83 FR 30227 - Agency Information Collection Activity Under OMB Review: VBA Call Center Satisfaction Survey

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 83, Issue 124 (June 27, 2018)

Page Range		30227-30228
FR Document		2018-13818

In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Benefits Administration (VBA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and it includes the actual data collection instrument.

Federal Register, Volume 83 Issue 124 (Wednesday, June 27, 2018)

[Federal Register Volume 83, Number 124 (Wednesday, June 27, 2018)]
[Notices]
[Pages 30227-30228]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-13818]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Agency Information Collection Activity Under OMB Review: VBA Call 
Center Satisfaction Survey

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the Veterans Benefits Administration (VBA), 
Department of Veterans Affairs, will submit the collection of 
information abstracted below to the Office of Management and Budget 
(OMB) for review and comment. The PRA submission describes the nature 
of the information collection and its expected cost and burden and it

[[Page 30228]]

includes the actual data collection instrument.

DATES: Comments must be submitted on or before July 27, 2018.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov, or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW, Washington, DC 20503 or send through electronic mail to 
[email protected] . Please refer to ``OMB Control No. 2900-
0744'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor, Enterprise 
Records Service (005R1B), Department of Veterans Affairs, 810 Vermont 
Avenue NW, Washington, DC 20420, (202) 461-5870 or email 
[email protected] . Please refer to ``OMB Control No. 2900-
0744'' in any correspondence.

SUPPLEMENTARY INFORMATION: 
    Authority: The Government Performance and Results Act of 1993, 
Public Law 103-62, August 3, 1993 and Title 38 U.S.C., subsection 527, 
Evaluation and Data Collection; 44 U.S.C. 3501-3521.
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Revision of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published at 83 FR 7949 on April 17, 2018.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.


    By direction of the Secretary.
Cynthia D. Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2018-13818 Filed 6-26-18; 8:45 am]
 BILLING CODE 8320-01-P

Federal Register / Vol. 83, No. 124 / Wednesday, June 27, 2018 / Notices 30227

completion. This is only allowed when Federal Docket Management System however, they disproportionately
a claimant dies while a claim or appeal (FDMS) at www.Regulations.gov or to impact women. Third, our aims address
for any benefit under a law Brian McCarthy, Office of Regulatory the recommendations of the 2012
administered by the VA is pending. The and Administrative Affairs (10B4), Women Veterans Task Force to resolve
substitute claimant would be eligible to Department of Veterans Affairs, 810 gaps in serving women Veterans.
receive accrued benefits due a deceased Vermont Avenue NW, Washington, DC Further, Legal authority for this data
claimant under Section 5121(a). The 20420 or email to Brian.McCarthy4@ collection is found under 38 U.S.C., Part
substitute claim must be filed no later va.gov. Please refer to ‘‘OMB Control I, Chapter 5, Section 527 that authorizes
than one year after the date of the death No. 2900—NEW’’ in any the collection of data that will allow
of the claimant. By law, VA must have correspondence. During the comment measurement and evaluation of the
a claimant’s or beneficiary’s written period, comments may be viewed online Department of Veterans Affairs
permission (an ‘‘authorization’’) to be a through FDMS. Programs, the goal of which is improved
substitute claimant. The claimant or FOR FURTHER INFORMATION CONTACT: health care for Veterans.
beneficiary may revoke the Brian McCarthy at (202) 615–9241. Affected Public: Individuals and
