83 FR 29601 - Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of Information Collection: AVIATOR Customer Satisfaction Survey

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration

Federal Register Volume 83, Issue 122 (June 25, 2018)

Page Range		29601-29602
FR Document		2018-13492

In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew an information collection. The Federal Register Notice with a 60-day comment period soliciting comments on the following collection of information was published on March 30, 2018. The collection involves on-line, electronic applicant (customer) answers to standard survey questions. The questions are presented as multiple-choice selections and free-form text areas where applicants can choose their desired answer and, if they wish, add additional comments. The information to be collected will be used to and is necessary to gage the level of user satisfaction with the AVIATOR (Automated Vacancy Information Access Tool for Online Referral) system. Additionally, the surveys are used to obtain benchmarking and feedback to ensure quality.

Federal Register, Volume 83 Issue 122 (Monday, June 25, 2018)

[Federal Register Volume 83, Number 122 (Monday, June 25, 2018)]
[Notices]
[Pages 29601-29602]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-13492]


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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: AVIATOR 
Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on March 30, 2018. The collection involves on-line, 
electronic applicant (customer) answers to standard survey questions. 
The questions are presented as multiple-choice selections and free-form 
text areas where applicants can choose their desired answer and, if 
they wish, add

[[Page 29602]]

additional comments. The information to be collected will be used to 
and is necessary to gage the level of user satisfaction with the 
AVIATOR (Automated Vacancy Information Access Tool for Online Referral) 
system. Additionally, the surveys are used to obtain benchmarking and 
feedback to ensure quality.

DATES: Written comments should be submitted by July 25, 2018.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to 
oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to 
the Office of Information and Regulatory Affairs, Office of Management 
and Budget, Docket Library, Room 10102, 725 17th Street NW, Washington, 
DC 20503.

FOR FURTHER INFORMATION CONTACT: Barbara Hall at (940) 594-5913, or by 
email at: Barbara.L.Hall@faa.gov.

SUPPLEMENTARY INFORMATION:
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.
    OMB Control Number: 2120-0699.
    Title: AVIATOR Customer Satisfaction Survey.
    Form Numbers: N/A (electronic).
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on March 30, 2018 (83 FR 13808). The Government 
Performance and Results Act of 1993 (GPRA) Section 2(b)(3) requires 
agencies to ``improve Federal program effectiveness and public 
accountability by promoting a new focus on results, service quality, 
and customer satisfaction''. In addition, as stated in the White House 
``Memorandum for Heads of Executive Departments and Agencies'' 
regarding Executive Order No. 12862, ``the actions the order 
prescribes, such as surveying customers, surveying employees, and 
benchmarking, shall be continuing agency activities''. This collection 
supports the DOT strategic goal of Organizational Excellence.
    In compliance with the Government Paperwork Elimination Act (GPEA), 
all of our data collection will be 100% electronic using an online 
form; Applicants will be asked to complete the survey just before they 
exit the system. The AVIATOR Customer Satisfaction Survey is designed 
to identify potential problems with FAA's automated staffing solutions 
as well as to evaluate customer satisfaction with the on-line 
application process. The information is not gathered by any other 
collection. It will be difficult, if not impossible, to improve the 
AVIATOR system's overall performance and customer satisfaction without 
utilizing the survey as a performance measurement tool.
    Respondents: Individuals who use AVIATOR (the FAA's Online Job 
Application System).
    Frequency: On occasion of use of AVIATOR.
    Estimated Average Burden per Response: 0.05 hours.
    1 Year average: 1 January-31 December 2017.
    It is estimated that it will take each of the 75,515 (estimated 
average) external applicants three minutes to complete one survey for a 
total of 3,776 hours, if all external applicants choose to complete the 
AVIATOR Customer Satisfaction Survey. The survey statistics show that 
an average of 2.2% of the applicants (approximately 1,645) complete a 
survey resulting in an estimate of 82 total hours.
    Applicants are asked `Was this the first time applying for a FAA 
job?' and will be provided the options of `Yes' or `No'.
    Applicants will then see the set of statements below. They will be 
asked to give their level of agreement with each statement by selecting 
one of the following six choices: Strongly agree, agree, disagree, 
strongly disagree, no basis to judge. For each question, the applicant 
may include additional information in a text area.
    Applicant Statements:
    (1) Overall, my satisfaction with the FAA AVIATOR portion of this 
application process was positive.
    (2) I was able to navigate around the FAA AVIATOR website with 
little or no difficulty.
    (3) I was able to complete and submit the application with no 
difficulty (only applicable to applicants whose responses met the 
eligibility requirements of the position).
    (4) The FAA AVIATOR system notified me when there was a problem 
with my application (applicable to applicants whose responses did NOT 
meet the eligibility requirements of the position).
    (5) I was able to get assistance with the FAA AVIATOR system as 
needed.
    Applicants will also be given the opportunity to add additional 
comments.
    Estimated Total Annual Burden:
    Calendar year: 1 January-31 December 2017.
    Time burden for respondents: 1,645 responses x 0.05 hours = 82.25 
hours.

