83 FR 24155 - Agency Information Collection Activities; Renewal of a Currently Approved Information Collection Request: Generic Clearance of Customer Satisfaction Surveys
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration Federal Register Volume 83, Issue 101 (May 24, 2018)
Federal Motor Carrier Safety Administration
Federal Register Volume 83, Issue 101 (May 24, 2018)
| Page Range | 24155-24156 | |
| FR Document | 2018-11128 |
[Federal Register Volume 83, Number 101 (Thursday, May 24, 2018)] [Notices] [Pages 24155-24156] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-11128] ----------------------------------------------------------------------- DEPARTMENT OF TRANSPORTATION Federal Motor Carrier Safety Administration [Docket No. FMCSA-2017-0321] Agency Information Collection Activities; Renewal of a Currently Approved Information Collection Request: Generic Clearance of Customer Satisfaction Surveys AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT. ACTION: Notice and request for comments. ----------------------------------------------------------------------- SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. The Executive Order directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the FMCSA seeks to obtain OMB approval of a currently approved generic clearance to collect feedback on our service delivery. By feedback, we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. On January 19, 2018, FMCSA published a notice in the Federal Register allowing for a 60-day comment period on this ICR. The Agency received one comment in response to the notice. The comment was unrelated to the information collection. Therefore, no agency response was necessary. DATES: Please send your comments by June 25, 2018. OMB must receive your comments by this date in order to act on the ICR. ADDRESSES: All comments should reference Federal Docket Management System (FDMS) Docket Number FMCSA-2017-0321. Interested persons are invited to submit written comments on the proposed information collection to the Office of Information and Regulatory Affairs, Office of Management and Budget. Comments should be addressed to the attention of the Desk Officer, Department of Transportation/Federal Motor Carrier Safety Administration, and sent via electronic mail to oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the Office of Information and Regulatory Affairs, Office of Management and Budget, Docket Library, Room 10102, 725 17th Street NW, Washington, DC 20503. FOR FURTHER INFORMATION CONTACT: Ms. Roxane Oliver, FMCSA, Office of Analysis, Research and Technology, Analysis Division/MC-RRA. Telephone (202) 385-2324; or email Roxane.Oliver@dot.gov. Department of Transportation, Federal Motor Carrier Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590. SUPPLEMENTARY INFORMATION: Title: Generic Clearance of Customer Satisfaction Surveys. OMB Control Number: 2126-0061. Type of Request: Renewal of currently approved collection. Respondents: State and local agencies; general public and stakeholders; original equipment manufacturers (OEM) and suppliers to the commercial motor vehicle (CMV) industry; fleets, owner-operators, state CMV safety agencies, research organizations and contractors; news organizations, safety advocacy groups; and other Federal agencies. Estimated Number of Respondents: 5,900 [5,000 customer satisfaction survey respondents + 100 listening sessions/stakeholder feedback forums respondents + 300 focus group respondents + 500 strategic planning customer satisfaction survey respondents]. Estimated Time per Response: Range from 10-120 minutes per response. Expiration Date: July 31, 2018. Frequency of Response: Generally, on an annual basis. Estimated Total Annual Burden: 1,758 hours [833 hours for customer satisfaction surveys + 200 hours for listening sessions/stakeholder feedback forums + 600 hours for focus groups + 125 hours for strategic planning customer satisfaction surveys]. Background: In accordance with the Paperwork Reduction Act of 1995, FMCSA invites public comments about our intention to request the OMB approval to renew a previously approved information collection. Executive Order 12862 Setting Customer Service Standards, and most recently updated in Executive Order 13571, requires the Federal Government to provide the ``highest quality service possible to the American people.'' Under the order, the ``standard of quality for services provided to the public shall be: Customer service equal to the best in business.'' In order to work continuously to ensure that our programs are effective and meet our customers' needs, FMCSA seeks to obtain OMB approval of a currently approved generic clearance to collect qualitative feedback from our customers on our service delivery. The surveys covered in this generic clearance will provide a means for FMCSA to collect this data directly from our customers. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas of communication, training or changes in operations that might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of [[Page 24156]] service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency's services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if the collections are:Voluntary; Low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; Noncontroversial and do not raise issues of concern to other Federal agencies; Targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; Only collecting personally identifiable information (PII) to the extent necessary and is not retained; Only collecting information intended to be used internally for general service improvement and program management, and any release outside the agency must indicate the qualitative nature of the information; Not to be used for the purpose of substantially informing influential policy decisions; and Intended to yield only qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalized to the population of study. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Public Comments Invited: You are asked to comment on any aspect of this information collection, including: (1) Whether the proposed collection is necessary for the FMCSA to perform its functions; (2) the accuracy of the estimated burden; (3) ways for the FMCSA to enhance the quality, usefulness, and clarity of the collected information; and (4) ways that the burden could be minimized without reducing the quality of the collected information. Issued under the authority delegated in 49 CFR 1.87 on: May 16, 2018. G. Kelly Regal, Associate Administrator, Office of Research and Information Technology and Chief Information Officer. [FR Doc. 2018-11128 Filed 5-23-18; 8:45 am] BILLING CODE 4910-EX-P
![Federal Register / Vol. 83, No. 101 / Thursday, May 24, 2018 / Notices 24155
click on the blue ‘‘Comment Now!’’ FMCSA seeks to obtain OMB approval survey respondents + 100 listening
button on the right hand side of the of a currently approved generic sessions/stakeholder feedback forums
page. On the new page, enter clearance to collect feedback on our respondents + 300 focus group
information required including the service delivery. By feedback, we mean respondents + 500 strategic planning
specific section of this document to information that provides useful customer satisfaction survey
which each comment applies, and insights on perceptions and opinions, respondents].
