83 FR 44607 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

BUREAU OF CONSUMER FINANCIAL PROTECTION

Federal Register Volume 83, Issue 170 (August 31, 2018)

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is proposing to revise an existing information collection titled, ``Consumer Complaint Intake System Company Portal Boarding Form.''

[Federal Register Volume 83, Number 170 (Friday, August 31, 2018)]
[Notices]
[Pages 44607-44608]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-19063]


=======================================================================
-----------------------------------------------------------------------

BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2018-0024]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is proposing to 
revise an existing information collection titled, ``Consumer Complaint 
Intake System Company Portal Boarding Form.''

DATES: Written comments are encouraged and must be received on or 
before October 1, 2018 to be assured of consideration.

ADDRESSES: Comments in response to this notice are to be directed 
towards OMB and to the attention of the OMB Desk Officer for the Bureau 
of Consumer Financial Protection. You may submit comments, identified 
by the title of the information collection, OMB Control Number (see 
below), and docket number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Email: [email protected].
     Fax: (202) 395-5806.
     Mail: Office of Management and Budget, New Executive 
Office Building, Room 10235, Washington, DC 20503.
    In general, all comments received will become public records, 
including any personal information provided. Sensitive personal 
information, such as account numbers or Social Security numbers, should 
not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link becomes active on the day following publication of this 
notice). Select ``Information Collection Review,'' under ``Currently 
under review'', use the dropdown menu ``Select Agency'' and select 
``Consumer Financial Protection Bureau'' (recent submissions to OMB 
will be at the top of the list). The same documentation is also 
available at http://www.regulations.gov. Requests for additional 
information should be directed to the Bureau of Consumer Financial 
Protection, (Attention: PRA Office), 1700 G Street NW, Washington, DC 
20552, (202) 435-9575, or email: [email protected]. If you require this 
document in an alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes. SUPPLEMENTARY INFORMATION:
    Title of Collection: Consumer Complaint Intake System Company 
Portal Boarding Form.
    OMB Control Number: 3170-0054.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Private sector.
    Estimated Number of Respondents: 500.
    Estimated Total Annual Burden Hours: 94.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act, Public Law 111-203, requires the 
Bureau of Consumer Financial Protection (``the Bureau'') to 
``facilitate the centralized collection of, monitoring of, and response 
to consumer complaints regarding consumer financial products or 
services.'' \1\ In furtherance of its statutory mandates related to 
consumer complaints, the Bureau utilizes a Consumer Complaint Intake 
System Company Portal Boarding Form (Boarding Form) to sign up 
companies for access to the secure, web-based Company Portal (Company 
Portal). The Company Portal allows companies to view and respond to 
complaints submitted to the Bureau, supports the efficient routing of 
consumer complaints to companies, and enables a timely and secure 
response by companies to the Bureau and

[[Page 44608]]

consumers.\2\ This information collection reflects comments received in 
response to the May 14, 2018 (83 FR 22254) Notice and Request for 
Comment, seeking input from the public regarding renewal of the 
Boarding Form with modifications to improve efficiency and reduce 
company burden.
---------------------------------------------------------------------------

    \1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank 
Act, Section 1034 (discussing responses to consumer complaints), 
codified at 12 U.S.C. 5534; Section 1021(c)(2) (noting that one of 
the Bureau's primary functions is ``collecting, investigating, and 
responding to consumer complaints''), codified at 12 U.S.C. 
5511(c)(2).
    \2\ In addition to the Boarding Form for companies, the Bureau 
utilizes separate OMB-approved forms to board government agencies 
and congressional offices onto their own distinct portals to access 
certain complaint information through OMB Control No. 3170-0057 
(Consumer Response Government and Congressional Boarding Forms; 
expires December 31, 2018).
---------------------------------------------------------------------------

Request for Comments

    The Bureau issued a 60-day Federal Register notice on May 14, 2018, 
83 FR 22254, Docket Number: CFPB-2018-0018. Comments were solicited and 
continue to be invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the Bureau, 
including whether the information will have practical utility; (b) The 
accuracy of the Bureau's estimate of the burden of the collection of 
information, including the validity of the methods and the assumptions 
used; (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) Ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
reviewed by OMB as part of its review of this request. All comments 
will become a matter of public record.

    Dated: August 27, 2018.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2018-19063 Filed 8-30-18; 8:45 am]
 BILLING CODE 4810-AM-P