83 FR 21339 - Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Customer Complaint Form
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency Federal Register Volume 83, Issue 90 (May 9, 2018)
Office of the Comptroller of the Currency
Federal Register Volume 83, Issue 90 (May 9, 2018)
| Page Range | 21339-21339 | |
| FR Document | 2018-09875 |
[Federal Register Volume 83, Number 90 (Wednesday, May 9, 2018)] [Notices] [Page 21339] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-09875] [[Page 21339]] ======================================================================= ----------------------------------------------------------------------- DEPARTMENT OF THE TREASURY Office of the Comptroller of the Currency Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Customer Complaint Form AGENCY: Office of the Comptroller of the Currency (OCC), Treasury. ACTION: Notice and request for comment. ----------------------------------------------------------------------- SUMMARY: The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other federal agencies to take this opportunity to comment on a continuing information collection as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. Currently, the OCC is soliciting comment concerning the renewal of an existing collection titled ``Customer Complaint Form.'' The OCC also is giving notice that it has sent the collection to OMB for review. DATES: You should submit written comments by June 8, 2018. ADDRESSES: Comments by any of the following methods:Email: [email protected]. Mail: Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, Attention: 1557-0232, 400 7th Street SW, Suite 3E-218, Washington, DC 20219. Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218, Washington, DC 20219. Fax: (571) 465-4326. Instructions: You must include ``OCC'' as the agency name and ``1557-0232'' in your comment. In general, the OCC will publish them on www.reginfo.gov without change, including any business or personal information that you provide, such as name and address information, email addresses, or phone numbers. Comments received, including attachments and other supporting materials, are part of the public record and subject to public disclosure. Do not include any information in your comment or supporting materials that you consider confidential or inappropriate for public disclosure. Additionally, please send a copy of your comments by mail to: OCC Desk Officer, 1557-0232, U.S. Office of Management and Budget, 725 17th Street NW, #10235, Washington, DC 20503 or by email to [email protected]. You may review comments and other related materials that pertain to this information collection \1\ following the close of the 30-Day comment period for this notice by any of the following methods: --------------------------------------------------------------------------- \1\ On February 2, 2018, the OCC published a 60-Day notice for this information collection. --------------------------------------------------------------------------- Viewing Comments Electronically: Go to www.reginfo.gov. Click on the ``Information Collection Review'' tab. Underneath the ``Currently under Review'' section heading, from the drop-down menu, select ``Department of Treasury'' and then click ``submit.'' This information collection can be located by searching by OMB control number ``1557-0232'' or ``Customer Complaint Form.'' Upon finding the appropriate information collection, click on the related ``ICR Reference Number.'' On the next screen, select ``View Supporting Statement and Other Documents'' and then click on the link to any comment listed at the bottom of the screen. For assistance in navigating www.reginfo.gov, please contact the Regulatory Information Service Center at (202) 482-7340. Viewing Comments Personally: You may personally inspect comments at the OCC, 400 7th Street SW, Washington, DC. For security reasons, the OCC requires that visitors make an appointment to inspect comments. You may do so by calling (202) 649-6700 or, for persons who are deaf or hearing impaired, TTY, (202) 649-5597. Upon arrival, visitors will be required to present valid government-issued photo identification and submit to security screening in order to inspect comments. FOR FURTHER INFORMATION CONTACT: OCC Clearance Officer, (202) 649-5490, for persons who are deaf or hearing impaired, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW, Suite 3E-218, Washington, DC 20219. SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), federal agencies must obtain approval from the OMB for each collection of information that they conduct or sponsor. ``Collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) to include agency requests or requirements that members of the public submit reports, keep records, or provide information to a third party. The OCC is asking OMB to extend its approval of this collection. Title: Customer Complaint Form. OMB Control No.: 1557-0232. Description: