83 FR 19283 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

EXPORT-IMPORT BANK

Federal Register Volume 83, Issue 85 (May 2, 2018)

Page Range		19283-19284
FR Document		2018-09304

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, Export- Import Bank of the United States has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

Federal Register, Volume 83 Issue 85 (Wednesday, May 2, 2018)

[Federal Register Volume 83, Number 85 (Wednesday, May 2, 2018)]
[Notices]
[Pages 19283-19284]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-09304]


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EXPORT-IMPORT BANK

[Public Notice: 2018-3009]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Export-Import Bank of the United States.

ACTION: Notice of submission of information collection approval from 
the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, Export-
Import Bank of the United States has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.).

DATES: Comments must be received on or before June 1, 2018 to be 
assured of consideration.

ADDRESSES: Comments may be submitted electronically on 
WWW.REGULATIONS.GOV (EIB 11-01) or by mail to Office of Information and 
Regulatory Affairs, 725 17th Street NW, Washington, DC 20038 Attn: OMB 
3048-0036.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Mia Johnson, [email protected], or by mail to Mia L. 
Johnson, Export-Import Bank of the United States, 811 Vermont Ave. NW, 
Washington, DC 20571.

SUPPLEMENTARY INFORMATION: 
    Title and Form Number: EIB 11-01, Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable. The Agency 
will only submit a collection for approval under this generic clearance 
if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of January 23, 2018 (Vol. 83, No. 
15).

[[Page 19284]]

    Current Actions: Renewal of approval for a collection of 
information.
    Type of Review: Regular
    Survey Type: Web based/email based survey; Feedback/Comment 
Evaluation Form; Detailed Mail Evaluation Form; Telephone; Focus Group.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents in the Three Year Interval: 14,010.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 10.
    Average Number of Respondents per Activity: 467.
    Annual Responses: 4,670.
    Frequency of Response: Once per request.
    Average Minutes per Response: 8.
    Annual Burden Hours: 623.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Bassam Doughman,
IT Specialist.
[FR Doc. 2018-09304 Filed 5-1-18; 8:45 am]
 BILLING CODE 6690-01-P

