83_FR_2885 83 FR 2872 - Agency Information Collection Activities; Renewal of a Currently Approved Information Collection Request: Generic Clearance of Customer Satisfaction Surveys

83 FR 2872 - Agency Information Collection Activities; Renewal of a Currently Approved Information Collection Request: Generic Clearance of Customer Satisfaction Surveys

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration

Federal Register Volume 83, Issue 13 (January 19, 2018)

Page Range2872-2873
FR Document2018-00845

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. These principles were reaffirmed in Executive Order 13571. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Federal Motor Carrier Safety Administration (FMCSA) seeks to obtain OMB approval of a currently approved generic clearance to continue collecting feedback on our service delivery. By feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

Federal Register, Volume 83 Issue 13 (Friday, January 19, 2018) 
[Federal Register Volume 83, Number 13 (Friday, January 19, 2018)]
[Notices]
[Pages 2872-2873]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-00845]



[[Page 2872]]

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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2017-0321]


Agency Information Collection Activities; Renewal of a Currently 
Approved Information Collection Request: Generic Clearance of Customer 
Satisfaction Surveys

AGENCY: FMCSA, DOT.

ACTION: Notice and request for comments.

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SUMMARY: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. These principles were reaffirmed in 
Executive Order 13571. In order to work continuously to ensure that our 
programs are effective and meet our customers' needs, the Federal Motor 
Carrier Safety Administration (FMCSA) seeks to obtain OMB approval of a 
currently approved generic clearance to continue collecting feedback on 
our service delivery. By feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study.

DATES: We must receive your comments on or before March 20, 2018.

ADDRESSES: You may submit comments identified by Federal Docket 
Management System (FDMS) Docket Number FMCSA-2017-0321 using any of the 
following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail: Docket Services; U.S. Department of Transportation, 
1200 New Jersey Avenue SE, West Building, Ground Floor, Room W12-140, 
20590-0001.
     Hand Delivery or Courier: West Building, Ground Floor, 
Room W12-140, 1200 New Jersey Avenue SE, Washington, DC, between 9 a.m. 
and 5 p.m. e.t., Monday through Friday, except Federal holidays.
    Instructions: All submissions must include the Agency name and 
docket number. For detailed instructions on submitting comments and 
additional information on the exemption process, see the Public 
Participation heading below. Note that all comments received will be 
posted without change to http://www.regulations.gov, including any 
personal information provided. Please see the Privacy Act heading 
below.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov, and follow the 
online instructions for accessing the dockets, or go to the street 
address listed above.
    Privacy Act: Anyone is able to search the electronic form of all 
comments received into any of our dockets by the name of the individual 
submitting the comment (or signing the comment, if submitted on behalf 
of an association, business, labor union, etc.). You may review DOT's 
complete Privacy Act Statement for the Federal Docket Management System 
published in the Federal Register on January 17, 2008 (73 FR 3316), or 
you may visit http://edocket.access.thefederalregister.org/2008/pdfE8-794.pdf.
    Public Participation: The Federal eRulemaking Portal is available 
24 hours each day, 365 days each year. You can obtain electronic 
submission and retrieval help and guidelines under the ``help'' section 
of the Federal eRulemaking Portal website. If you want us to notify you 
that we received your comments, please include a self-addressed, 
stamped envelope or postcard, or print the acknowledgement page that 
appears after submitting comments online. Comments received after the 
comment closing date will be included in the docket and will be 
considered to the extent practicable.

FOR FURTHER INFORMATION CONTACT: Ms. Roxane Oliver, FMCSA, Office of 
Analysis, Research and Technology, Analysis Division/MC-RRA. Telephone 
(202) 385-2324; or email [email protected]. Department of 
Transportation, Federal Motor Carrier Safety Administration, 1200 New 
Jersey Avenue SE, Washington, DC 20590.