authorization at any time, except if VA SUPPLEMENTARY INFORMATION: Under the
households.
has already acted based on the PRA of 1995, Federal agencies must Estimated Annual Burden:
permission. obtain approval from the Office of Risk and Protective Factors for Eating
Affected Public: Individuals and Management and Budget (OMB) for each Disorders and Healthcare Use Survey—
households. collection of information they conduct 1,750 hours.
Estimated Annual Burden: 1,557 or sponsor. This request for comment is Eating Disorder Examination—480
hours. being made pursuant to Section hours.
Estimated Average Burden per Estimated Average Burden per
3506(c)(2)(A) of the PRA.
Respondent: 5 minutes. Respondent:
With respect to the following
Frequency of Response: Once.
collection of information, VHA invites Risk and Protective Factors for Eating
Estimated Number of Respondents:
comments on: (1) Whether the proposed Disorders and Healthcare Use Survey—
20,000.
collection of information is necessary 50 minutes.
By direction of the Secretary. for the proper performance of VHA’s Eating Disorder Examination—120
Cynthia D. Harvey-Pryor, functions, including whether the minutes.
Department Clearance Officer, Office of information will have practical utility; Frequency of Response: Annually.
Quality, Privacy and Risk, Department of (2) the accuracy of VHA’s estimate of Estimated Number of Respondents:
Veterans Affairs. the burden of the proposed collection of Risk and Protective Factors for Eating
[FR Doc. 2018–13817 Filed 6–26–18; 8:45 am] information; (3) ways to enhance the Disorders and Healthcare Use Survey—
BILLING CODE 8320–01–P quality, utility, and clarity of the 2,100.
information to be collected; and (4) Eating Disorder Examination—240.
ways to minimize the burden of the By direction of the Secretary.
DEPARTMENT OF VETERANS collection of information on Cynthia D. Harvey-Pryor,
AFFAIRS respondents, including through the use Department Clearance Officer, Office of
[OMB Control No. 2900—NEW]
of automated collection techniques or Quality, Privacy and Risk, Department of
the use of other forms of information Veterans Affairs.
Agency Information Collection technology. [FR Doc. 2018–13815 Filed 6–26–18; 8:45 am]
Activity: Eating Disorders in Veterans: Authority: 38 U.S.C., Part I, Chapter 5,
BILLING CODE 8320–01–P
Prevalence, Comorbidity, Risk, and Section 527.
Healthcare Use Title: Eating Disorders in Veterans:
Prevalence, Comorbidity, Risk, and DEPARTMENT OF VETERANS
AGENCY: Veterans Health Healthcare Use. AFFAIRS
Administration, Department of Veterans OMB Control Number: 2900—NEW.
Affairs. Type of Review: New collection. [OMB Control No. 2900–0744]
ACTION: Notice. Abstract: Eating disorders (EDs),
including anorexia nervosa, bulimia Agency Information Collection Activity
SUMMARY: Veterans Health nervosa, and binge eating disorder, are Under OMB Review: VBA Call Center
Administration, Department of Veterans deadly conditions that can be difficult Satisfaction Survey
Affairs (VA), is announcing an to detect and treat. EDs are typically not AGENCY: Veterans Benefits
opportunity for public comment on the screened for or treated within the VA Administration, Department of Veterans
proposed collection of certain healthcare system, possibly because Affairs.
information by the agency. Under the many people believe that since Veterans ACTION: Notice.
Paperwork Reduction Act (PRA) of are mostly male, they are not affected by
1995, Federal agencies are required to these disorders. The Department of SUMMARY: In compliance with the
publish notice in the Federal Register Defense recently put out a call for grants Paperwork Reduction Act (PRA) of
concerning each proposed collection of to investigate EDs in military service 1995, this notice announces that the
information, including each new members and Veterans, and our Veterans Benefits Administration
collection, and allow 60 days for public proposal is currently under review. Our (VBA), Department of Veterans Affairs,
daltland on DSKBBV9HB2PROD with NOTICES