The customer complaint form was developed as a courtesy for customers who contact the OCC's Consumer Assistance Group (CAG) and wish to file a formal, written complaint. The form offers a template for consumers to use to focus their issues and identify the information necessary to provide a complete picture of their concerns. Use of the form is entirely voluntary; however, use of the form helps to avoid the processing delays associated with incomplete complaints and allows CAG to process complaints more efficiently. CAG uses the information included in a completed form to create a record of the consumer's contact, capture information that can be used to resolve the consumer's issues, and provide a database of information that is incorporated into the OCC's supervisory process. Type of Review: Regular. Affected Public: Businesses or other for-profit. Number of Respondents: 10,000. Total Annual Burden Hours: 830. Frequency of Response: On occasion. The OCC issued a notice for 60 days of comment regarding this collection on February 2, 2018, 83 FR 4959. No comments were received. Comments continue to be invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the OCC, including whether the information shall have practical utility; (b) The accuracy of the OCC's estimate of the burden of the collection of information; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; (d) Ways to minimize the burden of the collection on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) Estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Dated: May 3, 2018. Karen Solomon, Acting Senior Deputy Comptroller and Chief Counsel. [FR Doc. 2018-09875 Filed 5-8-18; 8:45 am] BILLING CODE 4810-33-P
![Federal Register / Vol. 83, No. 90 / Wednesday, May 9, 2018 / Notices 21339
DEPARTMENT OF THE TREASURY Management and Budget, 725 17th Title: Customer Complaint Form.
Street NW, #10235, Washington, DC OMB Control No.: 1557–0232.
Office of the Comptroller of the 20503 or by email to oira_submission@
Currency omb.eop.gov. Description: The customer complaint
You may review comments and other form was developed as a courtesy for
Agency Information Collection related materials that pertain to this customers who contact the OCC’s
Activities: Information Collection information collection 1 following the Consumer Assistance Group (CAG) and
Renewal; Submission for OMB Review; close of the 30-Day comment period for wish to file a formal, written complaint.
Customer Complaint Form this notice by any of the following The form offers a template for
methods: consumers to use to focus their issues
AGENCY: Office of the Comptroller of the
Currency (OCC), Treasury. • Viewing Comments Electronically: and identify the information necessary
Go to www.reginfo.gov. Click on the to provide a complete picture of their
ACTION: Notice and request for comment. concerns. Use of the form is entirely
‘‘Information Collection Review’’ tab.
Underneath the ‘‘Currently under voluntary; however, use of the form
SUMMARY: The OCC, as part of its
Review’’ section heading, from the drop- helps to avoid the processing delays
continuing effort to reduce paperwork
down menu, select ‘‘Department of associated with incomplete complaints
and respondent burden, invites the
Treasury’’ and then click ‘‘submit.’’ This and allows CAG to process complaints
general public and other federal
information collection can be located by more efficiently.
agencies to take this opportunity to
comment on a continuing information searching by OMB control number CAG uses the information included in
collection as required by the Paperwork ‘‘1557–0232’’ or ‘‘Customer Complaint a completed form to create a record of
Reduction Act of 1995 (PRA). In Form.’’ Upon finding the appropriate the consumer’s contact, capture
accordance with the requirements of the information collection, click on the information that can be used to resolve
PRA, the OCC may not conduct or related ‘‘ICR Reference Number.’’ On the the consumer’s issues, and provide a
sponsor, and the respondent is not next screen, select ‘‘View Supporting database of information that is
required to respond to, an information Statement and Other Documents’’ and incorporated into the OCC’s supervisory
then click on the link to any comment process.
collection unless it displays a currently
listed at the bottom of the screen.
valid Office of Management and Budget Type of Review: Regular.
• For assistance in navigating
(OMB) control number. Currently, the
www.reginfo.gov, please contact the Affected Public: Businesses or other
OCC is soliciting comment concerning
Regulatory Information Service Center for-profit.
the renewal of an existing collection
at (202) 482–7340. Number of Respondents: 10,000.
titled ‘‘Customer Complaint Form.’’ The
• Viewing Comments Personally: You
OCC also is giving notice that it has sent Total Annual Burden Hours: 830.
may personally inspect comments at the
the collection to OMB for review.