SUPPLEMENTARY INFORMATION: 
    Background: In accordance with the Paperwork Reduction Act of 1995, 
FMCSA invites public comments about our intention to request the Office 
of Management and Budget (OMB) approval to renew a previously approved 
information collection. Executive Order 12862 Setting Customer Service 
Standards, and most recently updated in Executive Order 13571, requires 
the Federal Government to provide the ``highest quality service 
possible to the American people.'' Under the order, the ``standard of 
quality for services provided to the public shall be: Customer service 
equal to the best in business.'' In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
FMCSA seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback from our customers on our service delivery. The 
surveys covered in this generic clearance will provide a means for 
FMCSA to collect this data directly from our customers. By qualitative 
feedback we mean information that provides useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas of communication, 
training or changes in operations that might improve delivery of 
products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions: That such 
collections are:
     Voluntary;
     low-burden for respondents (based on considerations of 
total burden hours, total number of respondents, or burden-hours per 
respondent) and are low-cost for both the respondents and the Federal 
Government;
     noncontroversial and do not raise issues of concern to 
other Federal agencies;
     targeted to the solicitation of opinions from respondents 
who have experience with the program or may have experience with the 
program in the near future;
     only collecting personally identifiable information (PII) 
to the extent necessary and is not retained;
     only collecting information intended to be used internally 
for general service improvement and program management, and any release 
outside the agency must indicate the qualitative nature of the 
information;

[[Page 2873]]

     not to be used for the purpose of substantially informing 
influential policy decisions; and
     intended to yield only qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalized to the 
population of study.
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made; the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size; and the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other mechanisms 
that are designed to yield quantitative results. As a general matter, 
information collections will not result in any new system of records 
containing privacy information and will not ask questions of a 
sensitive nature, such as sexual behavior and attitudes, religious 
beliefs, and other matters that are commonly considered private.
    Title: Generic Clearance of Customer Satisfaction Surveys.
    OMB Control Number: 2126-0061.
    Type of Request: Renewal of currently approved collection.
    Respondents: State and local agencies, general public and 
stakeholders; original equipment manufacturers (OEM) and suppliers to 
the commercial motor vehicle (CMV) industry; fleets, owner-operators, 
state CMV safety agencies, research organizations and contractors; news 
organizations and safety advocacy groups.
    Estimated Number of Respondents: 5,900 [5,000 customer satisfaction 
survey respondents + 100 listening sessions/stakeholder feedback forums 
respondents + 300 focus group respondents + 500 strategic planning 
customer satisfaction survey respondents].
    Estimated Time per Response: Range from 10-120 minutes.
    Expiration Date: July 31, 2018
    Frequency of Response: Generally, on an annual basis.
    Estimated Total Annual Burden: 1,758 hours [833 hours for customer 
satisfaction surveys + 200 hours for listening sessions/stakeholder 
feedback forums + 600 hours for focus groups + 125 hours for strategic 
planning customer satisfaction surveys].
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the performance of FMCSA's functions; (2) 
the accuracy of the estimated burden; (3) ways for FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize or include your 
comments in the request for OMB's clearance of this information 
collection.

    Issued under the authority of 49 CFR 1.87 on: January 12, 2018.
Kelly Regal,
Associate Administrator, Office of Research and Information Technology.
[FR Doc. 2018-00845 Filed 1-18-18; 8:45 am]
 BILLING CODE 4910-EX-P

