requirements associated with the consumer complaint entering Sentinel.
Agency Information Collection Burden Statement: As detailed in the
Activities; Submission for OMB Commission’s administrative activities
January 22, 2018 Notice, the FTC
Review; Comment Request; Extension (‘‘January 22, 2018 Notice’’ 1). As
estimates cumulative annual burden on
required by OMB regulations, 5 CFR
AGENCY: Federal Trade Commission affected entities to be 1,167,181 hours
part 1320, that implement the PRA, 44
(‘‘FTC’’ or ‘‘Commission’’). and $25,240 in labor costs. There are no
U.S.C. 3501–3521, the FTC is providing
ACTION: Notice.
capital, start up, operation,
this second opportunity for public
maintenance, or other similar costs to
comment.
SUMMARY: The information collection the affected entities.
Most comments on the January 22,
requirements described below will be Request for Comment: You can file a
2018 Federal Register Notice were non-
submitted to the Office of Management comment online or on paper. For the
germane, but five comments questioned FTC to consider your comment, we
and Budget (OMB) for review, as the reliability of FTC randomly
required by the Paperwork Reduction must receive it on or before May 25,
sampling consumer complainants for 2018. Write ‘‘Paperwork Reduction Act:
Act (PRA). The FTC seeks public feedback regarding ftc.gov complaint
comments on its proposal to extend for FTC File No. P072108’’ on your
sites.2 The public comments appear comment. Your comment—including
three years the current PRA clearance focused on the veracity and quality of
for information collection requirements your name and your state—will be
the complaints and request that the FTC placed on the public record of this
pertaining to the Commission’s admit only complaints from consumers
administrative activities. That clearance proceeding, including, to the extent
who are not ‘‘misguided’’ and who practicable, on the public Commission
expires on April 30, 2018, and consists demonstrate ‘‘critical thinking skills.’’
of: (a) Requests to the Commission website, at http://www.ftc.gov/os/
The FTC simply cannot verify the publiccomments.shtm.
primarily under Parts I and IV of the millions of complaints it receives and so
Commission’s Rules of Practice; (b) the Postal mail addressed to the
it makes clear to law enforcement users Commission is subject to delay due to
FTC’s consumer complaint systems; and of the system that the information is
(c) the FTC’s program evaluation heightened security screening. As a
unverified. It is the role of the Sentinel result, we encourage you to submit your
activities. user to judge the veracity of the comments online, or to send them to the
DATES: Comments must be filed by May complaints. For example, the FTC often Commission by courier or overnight
25, 2018. seeks signed declarations to verify service. To make sure that the
ADDRESSES: Interested parties may file a consumer experiences. Additionally, Commission considers your online
comment online or on paper, by Bureau of Consumer Protection staff comment, you must file it at https://
following the instructions in the meets periodically with its law ftcpublic.commentworks.com/ftc/admin
Request for Comment part of the enforcement partners to help determine activitiespra2, by following the
SUPPLEMENTARY INFORMATION section how Sentinel can provide the instructions on the web-based form.
below. Write ‘‘Paperwork Reduction information needed to open and When this Notice appears at http://
Act: FTC File No. P072108’’ on your successfully prosecute civil or criminal www.regulations.gov/#!home, you also
comment and file your comment online consumer fraud cases. may file a comment through that
at https://ftcpublic.commentworks.com/ The agency conducts surveys to website.
ftc/adminactivitiespra2, by following determine consumer satisfaction with If you file your comment on paper,
the instructions on the web-based form. the complaint intake systems. The write ‘‘Paperwork Reduction Act: FTC
If you prefer to file your comment on agency uses the American Consumer File No. P072108’’ on your comment
paper, mail your comment to the Satisfaction Index (ACSI) to conduct its and on the envelope, and mail it to the
sradovich on DSK3GMQ082PROD with NOTICES

following address: Federal Trade survey of the Consumer Response following address: Federal Trade
Commission, Office of the Secretary, Center. ACSI uses random samples of Commission, Office of the Secretary,
600 Pennsylvania Avenue NW, Suite 600 Pennsylvania Avenue NW, Suite
1 83 FR 2988.
CC–5610 (Annex J), Washington, DC 2 Comments
CC–5610 (Annex J), Washington, DC
of Samuel Meyer; Anthony Clavien;
20580, or deliver your comment to the Corey Bates (CEO, Auto Connection); Gary Jodat of
20580, or deliver your comment to the
following address: Federal Trade Jodat Law Group; Aaron Leidler of Keller Williams following address: Federal Trade
Commission, Office of the Secretary, Realty (Brentwood, CA). Commission, Office of the Secretary,

VerDate Sep<11>2014 19:12 Apr 24, 2018 Jkt 244001 PO 00000 Frm 00068 Fmt 4703 Sfmt 4703 E:\FR\FM\25APN1.SGM 25APN1

Document Created: 2018-11-02 08:17:00
Document Modified: 2018-11-02 08:17:00

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Comments must be filed by May 25, 2018.
Contact		For purposes specific to this Federal Register Notice: (a) Requests to the Commission: Gary Greenfield (Office of the General Counsel), 202-326-2753; (b) Complaint Systems: Nicholas Mastrocinque (Nick M.) and Ami Dziekan (Ami D.) (Bureau of Consumer Protection); Nick M., 202-326-3188 and Ami D., 202-326-2648; and (c) Program Evaluations: Jennifer Lee (Divestiture Orders), 202- 326-2246; Derek Moore (Review of Competition Advocacy Program), 202- 326-3367.
FR Citation		83 FR 18060