OCC, 400 7th Street SW, Washington, Frequency of Response: On occasion.
DATES: You should submit written DC. For security reasons, the OCC
comments by June 8, 2018. The OCC issued a notice for 60 days
requires that visitors make an
ADDRESSES: Comments by any of the
of comment regarding this collection on
appointment to inspect comments. You
following methods: February 2, 2018, 83 FR 4959. No
may do so by calling (202) 649–6700 or,
• Email: prainfo@occ.treas.gov. for persons who are deaf or hearing comments were received. Comments
• Mail: Legislative and Regulatory impaired, TTY, (202) 649–5597. Upon continue to be invited on:
Activities Division, Office of the arrival, visitors will be required to (a) Whether the collection of
Comptroller of the Currency, Attention: present valid government-issued photo information is necessary for the proper
1557–0232, 400 7th Street SW, Suite identification and submit to security performance of the functions of the
3E–218, Washington, DC 20219. screening in order to inspect comments. OCC, including whether the information
• Hand Delivery/Courier: 400 7th FOR FURTHER INFORMATION CONTACT: OCC shall have practical utility;
Street SW, Suite 3E–218, Washington, Clearance Officer, (202) 649–5490, for (b) The accuracy of the OCC’s
DC 20219. persons who are deaf or hearing estimate of the burden of the collection
• Fax: (571) 465–4326. impaired, TTY, (202) 649–5597, of information;
Instructions: You must include Legislative and Regulatory Activities
‘‘OCC’’ as the agency name and ‘‘1557– (c) Ways to enhance the quality,
Division, Office of the Comptroller of
0232’’ in your comment. In general, the utility, and clarity of the information to
the Currency, 400 7th Street SW, Suite
OCC will publish them on be collected;
3E–218, Washington, DC 20219.
www.reginfo.gov without change, SUPPLEMENTARY INFORMATION: Under the (d) Ways to minimize the burden of
including any business or personal PRA (44 U.S.C. 3501–3520), federal the collection on respondents, including
information that you provide, such as agencies must obtain approval from the through the use of automated collection
name and address information, email OMB for each collection of information techniques or other forms of information
addresses, or phone numbers. that they conduct or sponsor. technology; and
Comments received, including ‘‘Collection of information’’ is defined (e) Estimates of capital or start-up
attachments and other supporting in 44 U.S.C. 3502(3) and 5 CFR costs and costs of operation,
materials, are part of the public record 1320.3(c) to include agency requests or maintenance, and purchase of services
and subject to public disclosure. Do not requirements that members of the public to provide information.
amozie on DSK3GDR082PROD with NOTICES
include any information in your submit reports, keep records, or provide
comment or supporting materials that Dated: May 3, 2018.
information to a third party. The OCC is
you consider confidential or Karen Solomon,
asking OMB to extend its approval of
inappropriate for public disclosure. this collection. Acting Senior Deputy Comptroller and Chief
Additionally, please send a copy of Counsel.
your comments by mail to: OCC Desk 1 On February 2, 2018, the OCC published a 60- [FR Doc. 2018–09875 Filed 5–8–18; 8:45 am]
Officer, 1557–0232, U.S. Office of Day notice for this information collection. BILLING CODE 4810–33–P
VerDate Sep<11>2014 17:39 May 08, 2018 Jkt 244001 PO 00000 Frm 00083 Fmt 4703 Sfmt 4703 E:\FR\FM\09MYN1.SGM 09MYN1](https://thefederalregister.org/doc/83_FR_21429/page/1.svg)
Document Created: 2018-05-09 03:17:38
Document Modified: 2018-05-09 03:17:38
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comment. | |
| Dates | You should submit written comments by June 8, 2018. | |
| Contact | OCC Clearance Officer, (202) 649-5490, for persons who are deaf or hearing impaired, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW, Suite 3E-218, Washington, DC 20219. | |
| FR Citation | 83 FR 21339 |
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