provide a reason for each suggestion or but are not statistical surveys that yield Estimated Time per Response: Range
recommendation. If you submit your quantitative results that can be from 10–120 minutes per response.
comments by mail or hand delivery, generalized to the population of study. Expiration Date: July 31, 2018.
submit them in an unbound format, no On January 19, 2018, FMCSA published Frequency of Response: Generally, on
larger than 81⁄2 by 11 inches, suitable for a notice in the Federal Register an annual basis.
copying and electronic filing. If you allowing for a 60-day comment period Estimated Total Annual Burden:
submit comments by mail and would on this ICR. The Agency received one 1,758 hours [833 hours for customer
like to know that they reached the comment in response to the notice. The satisfaction surveys + 200 hours for
facility, please enclose a stamped, self- comment was unrelated to the listening sessions/stakeholder feedback
addressed postcard or envelope. information collection. Therefore, no forums + 600 hours for focus groups +
We will consider all comments and agency response was necessary. 125 hours for strategic planning
materials received during the comment customer satisfaction surveys].
DATES: Please send your comments by Background: In accordance with the
period. FMCSA may issue a final June 25, 2018. OMB must receive your
determination at any time after the close Paperwork Reduction Act of 1995,
comments by this date in order to act on FMCSA invites public comments about
of the comment period. the ICR. our intention to request the OMB
V. Viewing Comments and Documents ADDRESSES: All comments should approval to renew a previously
To view comments, as well as any reference Federal Docket Management approved information collection.
documents mentioned in this preamble, System (FDMS) Docket Number Executive Order 12862 Setting Customer
go to http://www.regulations.gov and in FMCSA–2017–0321. Interested persons Service Standards, and most recently
the search box insert the docket number are invited to submit written comments updated in Executive Order 13571,
FMCSA–FMCSA–2018–0052 and click on the proposed information collection requires the Federal Government to
‘‘Search.’’ Next, click ‘‘Open Docket to the Office of Information and provide the ‘‘highest quality service
Folder’’ and you will find all documents Regulatory Affairs, Office of possible to the American people.’’
and comments related to this notice. Management and Budget. Comments Under the order, the ‘‘standard of
should be addressed to the attention of quality for services provided to the
Issued on: May 16, 2018.
the Desk Officer, Department of public shall be: Customer service equal
Larry W. Minor, Transportation/Federal Motor Carrier to the best in business.’’ In order to
Associate Administrator for Policy. Safety Administration, and sent via work continuously to ensure that our
[FR Doc. 2018–11120 Filed 5–23–18; 8:45 am] electronic mail to oira_submission@ programs are effective and meet our
BILLING CODE 4910–EX–P omb.eop.gov, or faxed to (202) 395– customers’ needs, FMCSA seeks to
6974, or mailed to the Office of obtain OMB approval of a currently
Information and Regulatory Affairs, approved generic clearance to collect
DEPARTMENT OF TRANSPORTATION Office of Management and Budget, qualitative feedback from our customers
Docket Library, Room 10102, 725 17th on our service delivery. The surveys
Federal Motor Carrier Safety
Street NW, Washington, DC 20503. covered in this generic clearance will
Administration
FOR FURTHER INFORMATION CONTACT: Ms. provide a means for FMCSA to collect
[Docket No. FMCSA–2017–0321] Roxane Oliver, FMCSA, Office of this data directly from our customers.