    Issued in Washington, DC, on June 18, 2018.
Barbara Hall,
FAA Information Collection Clearance Officer, IT Enterprises Business 
Services Division, ASP-110.
[FR Doc. 2018-13492 Filed 6-22-18; 8:45 am]
 BILLING CODE 4910-13-P

Federal Register / Vol. 83, No. 122 / Monday, June 25, 2018 / Notices 29601

version should begin with the character Notice and request for
ACTION: collection of information was published
‘‘P’’. The ‘‘BC’’ and ‘‘P’’ should be comments. on March 28, 2018 (83 FR 13338). The
followed by the name of the person or data is necessary for a U.S. citizen to
entity submitting the comments or SUMMARY: In accordance with the apply for and obtain a reusable launch
rebuttal comments. If this is not Paperwork Reduction Act of 1995, FAA vehicle (RLV) mission license or a
sufficient to protect business invites public comments about our reentry license for activities by
confidential information or otherwise intention to request the Office of commercial or non-federal entities (that
protect business interests, please contact Management and Budget (OMB) are not done by or for the U.S.
Sandy McKinzy at (202) 395–9483 to approval to renew an information Government) as defined and required by
discuss whether alternative collection. The Federal Register Notice 49 U.S.C., Subtitle IX, Chapter 701,
arrangements are possible. with a 60-day comment period soliciting formerly known as the Commercial
USTR may determine that information comments on the following collection of Space Launch Act of 1984, as amended.
or advice contained in a comment, other information was published on March The information is needed in order to
than business confidential information, 28, 2018. The information is used to demonstrate to the FAA Office of
is confidential in accordance with determine if applicants satisfy Commercial Space Transportation
section 135(g)(2) of the Trade Act of requirements for obtaining a launch (FAA/AST) that the proposed activity
1974 (19 U.S.C. 2155(g)(2)). If a license to protect the public from risks meets applicable public safety, national
submitter believes that information or associated with reentry operations from security, and foreign policy interests of
advice is confidential, s/he must clearly a site not operated by or situated on a the United States.
designate the information or advice as Federal launch range. Respondents: Approximately 5
confidential and mark it as DATES: Written comments should be applicants.
‘‘SUBMITTED IN CONFIDENCE’’ at the submitted by July 25, 2018. Frequency: Information is collected
top and bottom of the cover page and ADDRESSES: Interested persons are on occasion.
each succeeding page, and provide a invited to submit written comments on Estimated Average Burden per
non-confidential summary of the the proposed information collection to Response: 3,900 hours.
information or advice. the Office of Information and Regulatory Estimated Total Annual Burden:
Pursuant to section 127(e) of the Affairs, Office of Management and 19,500 hours.
URAA (19 U.S.C. 3537(e)), USTR will Budget. Comments should be addressed
maintain a docket on this dispute Issued in Washington, DC, on June 18,
to the attention of the Desk Officer, 2018.
settlement proceeding, docket number
Department of Transportation/FAA, and Barbara Hall,
USTR–2018–0019, accessible to the
sent via electronic mail to oira_ FAA Information Collection Clearance
public at www.regulations.gov. The
submission@omb.eop.gov, or faxed to Officer, IT Enterprises Business Services
public file will include non-confidential
(202) 395–6974, or mailed to the Office Division, ASP–110
public comments USTR receives
of Information and Regulatory Affairs, [FR Doc. 2018–13491 Filed 6–22–18; 8:45 am]
regarding the dispute. If a dispute
