83 FR 2494 - Agency Information Collection Activity: Survey of Healthcare Experiences of Patients (SHEP)

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 83, Issue 11 (January 17, 2018)

Page Range		2494-2495
FR Document		2018-00651

In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Health Administration, Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and it includes the actual data collection instrument.

Federal Register, Volume 83 Issue 11 (Wednesday, January 17, 2018)

[Federal Register Volume 83, Number 11 (Wednesday, January 17, 2018)]
[Notices]
[Pages 2494-2495]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-00651]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0712]


Agency Information Collection Activity: Survey of Healthcare 
Experiences of Patients (SHEP)

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the Veterans Health Administration, 
Department of Veterans Affairs, will submit the collection of 
information abstracted below to the Office of Management and Budget 
(OMB) for review and comment. The PRA submission describes the nature 
of the information collection and its expected cost and burden and it 
includes the actual data collection instrument.

DATES: Comments must be submitted on or before February 16, 2018.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov, or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW, Washington, DC 20503 or sent through electronic mail to 
oira_submission@omb.eop.gov. Please refer to ``OMB Control No. 2900-
0712'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor, Office of 
Quality, Privacy and Risk (OQPR), Department of Veterans Affairs, 810 
Vermont Avenue NW, Washington, DC 20420, (202) 461-5870 or email 
cynthia.harvey-pryor@va.gov. Please refer to ``OMB Control No. 2900-
0712'' in any correspondence.

SUPPLEMENTARY INFORMATION: 
    Authority: E.O. 12862--Setting Customer Service Standards.

    Title: Survey of Healthcare Experiences of Patients (SHEP).

SHEP Inpatient Long Form: 10-1465-1
SHEP Inpatient Short Form: 10-1465-2
Ambulatory Care Long Form: 10-1465-3
Ambulatory Care Short Form: 10-1465-4
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Short Form: 
10-1465-5
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Long Form: 
10-1465-6
Home Healthcare CAHPS Long Form: 10-1465-7
In-Center Hemodialysis CAHPS Long Form: 10-1465-8
Clinician & Group CAHPS 3.0: 10-1465-9
SHEP Community Care survey: 10-1465-10

    OMB Control Number: 2900-0712.
    Type of Review: Reinstatement of a currently approved collection.
    Abstract: The Survey of Health Experience of Patients (SHEP) has 
been developed to measure patient satisfaction in the Veterans Health 
Administration, and has been in use in its present form since 2008. The 
mission of the Veterans Health Administration (VHA) is to provide high 
quality medical care to eligible veterans. Executive Order 12862, dated 
September 11, 1993, calls for the establishment and implementation of 
customer service standards, and for agencies to ``survey customers to 
determine the kind and quality of services they want and their level of 
satisfaction with current services''. Further emphasized by the 
Executive Order 13571, on ``Streamlining Service Delivery and Improving 
Customer Service,'' issued on April 27, 2011, VA must work continuously 
to ensure that their programs are effective and meet their customers' 
needs. To this end, VA is always seeking new and innovative ways to 
ensure the highest levels of customer satisfaction.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published at 82 FR 50488 on October 31, 2017, pages 
50488.
    Affected Public: Individuals or Households.
    Estimated Annual Burden:

10-1465-1--160 hours.
10-1465-2--18,000 hours.
10-1465-3--160 hours.
10-1465-4--120 hours.
10-1465-5--48,000 hours.
10-1465-6--8,000 hours.
10-1465-7--80 hours.
10-1465-8--120 hours.
10-1465-9--30,000 hours.
10-1465-10--72,000 hours.

    Estimated Average Burden per Respondent:


[[Page 2495]]


10-1465-1--20 minutes.
10-1465-2--15 minutes.
10-1465-3--20 minutes.
10-1465-4--15 minutes.
10-1465-5--10 minutes.
10-1465-6--20 minutes.
10-1465-7--10 minutes.
10-1465-8--15 minutes.
10-1465-9--15 minutes.
10-1465-10--15 minutes.
    Frequency of Response: Annually.
    Estimated Number of Respondents:

10-1465-1--480.
10-1465-2--72,000.
10-1465-3--480.
10-1465-4--480.
10-1465-5--288,000.
10-1465-6--24,000.
10-1465-7--480.
10-1465-8--480.
10-1465-9--120,000.
10-1465-10--288,000.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2018-00651 Filed 1-16-18; 8:45 am]
 BILLING CODE 8320-01-P