Analysis, Research and Technology, By qualitative feedback we mean
Agency Information Collection information that provides useful
Analysis Division/MC–RRA. Telephone
Activities; Renewal of a Currently insights on perceptions and opinions,
(202) 385–2324; or email
Approved Information Collection but are not statistical surveys that yield
Roxane.Oliver@dot.gov. Department of
Request: Generic Clearance of quantitative results that can be
Transportation, Federal Motor Carrier
Customer Satisfaction Surveys generalized to the population of study.
Safety Administration, 1200 New Jersey
AGENCY: Federal Motor Carrier Safety Avenue SE, Washington, DC 20590. This feedback will provide insights into
Administration (FMCSA), DOT. SUPPLEMENTARY INFORMATION: customer or stakeholder perceptions,
ACTION: Notice and request for Title: Generic Clearance of Customer experiences and expectations, provide
comments. Satisfaction Surveys. an early warning of issues with service,
OMB Control Number: 2126–0061. or focus attention on areas of
SUMMARY: In accordance with the Type of Request: Renewal of currently communication, training or changes in
Paperwork Reduction Act of 1995, approved collection. operations that might improve delivery
FMCSA announces its plan to submit Respondents: State and local agencies; of products or services. These
the Information Collection Request (ICR) general public and stakeholders; collections will allow for ongoing,
described below to the Office of original equipment manufacturers collaborative and actionable
Management and Budget (OMB) for its (OEM) and suppliers to the commercial communications between the Agency
review and approval and invites public
sradovich on DSK3GMQ082PROD with NOTICES
motor vehicle (CMV) industry; fleets, and its customers and stakeholders. It
comment. The Executive Order directs owner-operators, state CMV safety will also allow feedback to contribute
Federal agencies to provide service to agencies, research organizations and directly to the improvement of program
the public that matches or exceeds the contractors; news organizations, safety management.
best service available in the private advocacy groups; and other Federal The solicitation of feedback will target
sector. In order to work continuously to agencies. areas such as: Timeliness,
ensure that our programs are effective Estimated Number of Respondents: appropriateness, accuracy of
and meet our customers’ needs, the 5,900 [5,000 customer satisfaction information, courtesy, efficiency of
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![24156 Federal Register / Vol. 83, No. 101 / Thursday, May 24, 2018 / Notices
service delivery, and resolution of quantitative results. As a general matter, portion of the shared corridor, SCVTA
issues with service delivery. Responses information collections will not result and UP have executed an Operations
will be assessed to plan and inform in any new system of records containing and Maintenance Agreement, which
efforts to improve or maintain the privacy information and will not ask includes an exclusive operating
quality of service offered to the public. questions of a sensitive nature, such as easement, allowing UP to fulfill its
If this information is not collected, vital sexual behavior and attitudes, religious obligations as a common carrier of
feedback from customers and beliefs, and other matters that are freight by continuing its existing freight
stakeholders on the Agency’s services commonly considered private. operations within the purchased
will be unavailable. Public Comments Invited: You are corridor. This agreement requires
The Agency will only submit a asked to comment on any aspect of this SCVTA to inspect, maintain, and repair
collection for approval under this information collection, including: (1) all tracks, signal systems and automatic
generic clearance if the collections are: Whether the proposed collection is warning devices along the freight track
• Voluntary; necessary for the FMCSA to perform its within that portion of the corridor
• Low-burden for respondents (based functions; (2) the accuracy of the shared with SCVTA tracks.
on considerations of total burden hours, estimated burden; (3) ways for the SCVTA continues to seek partial relief
total number of respondents, or burden- FMCSA to enhance the quality, from 49 CFR part 220, Railroad
hours per respondent) and are low-cost usefulness, and clarity of the collected Communications, for SCVTA
for both the respondents and the Federal information; and (4) ways that the employees, except its dispatchers; and
Government; burden could be minimized without from 49 CFR part 225, Railroad
• Noncontroversial and do not raise reducing the quality of the collected Accidents/Incident Reports, to waive
issues of concern to other Federal information. employee injury reporting requirements
agencies; Issued under the authority delegated in 49 only. SCVTA continues to seek full
• Targeted to the solicitation of CFR 1.87 on: May 16, 2018. relief from some parts of the regulations
opinions from respondents who have G. Kelly Regal, (e.g., 49 CFR parts 217, 219, 221, 229,
experience with the program or may 238, and 239) as well.