2872 Federal Register / Vol. 83, No. 13 / Friday, January 19, 2018 / Notices DEPARTMENT OF TRANSPORTATION Docket: For access to the docket to clearance to collect qualitative feedback read background documents or from our customers on our service Federal Motor Carrier Safety comments received, go to http:// delivery. The surveys covered in this Administration www.regulations.gov, and follow the generic clearance will provide a means online instructions for accessing the for FMCSA to collect this data directly [Docket No. FMCSA–2017–0321] dockets, or go to the street address listed from our customers. By qualitative Agency Information Collection above. feedback we mean information that Activities; Renewal of a Currently Privacy Act: Anyone is able to search provides useful insights on perceptions Approved Information Collection the electronic form of all comments and opinions, but are not statistical Request: Generic Clearance of received into any of our dockets by the surveys that yield quantitative results Customer Satisfaction Surveys name of the individual submitting the that can be generalized to the comment (or signing the comment, if population of study. This feedback will FMCSA, DOT. AGENCY: submitted on behalf of an association, provide insights into customer or Notice and request for ACTION: business, labor union, etc.). You may stakeholder perceptions, experiences comments. review DOT’s complete Privacy Act and expectations, provide an early Statement for the Federal Docket warning of issues with service, or focus SUMMARY: Executive Order 12862 directs Management System published in the attention on areas of communication, Federal agencies to provide service to Federal Register on January 17, 2008 training or changes in operations that the public that matches or exceeds the (73 FR 3316), or you may visit http:// might improve delivery of products or best service available in the private edocket.access.gpo.gov/2008/pdfE8- services. These collections will allow sector. These principles were reaffirmed 794.pdf. for ongoing, collaborative and in Executive Order 13571. In order to Public Participation: The Federal actionable communications between the work continuously to ensure that our eRulemaking Portal is available 24 Agency and its customers and programs are effective and meet our hours each day, 365 days each year. You stakeholders. It will also allow feedback customers’ needs, the Federal Motor can obtain electronic submission and to contribute directly to the Carrier Safety Administration (FMCSA) retrieval help and guidelines under the improvement of program management. seeks to obtain OMB approval of a ‘‘help’’ section of the Federal The solicitation of feedback will target currently approved generic clearance to eRulemaking Portal website. If you want areas such as: Timeliness, continue collecting feedback on our us to notify you that we received your appropriateness, accuracy of service delivery. By feedback we mean comments, please include a self- information, courtesy, efficiency of information that provides useful addressed, stamped envelope or service delivery, and resolution of insights on perceptions and opinions, postcard, or print the acknowledgement issues with service delivery. Responses but are not statistical surveys that yield page that appears after submitting will be assessed to plan and inform quantitative results that can be comments online. Comments received efforts to improve or maintain the generalized to the population of study. after the comment closing date will be quality of service offered to the public. DATES: We must receive your comments included in the docket and will be If this information is not collected, vital on or before March 20, 2018. considered to the extent practicable. feedback from customers and ADDRESSES: You may submit comments FOR FURTHER INFORMATION CONTACT: Ms. stakeholders on the Agency’s services identified by Federal Docket Roxane Oliver, FMCSA, Office of will be unavailable. Management System (FDMS) Docket Analysis, Research and Technology, The Agency will only submit a Number FMCSA–2017–0321 using any Analysis Division/MC–RRA. Telephone collection for approval under this of the following methods: (202) 385–2324; or email generic clearance if it meets the • Federal eRulemaking Portal: http:// Roxane.Oliver@dot.gov. Department of following conditions: That such www.regulations.gov. Follow the online Transportation, Federal Motor Carrier collections are: instructions for submitting comments. Safety Administration, 1200 New Jersey • Voluntary; • Fax: 1–202–493–2251. Avenue SE, Washington, DC 20590. • low-burden for respondents (based • Mail: Docket Services; U.S. SUPPLEMENTARY INFORMATION: on considerations of total burden hours, Department of Transportation, 1200 Background: In accordance with the total number of respondents, or burden- New Jersey Avenue SE, West Building, Paperwork Reduction Act of 1995, hours per respondent) and are low-cost Ground Floor, Room W12–140, 20590– FMCSA invites public comments about for both the respondents and the Federal 0001. our intention to request the Office of Government; • Hand Delivery or Courier: West Management and Budget (OMB) • noncontroversial and do not raise Building, Ground Floor, Room W12– approval to renew a previously issues of concern to other Federal 140, 1200 New Jersey Avenue SE, approved information collection. agencies; Washington, DC, between 9 a.m. and 5 Executive Order 12862 Setting Customer • targeted to the solicitation of p.m. e.t., Monday through Friday, Service Standards, and most recently opinions from respondents who have except Federal holidays. updated in Executive Order 13571, experience with the program or may Instructions: All submissions must requires the Federal Government to have experience with the program in the include the Agency name and docket provide the ‘‘highest quality service near future; number. For detailed instructions on possible to the American people.’’ • only collecting personally submitting comments and additional Under the order, the ‘‘standard of identifiable information (PII) to the daltland on DSKBBV9HB2PROD with NOTICES information on the exemption process, quality for services provided to the extent necessary and is not retained; see the Public Participation heading public shall be: Customer service equal • only collecting information below. Note that all comments received to the best in business.’’ In order to intended to be used internally for will be posted without change to http:// work continuously to ensure that our general service improvement and www.regulations.gov, including any programs are effective and meet our program management, and any release personal information provided. Please customers’ needs, FMCSA seeks to outside the agency must indicate the see the Privacy Act heading below. obtain OMB approval of a generic qualitative nature of the information; VerDate Sep<11>2014 17:05 Jan 18, 2018 Jkt 244001 PO 00000 Frm 00106 Fmt 4703 Sfmt 4703 E:\FR\FM\19JAN1.SGM 19JAN1