2494 Federal Register / Vol. 83, No. 11 / Wednesday, January 17, 2018 / Notices

• HS8 A—Randomized Program Dated: January 11, 2018. Clinician and Group CAHPS 3.0 Patient
Evaluations on March 13, 2018; and LaTonya L. Small, Centered Medical Home Short Form:
• HSR 9—Learning Health Initiative Federal Advisory Committee Management 10–1465–5
on March 15, 2018. Officer. Clinician and Group CAHPS 3.0 Patient
[FR Doc. 2018–00650 Filed 1–16–18; 8:45 am] Centered Medical Home Long Form:
The purpose of the Board is to review 10–1465–6
BILLING CODE 8320–01–P
health services research and Home Healthcare CAHPS Long Form:
development applications involving: 10–1465–7
The measurement and evaluation of DEPARTMENT OF VETERANS In-Center Hemodialysis CAHPS Long
health care services; the testing of new AFFAIRS Form: 10–1465–8
methods of health care delivery and Clinician & Group CAHPS 3.0: 10–
management; and mentored research. 1465–9
[OMB Control No. 2900–0712] SHEP Community Care survey: 10–
Applications are reviewed for scientific
and technical merit, mission relevance, Agency Information Collection 1465–10
and the protection of human and animal Activity: Survey of Healthcare OMB Control Number: 2900–0712.
subjects. Recommendations regarding Experiences of Patients (SHEP) Type of Review: Reinstatement of a
funding are submitted to the Chief currently approved collection.
Research and Development Officer. AGENCY: Veterans Health Abstract: The Survey of Health
Administration, Department of Veterans Experience of Patients (SHEP) has been
Each subcommittee meeting of the
Affairs. developed to measure patient
Board will be open to the public the first
ACTION: Notice. satisfaction in the Veterans Health
day for approximately one half-hour
Administration, and has been in use in
from 8:00 a.m. to 8:30 a.m. at the start
SUMMARY: In compliance with the its present form since 2008. The mission
of the meeting on March 13 (HSR 0, 1,
Paperwork Reduction Act (PRA) of of the Veterans Health Administration
2, 8, and HS8A), March 14 (HSR 1, 2,
1995, this notice announces that the (VHA) is to provide high quality
6), March 15 (HSR 4, 5, 9), and March Veterans Health Administration, medical care to eligible veterans.
16 (HSR 3, 4, 5, and MRA 0) to cover Department of Veterans Affairs, will Executive Order 12862, dated
administrative matters and to discuss submit the collection of information September 11, 1993, calls for the
the general status of the program. abstracted below to the Office of establishment and implementation of
Members of the public who wish to Management and Budget (OMB) for customer service standards, and for
attend the open portion of the review and comment. The PRA agencies to ‘‘survey customers to
subcommittee meetings may dial 1 (800) submission describes the nature of the determine the kind and quality of
767–1750, participant code 10443#. information collection and its expected services they want and their level of
The remaining portion of each cost and burden and it includes the satisfaction with current services’’.
subcommittee meeting will be closed for actual data collection instrument. Further emphasized by the Executive
the discussion, examination, reference DATES: Comments must be submitted on Order 13571, on ‘‘Streamlining Service
to, and oral review of the intramural or before February 16, 2018. Delivery and Improving Customer
research proposals and critiques. During ADDRESSES: Submit written comments Service,’’ issued on April 27, 2011, VA
the closed portion of each subcommittee on the collection of information through must work continuously to ensure that
meeting, discussion and www.Regulations.gov, or to Office of their programs are effective and meet
recommendations will include Information and Regulatory Affairs, their customers’ needs. To this end, VA
qualifications of the personnel Office of Management and Budget, Attn: is always seeking new and innovative
conducting the studies (the disclosure of VA Desk Officer; 725 17th St. NW, ways to ensure the highest levels of
which would constitute a clearly Washington, DC 20503 or sent through customer satisfaction.
unwarranted invasion of personal electronic mail to oira_submission@ An agency may not conduct or
privacy), as well as research information omb.eop.gov. Please refer to ‘‘OMB sponsor, and a person is not required to
(the premature disclosure of which Control No. 2900–0712’’ in any respond to a collection of information
would likely compromise significantly correspondence. unless it displays a currently valid OMB
the implementation of proposed agency control number. The Federal Register
action regarding such research projects). FOR FURTHER INFORMATION CONTACT: Notice with a 60-day comment period
As provided by subsection 10(d) of Cynthia Harvey-Pryor, Office of Quality, soliciting comments on this collection
Public Law 92–463, as amended by Privacy and Risk (OQPR), Department of of information was published at 82 FR
Public Law 94–409, closing the meeting Veterans Affairs, 810 Vermont Avenue 50488 on October 31, 2017, pages
is in accordance with 5 U.S.C. NW, Washington, DC 20420, (202) 461– 50488.
552b(c)(6) and (9)(B). 5870 or email cynthia.harvey-pryor@ Affected Public: Individuals or
va.gov. Please refer to ‘‘OMB Control Households.
No oral or written comments will be No. 2900–0712’’ in any correspondence. Estimated Annual Burden:
accepted from the public for either
SUPPLEMENTARY INFORMATION: 10–1465–1—160 hours.
portion of the meetings. Those who plan 10–1465–2—18,000 hours.
Authority: E.O. 12862—Setting
to participate during the open portion of 10–1465–3—160 hours.
Customer Service Standards.
a subcommittee meeting should contact 10–1465–4—120 hours.
Ms. Liza Catucci, Administrative Title: Survey of Healthcare 10–1465–5—48,000 hours.
ethrower on DSK3G9T082PROD with NOTICES