Associate Administrator, Office of Research
have experience with the program in the and Information Technology and Chief A copy of the petition, as well as any
near future; Information Officer. written communications concerning the
• Only collecting personally [FR Doc. 2018–11128 Filed 5–23–18; 8:45 am] petition, is available for review online at
identifiable information (PII) to the www.regulations.gov and in person at
BILLING CODE 4910–EX–P
extent necessary and is not retained; the U.S. Department of Transportation’s
• Only collecting information (DOT) Docket Operations Facility, 1200
intended to be used internally for DEPARTMENT OF TRANSPORTATION New Jersey Avenue SE, W12–140,
general service improvement and Washington, DC 20590. The Docket
program management, and any release Federal Railroad Administration Operations Facility is open from 9 a.m.
outside the agency must indicate the to 5 p.m., Monday through Friday,
qualitative nature of the information; [Docket Number FRA–1999–6254]
except Federal Holidays.
• Not to be used for the purpose of Interested parties are invited to
Petition for Waiver of Compliance
substantially informing influential participate in these proceedings by
policy decisions; and Under part 211 of Title 49 Code of submitting written views, data, or
• Intended to yield only qualitative Federal Regulations (CFR), this comments. FRA does not anticipate
information; the collections will not be document provides the public notice scheduling a public hearing in
designed or expected to yield that on May 10, 2018, the Santa Clara connection with these proceedings since
statistically reliable results or used as Valley Transportation Authority the facts do not appear to warrant a
though the results are generalized to the (SCVTA) petitioned the Federal hearing. If any interested parties desire
population of study. Railroad Administration (FRA) for a an opportunity for oral comment and a
This type of generic clearance for waiver of compliance from certain public hearing, they should notify FRA,
qualitative information will not be used provisions of the Federal railroad safety in writing, before the end of the
for quantitative information collections regulations. FRA assigned the petition comment period and specify the basis
that are designed to yield reliably docket number FRA–1999–6254. for their request.
actionable results, such as monitoring In its petition, SCVTA seeks to extend All communications concerning these
trends over time or documenting the terms and conditions of its Shared proceedings should identify the
program performance. Such data uses Use waiver regarding operations in its appropriate docket number and may be
require more rigorous designs that Vasona Corridor, originally granted by submitted by any of the following
address: The target population to which FRA’s Railroad Safety Board (Board) on methods:
generalizations will be made, the September 26, 2005; modified in 2008; • Website: http://
sampling frame, the sample design and extended in 2011 and 2013. www.regulations.gov. Follow the online
(including stratification and clustering), Specifically, this Shared Use waiver is instructions for submitting comments.
the precision requirements or power for the continued operation of the • Fax: 202–493–2251.
calculations that justify the proposed SCVTA rail fixed guideway transit • Mail: Docket Operations Facility,
sample size, the expected response rate, system in the Vasona Corridor. SCVTA U.S. Department of Transportation, 1200
methods for assessing potential shares this corridor with Union Pacific New Jersey Avenue SE, W12–140,
nonresponse bias, the protocols for data Railroad (UP) running parallel for 5
sradovich on DSK3GMQ082PROD with NOTICES
Washington, DC 20590.
collection, and any testing procedures miles of the existing 15-mile long UP • Hand Delivery: 1200 New Jersey
that were or will be undertaken prior to Vasona Industrial Lead and serves the Avenue SE, Room W12–140,
fielding the study. Depending on the cities of southwest San Jose, CA, and Washington, DC 20590, between 9 a.m.
degree of influence the results are likely Campbell, CA. SCVTA and the parallel and 5 p.m., Monday through Friday,
to have, such collections may still be UP line share grade crossings and the except Federal Holidays.
eligible for submission for other generic corridor, but have no other connection. Communications received by July 9,
mechanisms that are designed to yield Because SCVTA owns this 5-mile-long 2018 will be considered by FRA before
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Document Created: 2018-05-24 00:05:21
Document Modified: 2018-05-24 00:05:21
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comments. | |
| Dates | Please send your comments by June 25, 2018. OMB must receive your comments by this date in order to act on the ICR. | |
| Contact | Ms. Roxane Oliver, FMCSA, Office of Analysis, Research and Technology, Analysis Division/MC-RRA. Telephone (202) 385-2324; or email [email protected] Department of Transportation, Federal Motor Carrier Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590. | |
| FR Citation | 83 FR 24155 |
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