Federal Register / Vol. 83, No. 13 / Friday, January 19, 2018 / Notices 2873 • not to be used for the purpose of Estimated Total Annual Burden: ADDRESSES: You may insert comments substantially informing influential 1,758 hours [833 hours for customer identified by Federal Docket policy decisions; and satisfaction surveys + 200 hours for Management System Number FMCSA– • intended to yield only qualitative listening sessions/stakeholder feedback 2017–0108 by any of the following information; the collections will not be forums + 600 hours for focus groups + methods: designed or expected to yield 125 hours for strategic planning • Federal eRulemaking Portal: http:// statistically reliable results or used as customer satisfaction surveys]. www.regulations.gov. Follow the online though the results are generalized to the Public Comments Invited: You are instructions for submitting comments. population of study. asked to comment on any aspect of this • Mail: Docket Management Facility, This type of generic clearance for information collection, including: (1) U.S. Department of Transportation, 1200 qualitative information will not be used Whether the proposed collection is New Jersey Avenue SE, West Building, for quantitative information collections necessary for the performance of Ground Floor, Room W12–140, that are designed to yield reliably FMCSA’s functions; (2) the accuracy of Washington, DC 20590–0001. actionable results, such as monitoring the estimated burden; (3) ways for • Hand Delivery or Courier: West trends over time or documenting FMCSA to enhance the quality, Building, Ground Floor, Room W12– program performance. Such data uses usefulness, and clarity of the collected 140, 1200 New Jersey Avenue SE, require more rigorous designs that information; and (4) ways that the Washington, DC, between 9 a.m. and 5 address: The target population to which burden could be minimized without p.m., Monday through Friday, except generalizations will be made; the reducing the quality of the collected Federal holidays. sampling frame, the sample design information. The agency will summarize • Fax: (202) 493–2251. (including stratification and clustering), or include your comments in the request To avoid duplication, please use only the precision requirements or power for OMB’s clearance of this information one of these four methods. See the calculations that justify the proposed collection. ‘‘Public Participation and Request for sample size; and the expected response Comments’’ portion of the Issued under the authority of 49 CFR 1.87 rate, methods for assessing potential SUPPLEMENTARY INFORMATION section for on: January 12, 2018. nonresponse bias, the protocols for data instructions on submitting comments. Kelly Regal, collection, and any testing procedures FOR FURTHER INFORMATION CONTACT: Mr. Associate Administrator, Office of Research that were or will be undertaken prior to Thomas Yager, Chief, Driver and Carrier and Information Technology. fielding the study. Depending on the Operations Division, Federal Motor [FR Doc. 2018–00845 Filed 1–18–18; 8:45 am] degree of influence the results are likely Carrier Safety Administration, U.S. BILLING CODE 4910–EX–P to have, such collections may still be Department of Transportation, 1200 eligible for submission for other New Jersey Avenue SE, Washington, DC mechanisms that are designed to yield 20590, phone (614) 942–6477, email DEPARTMENT OF TRANSPORTATION quantitative results. As a general matter, MCPSD@dot.gov. information collections will not result Federal Motor Carrier Safety SUPPLEMENTARY INFORMATION: in any new system of records containing Administration I. Public Participation and Request for privacy information and