Federal Register / Vol. 83, No. 85 / Wednesday, May 2, 2018 / Notices 19283

Region 9, 75 Hawthorne Street, San ADDRESSES: Comments may be the respondents and the Federal
Francisco, CA 94105; tel: (415) 972– submitted electronically on Government;
3266; fax: (415) 947–3570; Zhang.Xiao@ WWW.REGULATIONS.GOV (EIB 11–01) • The collections are non-
epa.gov. or by mail to Office of Information and controversial and do not raise issues of
SUPPLEMENTARY INFORMATION: Bridge Regulatory Affairs, 725 17th Street NW, concern to other Federal agencies;
Point LLC is agreeing to perform a Washington, DC 20038 Attn: OMB • Any collection is targeted to the
removal action to address soils 3048–0036. solicitation of opinions from
contaminated with the pesticide FOR FURTHER INFORMATION CONTACT: To
respondents who have experience with
dichlorodiphenyl-trichloroethane request additional information, please the program or may have experience
(DDT). The removal action will reduce contact Mia Johnson, Mia.Johnson@ with the program in the near future;
• Personally identifiable information
the risk to future users of the property exim.gov, or by mail to Mia L. Johnson,
(PII) is collected only to the extent
and the surrounding community from Export-Import Bank of the United
necessary and is not retained;
exposure to contamination primarily States, 811 Vermont Ave. NW, • Information gathered will be used
caused by historical DDT manufacturing Washington, DC 20571. only internally for general service
operations at a nearby plant. Under the SUPPLEMENTARY INFORMATION: improvement and program management
terms of the settlement, Bridge Point Title and Form Number: EIB 11–01, purposes and is not intended for release
LLC will complete the removal action Generic Clearance for the Collection of outside of the agency;
and pay EPA’s costs for oversight of the Qualitative Feedback on Agency Service • Information gathered will not be
cleanup activities. In exchange, Bridge Delivery. used for the purpose of substantially
Point LLC will receive a covenant not to Abstract: The proposed information informing influential policy decisions;
sue from the United States. EPA will collection activity provides a means to and
consider all comments submitted by the garner qualitative customer and • Information gathered will yield
date set forth above and may modify or stakeholder feedback in an efficient, qualitative information; the collections
withdraw its consent to the settlement timely manner, in accordance with the will not be designed or expected to
if comments received disclose facts or Administration’s commitment to yield statistically reliable results or used
considerations that indicate the improving service delivery. By as though the results are generalizable to
proposed settlement is inappropriate, qualitative feedback we mean the population of study.
improper, or inadequate. information that provides useful Feedback collected under this generic
Dated: April 10, 2018. insights on perceptions and opinions, clearance provides useful information,
Enrique Manzanilla, but are not statistical surveys that yield but it does not yield data that can be
Director, Superfund Division, U.S.
quantitative results that can be generalized to the overall population.
Environmental Protection Agency, Region 9. generalized to the population of study. This type of generic clearance for
[FR Doc. 2018–09322 Filed 5–1–18; 8:45 am]
This feedback will provide insights into qualitative information will not be used
customer or stakeholder perceptions, for quantitative information collections
BILLING CODE 6560–50–P
experiences and expectations, provide that are designed to yield reliably
an early warning of issues with service, actionable results, such as monitoring
or focus attention on areas where trends over time or documenting
EXPORT-IMPORT BANK communication, training or changes in program performance. Such data uses
[Public Notice: 2018–3009] operations might improve delivery of require more rigorous designs that
products or services. These collections address: The target population to which
Agency Information Collection will allow for ongoing, collaborative and generalizations will be made, the
Activities: Proposed Collection; actionable communications between the sampling frame, the sample design
Comment Request; Generic Clearance Agency and its customers and (including stratification and clustering),
for the Collection of Qualitative stakeholders. It will also allow feedback the precision requirements or power
Feedback on Agency Service Delivery to contribute directly to the calculations that justify the proposed
improvement of program management. sample size, the expected response rate,
AGENCY: Export-Import Bank of the The solicitation of feedback will target methods for assessing potential non-
United States. areas such as: Timeliness, response bias, the protocols for data
ACTION: Notice of submission of appropriateness, accuracy of collection, and any testing procedures
information collection approval from information, courtesy, efficiency of that were or will be undertaken prior to
the Office of Management and Budget service delivery, and resolution of fielding the study. Depending on the
and request for comments. issues with service delivery. Responses degree of influence the results are likely
will be assessed to plan and inform to have, such collections may still be
SUMMARY: As part of a Federal efforts to improve or maintain the eligible for submission for other generic
Government-wide effort to streamline quality of service offered to the public. mechanisms that are designed to yield
the process to seek feedback from the If this information is not collected, vital quantitative results.
public on service delivery, Export- feedback from customers and As a general matter, information
Import Bank of the United States has stakeholders on the Agency’s services collections will not result in any new
submitted a Generic Information will be unavailable. The Agency will system of records containing privacy
Collection Request (Generic ICR): only submit a collection for approval information and will not ask questions
‘‘Generic Clearance for the Collection of under this generic clearance if it meets of a sensitive nature, such as sexual
daltland on DSKBBV9HB2PROD with NOTICES

Qualitative Feedback on Agency Service the following conditions: behavior and attitudes, religious beliefs,
Delivery’’ to OMB for approval under • The collections are voluntary; and other matters that are commonly
the Paperwork Reduction Act (PRA) (44 • The collections are low-burden for considered private.
U.S.C. 3501 et. seq.). respondents (based on considerations of The Agency received no comments in
DATES: Comments must be received on total burden hours, total number of response to the 60-day notice published
or before June 1, 2018 to be assured of respondents, or burden-hours per in the Federal Register of January 23,
consideration. respondent) and are low-cost for both 2018 (Vol. 83, No. 15).

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Document Created: 2018-05-02 00:49:31
Document Modified: 2018-05-02 00:49:31

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice of submission of information collection approval from the Office of Management and Budget and request for comments.
Dates		Comments must be received on or before June 1, 2018 to be assured of consideration.
Contact		To request additional information, please contact Mia Johnson, [email protected], or by mail to Mia L. Johnson, Export-Import Bank of the United States, 811 Vermont Ave. NW, Washington, DC 20571.
FR Citation		83 FR 19283