comment in response to the notice. proposal also aligns with VA Health will submit the collection of
DATES: Written comments and Services Research & Development information abstracted below to the
recommendations on the proposed funding Priority F (Women’s Health) for Office of Management and Budget
collection of information should be Investigator-Initiated Research, which (OMB) for review and comment. The
received on or before August 27, 2018. emphasizes investigating the unique PRA submission describes the nature of
ADDRESSES: Submit written comments needs of female Veterans. EDs are an the information collection and its
on the collection of information through issue for male and female Veterans; expected cost and burden and it

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30228 Federal Register / Vol. 83, No. 124 / Wednesday, June 27, 2018 / Notices

includes the actual data collection By direction of the Secretary. OMB Control Number: 2900–0843.
instrument. Cynthia D. Harvey-Pryor, Type of Review: Revision of a
DATES: Comments must be submitted on Department Clearance Officer, Office of currently approved collection.
or before July 27, 2018. Quality, Privacy and Risk, Department of Abstract: In 1993 the Department of
Veterans Affairs. Veterans Affairs (VA) launched Project
ADDRESSES: Submit written comments
[FR Doc. 2018–13818 Filed 6–26–18; 8:45 am] CHALENG (Community Homelessness
on the collection of information through
BILLING CODE 8320–01–P Assessment, Local Education and
www.Regulations.gov, or to Office of
Networking Groups) for Veterans in
Information and Regulatory Affairs,
response to Public Law 102–405 which
Office of Management and Budget, Attn:
DEPARTMENT OF VETERANS required VA to make an assessment of
VA Desk Officer; 725 17th St. NW,
AFFAIRS the needs of homeless Veterans in
Washington, DC 20503 or send through
coordination with other Federal
electronic mail to oira_submission@ [OMB Control No. 2900–0843]
departments, state and local government
omb.eop.gov . Please refer to ‘‘OMB
Agency Information Collection agencies, and nongovernmental agencies
Control No. 2900–0744’’ in any
Activity: VHA Homeless Programs with experience working with homeless
correspondence.
Project CHALENG (Community persons. Since 1993, VA has
FOR FURTHER INFORMATION CONTACT: administered a needs assessment in
Homelessness Assessment, Local
Cynthia Harvey-Pryor, Enterprise Education and Networking Groups) for accordance with guidance in Public Law
Records Service (005R1B), Department Veterans 103–446 and Public Law 105–114.
of Veterans Affairs, 810 Vermont This collection of information is
Avenue NW, Washington, DC 20420, AGENCY: Veterans Health necessary to ensure that VA and
(202) 461–5870 or email Administration, Department of Veterans community partners are developing
Cynthia.harvey-pryor@va.gov . Please Affairs. services that are responsive to the needs
refer to ‘‘OMB Control No. 2900–0744’’ ACTION: Notice. of local homeless Veterans, in order to
in any correspondence. end homelessness and prevent new
SUPPLEMENTARY INFORMATION:
SUMMARY: In compliance with the
Veterans from experiencing
Authority: The Government Paperwork Reduction Act (PRA) of
homelessness. Over the years, data from
Performance and Results Act of 1993, 1995, this notice announces that the
CHALENG has assisted VA in
Public Law 103–62, August 3, 1993 and Veterans Health Administration,
developing new services for Veterans
Title 38 U.S.C., subsection 527, Department of Veterans Affairs, will
such as the Homeless Veteran Dental
Evaluation and Data Collection; 44 submit the collection of information
Program (HVDP), the expansion of the
U.S.C. 3501–3521. abstracted below to the Office of
Department of Housing and Urban
Title: VBA Call Center Satisfaction Management and Budget (OMB) for
Development-VA Supportive Housing
Survey. review and comment. The PRA
(HUD–VASH) Program, the Veterans
OMB Control Number: 2900–0744. submission describes the nature of the
Justice Programs and Supportive
Type of Review: Revision of a information collection and its expected
Services for Veteran Families (SSVF). In
currently approved collection. cost and burden and it includes the
addition, community organizations use
Abstract: VBA maintains a actual data collection instrument.
CHALENG data in grant applications to
commitment to improve the overall DATES: Comments must be submitted on support services for homeless Veterans;
quality of service for Veterans. Feedback or before July 27, 2018. grant applications are for VA, other
from Veterans regarding their recent ADDRESSES: Submit written comments Federal, local government, and
experience to the VA call centers will on the collection of information through community foundation dollars, which
provide VBA with three key benefits to: www.Regulations.gov, or to Office of maximize community participation in
(1) Identify what is most important to Information and Regulatory Affairs, serving homeless Veterans.
Veterans; (2) determine what to do to Office of Management and Budget, Attn: An agency may not conduct or
improve the call center experience; and VA Desk Officer; 725 17th St. NW, sponsor, and a person is not required to
(3) serve to guide training and/or Washington, DC 20503 or sent through respond to a collection of information
operational activities aimed at electronic mail to oira_submission@ unless it displays a currently valid OMB
enhancing the quality of service omb.eop.gov. Please refer to ‘‘OMB control number. The Federal Register
provided to Veterans and active duty Control No. 2900–0843’’ in any Notice with a 60-day comment period
personnel. correspondence. soliciting comments on this collection
An agency may not conduct or
FOR FURTHER INFORMATION CONTACT: of information was published at 83 FR
sponsor, and a person is not required to
Cynthia Harvey-Pryor, Office of Quality, 12847 on March 23, 2018 pages 12847–
respond to a collection of information
Privacy and Risk (OQPR), Department of 12848.
unless it displays a currently valid OMB
Veterans Affairs, 810 Vermont Avenue Affected Public: Individuals and
control number. The Federal Register
NW, Washington, DC 20420, (202) 461– households.
Notice with a 60-day comment period
5870 or email cynthia.harvey-pryor@ Estimated Annual Burden:
soliciting comments on this collection
of information was published at 83 FR va.gov. Please refer to ‘‘OMB Control Veteran Survey—10–10161—500 hours.
7949 on April 17, 2018. No. 2900–0843’’ in any correspondence. Provider Assessment—10–10162—705
Affected Public: Individuals or SUPPLEMENTARY INFORMATION: hours.
households. Authority: Public Law 102–405, Estimated Average Burden per
daltland on DSKBBV9HB2PROD with NOTICES

Estimated Annual Burden: 3,600 Public Law 103–446 and Public Law Respondent:
hours. 105–114.
Title: VHA Homeless Programs, Veteran Survey—10–10161—6 minutes.
Estimated Average Burden per
Project CHALENG (Community Provider Assessment—10–10162—9
Respondent: 6 minutes.
Homelessness Assessment, Local minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: Education and Networking Groups) for Frequency of Response: Annually.
36,000. Veterans. Estimated Number of Respondents:

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Document Created: 2018-11-06 09:53:12
Document Modified: 2018-11-06 09:53:12

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Comments must be submitted on or before July 27, 2018.
Contact		Cynthia Harvey-Pryor, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420, (202) 461-5870 or email [email protected] . Please refer to ``OMB Control No. 2900- 0744'' in any correspondence.
FR Citation		83 FR 30227