Officer, Department of Veterans Affairs, Experiences of Patients (SHEP). 10–1465–6—8,000 hours.
Health Services Research and SHEP Inpatient Long Form: 10–1465–1 10–1465–7—80 hours.
Development Service (10P9H), 810 SHEP Inpatient Short Form: 10–1465–2 10–1465–8—120 hours.
Vermont Avenue NW, Washington, DC Ambulatory Care Long Form: 10–1465–9—30,000 hours.
20420, or by email at Liza.Catucci@ 10–1465–3 10–1465–10—72,000 hours.
va.gov. For further information, please Ambulatory Care Short Form: Estimated Average Burden per
call Ms. Catucci at (202) 443–5797. 10–1465–4 Respondent:

VerDate Sep<11>2014 17:14 Jan 16, 2018 Jkt 244001 PO 00000 Frm 00073 Fmt 4703 Sfmt 4703 E:\FR\FM\17JAN1.SGM 17JAN1

$Federal Register / Vol. 83, No. 11 / Wednesday, January 17, 2018 / Notices 2495 10–1465–1—20 minutes. Frequency of Response: Annually. 10–1465–9—120,000. 10–1465–2—15 minutes. Estimated Number of Respondents: 10–1465–10—288,000. 10–1465–3—20 minutes. 10–1465–1—480. 10–1465–4—15 minutes. By direction of the Secretary. 10–1465–2—72,000. 10–1465–5—10 minutes. 10–1465–3—480. Cynthia Harvey-Pryor, 10–1465–6—20 minutes. 10–1465–4—480. Department Clearance Officer, Office of 10–1465–7—10 minutes. 10–1465–5—288,000. Quality, Privacy and Risk, Department of 10–1465–8—15 minutes. 10–1465–6—24,000. Veterans Affairs. 10–1465–9—15 minutes. 10–1465–7—480. [FR Doc. 2018–00651 Filed 1–16–18; 8:45 am] 10–1465–10—15 minutes. 10–1465–8—480. BILLING CODE 8320–01–P ethrower on DSK3G9T082PROD with NOTICES VerDate Sep<11>2014 17:14 Jan 16, 2018 Jkt 244001 PO 00000 Frm 00074 Fmt 4703 Sfmt 9990 E:\FR\FM\17JAN1.SGM 17JAN1$

Document Created: 2018-10-26 09:55:46
Document Modified: 2018-10-26 09:55:46

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Comments must be submitted on or before February 16, 2018.
Contact		Cynthia Harvey-Pryor, Office of Quality, Privacy and Risk (OQPR), Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420, (202) 461-5870 or email [email protected] Please refer to ``OMB Control No. 2900- 0712'' in any correspondence.
FR Citation		83 FR 2494