will not ask Comments questions of a sensitive nature, such as [Docket No. FMCSA–2017–0108] sexual behavior and attitudes, religious A. Submitting Comments Hours of Service of Drivers of beliefs, and other matters that are Commercial Motor Vehicles: Proposed If you submit a comment, please commonly considered private. Regulatory Guidance Concerning the include the docket number listed above, Title: Generic Clearance of Customer Use of a Commercial Motor Vehicle for indicate the specific section of this Satisfaction Surveys. Personal Conveyance; Extension of document to which your comment OMB Control Number: 2126–0061. Comment Period applies, and provide a reason for each Type of Request: Renewal of currently suggestion or recommendation. You approved collection. AGENCY: Federal Motor Carrier Safety may submit your comments and Respondents: State and local agencies, Administration (FMCSA), DOT. material online or by fax, mail, or hand general public and stakeholders; ACTION: Notice of proposed regulatory delivery. FMCSA recommends that you original equipment manufacturers guidance; extension of comment period. include your name and a mailing (OEM) and suppliers to the commercial address, an email address, or a phone motor vehicle (CMV) industry; fleets, SUMMARY: FMCSA extends the public number in the body of your document owner-operators, state CMV safety comment period for the Agency’s so that FMCSA can contact you if there agencies, research organizations and December 19, 2017, notice announcing are questions regarding your contractors; news organizations and the proposed regulatory guidance submission. safety advocacy groups. concerning the use of a commercial To submit your comment online, go to Estimated Number of Respondents: motor vehicle for personal conveyance. http://www.regulations.gov, put the 5,900 [5,000 customer satisfaction On December 22, 2017, the American docket number, FMCSA–2017–0108, in survey respondents + 100 listening Trucking Associations, Inc. (ATA) the keyword box, and click ‘‘Search.’’ sessions/stakeholder feedback forums requested a 30-day extension of the When the new screen appears, click on respondents + 300 focus group comment period. The Agency extends the ‘‘Comment Now!’’ button and type respondents + 500 strategic planning the January 18, 2018, deadline for the your comment into the text box on the daltland on DSKBBV9HB2PROD with NOTICES customer satisfaction survey submission of public comments to following screen. Choose whether you respondents]. February 20, 2018. are submitting your comment as an Estimated Time per Response: Range DATES: FMCSA extends the comment individual or on behalf of a third party from 10–120 minutes. period for the notice of proposed and then submit. Expiration Date: July 31, 2018 regulatory guidance published on If you submit your comments by mail Frequency of Response: Generally, on December 19, 2017. You must submit or hand delivery, submit them in an an annual basis. comments by February 20, 2018. unbound format, no larger than 81⁄2 by VerDate Sep<11>2014 17:05 Jan 18, 2018 Jkt 244001 PO 00000 Frm 00107 Fmt 4703 Sfmt 4703 E:\FR\FM\19JAN1.SGM 19JAN1


Document Created: 2018-01-19 02:42:59
Document Modified: 2018-01-19 02:42:59
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comments.
DatesWe must receive your comments on or before March 20, 2018.
ContactMs. Roxane Oliver, FMCSA, Office of Analysis, Research and Technology, Analysis Division/MC-RRA. Telephone (202) 385-2324; or email [email protected] Department of Transportation, Federal Motor Carrier Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590.
FR Citation83 FR 2872 
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