83 FR 23284 - Submission for OMB Review; 30-Day Comment Request Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (National Institute of Nursing Research)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health

Federal Register Volume 83, Issue 97 (May 18, 2018)

In compliance with the requirement of the Paperwork Reduction Act of 1995, the National Institutes of Health (NIH) has submitted to the Office of Management and Budget (OMB) a request for review and approval of the information collection listed below.

[Federal Register Volume 83, Number 97 (Friday, May 18, 2018)]
[Notices]
[Pages 23284-23285]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-10651]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; 30-Day Comment Request Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery (National Institute of Nursing Research)

AGENCY: National Institutes of Health, Department of Health and Human 
Services (HHS).

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995, the National Institutes of Health (NIH) has submitted to 
the Office of Management and Budget (OMB) a request for review and 
approval of the information collection listed below.

DATES: Comments regarding this information collection are best assured 
of having their full effect if received within 30 days of the date of 
this publication.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, should be directed to the: Office 
of Management and Budget, Office of Regulatory Affairs, 
[email protected] or by fax to 202-395-6974, Attention: Desk 
Officer for NIH.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Diana Finegold, Division of Science Policy and 
Public Liaison, NINR, NIH, 31 Center Drive, Building 31, Suite B1B55, 
Bethesda, MD 20892, or call non-toll-free number (301) 496-0209 or 
email your request, including your address to: [email protected].

SUPPLEMENTARY INFORMATION: This proposed information collection was 
previously published in the Federal Register on March 12, 2018, pages 
10734-10736 (83 FR 10734) and allowed 60 days for public comment. No 
public comments were received.
    The National Institute of Nursing Research (NINR), National 
Institutes of Health, may not conduct or sponsor, and the respondent is 
not required to respond to, an information collection that has been 
extended, revised, or implemented on or after October 1, 1995, unless 
it displays a currently valid OMB control number.
    In compliance with Section 3507(a)(1)(D) of the Paperwork Reduction 
Act of 1995, the National Institutes of Health (NIH) has submitted to 
the Office of Management and Budget (OMB) a request for review and 
approval of the information collection listed below.
    Proposed Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, 0925-0653, Expiration 
Date 4/30/2018, REINSTATEMENT WITHOUT CHANGE, National Institute of 
Nursing Research (NINR), National Institutes of Health (NIH).
    Need and Use of Information Collection: There are no changes being 
requested for this submission. The information collection activity will 
continue to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Improving agency programs requires ongoing assessment of service 
delivery, by which we mean systematic review of the operation of a 
program compared to a set of explicit or implicit standards, as a means 
of contributing to the continuous improvement of the program. The 
Agency will collect, analyze, and interpret information gathered 
through this generic clearance to identify strengths and weaknesses of 
current services and make improvements in service delivery based on 
feedback. The solicitation of feedback will target areas such as: 
Timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses will be assessed to plan and inform efforts to 
improve or maintain the quality of service offered to the public. If 
this information is not collected, vital feedback from customers and

[[Page 23285]]

stakeholders on the Agency's services will be unavailable.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    OMB approval is requested for an additional 3 years. There are no 
costs to respondents other than their time. The total estimated 
annualized burden hours are 500.

                                        Estimated Annualized Burden Hours
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                                                                     Number of    Average burden
           Form name                 Type of         Number of     responses per   per response    Total annual
                                   respondents      respondents     respondent      (in hours)     burden hours
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A.............................  General Public..             500               1           30/60             250
B.............................  Health                       300               1           30/60             150
                                 Professionals.
C.............................  Educators.......             200               1           15/60              50
D.............................  Students........             200               1           15/60              50
                                                 ---------------------------------------------------------------
    Total.....................  ................           1,200           1,200  ..............             500
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    Dated: May 10, 2018.
Diana F. Finegold,
Health Communications Specialist, National Institute of Nursing 
Research, National Institutes of Health.
[FR Doc. 2018-10651 Filed 5-17-18; 8:45 am]
 BILLING CODE 4140-01-P