Office of Management and Budget,
settlement panel is convened, or in the BILLING CODE 4910–13–P
Docket Library, Room 10102, 725 17th
event of an appeal from a panel, USTR
Street NW, Washington, DC 20503.
will make the following documents
publicly available at www.ustr.gov: The FOR FURTHER INFORMATION CONTACT: DEPARTMENT OF TRANSPORTATION
U.S. submissions and any non- Barbara Hall at (940) 594–5913, or by
email at: Barbara.L.Hall@faa.gov. Federal Aviation Administration
confidential summaries of submissions
received from other participants in the SUPPLEMENTARY INFORMATION: Agency Information Collection
dispute. The report of the panel, and, if Public Comments Invited: You are Activities: Requests for Comments;
applicable, the report of the Appellate asked to comment on any aspect of this Clearance of Renewed Approval of
Body, will also be available on the information collection, including (a) Information Collection: AVIATOR
website of the World Trade Whether the proposed collection of Customer Satisfaction Survey
Organization, at www.wto.org. information is necessary for FAA’s
performance; (b) the accuracy of the AGENCY: Federal Aviation
Juan Millan, estimated burden; (c) ways for FAA to Administration (FAA), DOT.
Assistant United States Trade Representative enhance the quality, utility and clarity ACTION: Notice and request for
for Monitoring and Enforcement, Office of of the information collection; and (d)
the U.S. Trade Representative. comments.
ways that the burden could be
[FR Doc. 2018–13488 Filed 6–22–18; 8:45 am] SUMMARY: In accordance with the
minimized without reducing the quality
BILLING CODE 3290–F8–P of the collected information. The agency Paperwork Reduction Act of 1995, FAA
will summarize and/or include your invites public comments about our
comments in the request for OMB’s intention to request the Office of
DEPARTMENT OF TRANSPORTATION clearance of this information collection. Management and Budget (OMB)
OMB Control Number: 2120–0643. approval to renew an information
Federal Aviation Administration Title: Commercial Space collection. The Federal Register Notice
Transportation Reusable Launch with a 60-day comment period soliciting
Agency Information Collection
Vehicle and Reentry Licensing comments on the following collection of
Activities: Requests for Comments;
Regulation. information was published on March
amozie on DSK3GDR082PROD with NOTICES1

Clearance of Renewed Approval of
Form Numbers: There are no forms 30, 2018. The collection involves on-
Information Collection: Commercial
associated with this collection. line, electronic applicant (customer)
Space Transportation Reusable
Type of Review: Renewal of an answers to standard survey questions.
Launch Vehicle and Reentry Licensing
information collection. The questions are presented as multiple-
Regulation
Background: The Federal Register choice selections and free-form text
AGENCY:Federal Aviation Notice with a 60-day comment period areas where applicants can choose their
Administration (FAA), DOT. soliciting comments on the following desired answer and, if they wish, add

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Document Created: 2018-06-23 02:28:36
Document Modified: 2018-06-23 02:28:36

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Written comments should be submitted by July 25, 2018.
Contact		Barbara Hall at (940) 594-5913, or by email at: [email protected]
FR Citation		83 FR 29601

83 FR 29601 - Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of Information Collection: AVIATOR Customer Satisfaction Survey

DEPARTMENT OF TRANSPORTATIONFederal Aviation Administration

Federal Register Volume 83, Issue 122 (June 25, 2018)

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration