83_FR_49308 83 FR 49119 - Intent To Request Extension From OMB of One Current Public Collection of Information: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

83 FR 49119 - Intent To Request Extension From OMB of One Current Public Collection of Information: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration

Federal Register Volume 83, Issue 189 (September 28, 2018)

Page Range49119-49120
FR Document2018-21011

The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0058, abstracted below that we will submit to OMB for an extension in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery.

Federal Register, Volume 83 Issue 189 (Friday, September 28, 2018) 
[Federal Register Volume 83, Number 189 (Friday, September 28, 2018)]
[Notices]
[Pages 49119-49120]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-21011]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Extension From OMB of One Current Public 
Collection of Information: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0058, 
abstracted below that we will submit to OMB for an extension in 
compliance with the Paperwork Reduction Act (PRA). The ICR describes 
the nature of the information collection and its expected burden. The 
information collection activity provides a means to gather qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery.

DATES: Send your comments by November 27, 2018.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer, Information Technology (IT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or

[[Page 49120]]

sponsor, and a person is not required to respond to, a collection of 
information unless it displays a valid OMB control number. The ICR 
documentation will be available at http://www.reginfo.gov upon its 
submission to OMB. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Consistent with the requirements of Executive Order (E.O.) 13771, 
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777, 
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments 
on the extent to which this request for information could be modified 
to reduce the burden on respondents.

Information Collection Requirement

    OMB Control Number 1652-0058; Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery. This information 
collection provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.
    From the TSA perspective, qualitative customer and stakeholder 
feedback provides useful insights on perceptions and opinions. Unlike 
the results of statistical surveys, which yield quantitative results 
that can be generalized to the population of study, this qualitative 
feedback provides insights into customer or stakeholder perceptions, 
experiences, and expectations regarding TSA products or services. Such 
feedback also provides TSA with an early warning of issues with 
service, and focuses attention on areas where improvement is needed 
regarding communication, training, or changes in operations that might 
improve delivery of products or services. These collections allow for 
ongoing, collaborative, and actionable communications between the 
Agency and its customers and stakeholders. They also allow feedback to 
contribute directly to the improvement of program management. The 
solicitation of feedback targets areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses are assessed to plan and inform efforts to improve or 
maintain the quality of service offered by TSA. If this information is 
not collected, vital feedback from customers and stakeholders on the 
Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, or other matters that are commonly considered 
private.
    The aggregate burden estimate is based on a review of past behavior 
of participating program offices and several individual office 
estimates. The likely respondents to this proposed information request 
are State, local, or tribal government and law enforcement; traveling 
public; individuals and households; and businesses and organizations. 
TSA estimates an average of 10 annual surveys with approximately 94,100 
responses total. TSA further estimates a frequency of one response per 
request with an average response time of 10 to 30 minutes resulting in 
an estimated annual hour burden of 13,317 hours. TSA will provide more 
refined individual estimates of burden in its subsequent generic 
information collection applications.

    Dated: September 20, 2018.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Information Technology.
[FR Doc. 2018-21011 Filed 9-27-18; 8:45 am]
 BILLING CODE 9110-05-P

Federal Register / Vol. 83, No. 189 / Friday, September 28, 2018 / Notices 49119 floodplain management in floodprone each community or online through the (Catalog of Federal Domestic Assistance No. areas in accordance with 44 CFR part FEMA Map Service Center at https:// 97.022, ‘‘Flood Insurance.’’) 60. msc.fema.gov. David I. Maurstad, Interested lessees and owners of real The flood hazard determinations are Deputy Associate Administrator for Insurance property are encouraged to review the made final in the watersheds and/or and Mitigation, Department of Homeland new or revised FIRM and FIS report communities listed in the table below. Security, Federal Emergency Management available at the address cited below for Agency. Community Community map repository address Summit County, Colorado and Incorporated Areas Docket No.: FEMA–B–1601 Town of Blue River ................................................................................... Town Hall, 0110 Whispering Pines Circle, Blue River, CO 80424. Town of Breckenridge .............................................................................. Public Works, 1095 Airport Road, Breckenridge, CO 80424. Town of Frisco .......................................................................................... Town Hall, 1 Main Street, Frisco, CO 80443. Town of Silverthorne ................................................................................ Town Hall, 601 Center Circle, Silverthorne, CO 80498. Unincorporated Areas of Summit County ................................................ Summit County Commons, 0037 Peak One Drive, Frisco, CO 80443. Warren County, Iowa and Incorporated Areas Docket No.: FEMA–B–1728 City of Ackworth ....................................................................................... City Hall, 105 College Street, Ackworth, IA 50001. City of Bevington ...................................................................................... City Hall, 202 Jefferson Street, Bevington, IA 50033. City of Carlisle .......................................................................................... City Hall, 195 North 1st Street, Carlisle, IA 50047. City of Des Moines ................................................................................... Permit and Development Center, 602 Robert D. Ray Drive, Des Moines, IA 50309. City of Hartford ......................................................................................... City Hall, 150 West Elm Street, Hartford, IA 50118. City of Indianola ........................................................................................ City Hall, 110 North 1st Street, Indianola, IA 50125. City of Lacona .......................................................................................... City Hall, 109 East Main Street, Lacona, IA 50139. City of Martensdale .................................................................................. City Hall, 380 Iowa Avenue, Martensdale, IA 50160. City of Norwalk ......................................................................................... Community Development and Planner’s Office, 705 North Avenue, Nor- walk, IA 50211. City of Spring Hill ...................................................................................... Clerk’s Office, 10110 Carson Street, Spring Hill, IA 50125. Unincorporated Areas of Warren County ................................................. Warren County Planning and Zoning Department, 301 North Buxton Street, Indianola, IA 50125. Curry County, Oregon and Incorporated Areas Docket No.: FEMA–B–1673 City of Brookings ...................................................................................... City Hall, 898 Elk Drive, Brookings, OR 97415. City of Gold Beach ................................................................................... City Hall, 29592 Ellensburg Avenue, Gold Beach, OR 97444. City of Port Orford .................................................................................... City Hall, 555 West 20th Street, Port Orford, OR 97465. Unincorporated Areas of Curry County .................................................... Curry County Courthouse, 94235 Moore Street, Gold Beach, OR 97444 Newton County, Texas and Incorporated Areas Docket No.: FEMA–B–1724 Community ................................................................................................ Community map repository address. City of Newton .......................................................................................... City Hall, 101 West North Street, Newton, TX 75966. Unincorporated Areas of Newton County ................................................ Newton County Courthouse, 110 Court Street, Newton, TX 75966. [FR Doc. 2018–21123 Filed 9–27–18; 8:45 am] SUMMARY: The Transportation Security DATES: Send your comments by BILLING CODE 9110–12–P Administration (TSA) invites public November 27, 2018. comment on one currently approved ADDRESSES: Comments may be emailed Information Collection Request (ICR), to TSAPRA@dhs.gov or delivered to the DEPARTMENT OF HOMELAND Office of Management and Budget TSA PRA Officer, Information SECURITY (OMB) control number 1652–0058, Technology (IT), TSA–11, abstracted below that we will submit to Transportation Security Administration, Transportation Security Administration OMB for an extension in compliance 601 South 12th Street, Arlington, VA Intent To Request Extension From with the Paperwork Reduction Act 20598–6011. OMB of One Current Public Collection (PRA). The ICR describes the nature of FOR FURTHER INFORMATION CONTACT: of Information: Generic Clearance for the information collection and its Christina A. Walsh at the above address, amozie on DSK3GDR082PROD with NOTICES1 the Collection of Qualitative Feedback expected burden. The information or by telephone (571) 227–2062. on Agency Service Delivery collection activity provides a means to SUPPLEMENTARY INFORMATION: gather qualitative customer and AGENCY:Transportation Security stakeholder feedback in an efficient, Comments Invited Administration, DHS. timely manner, in accordance with the In accordance with the Paperwork Administration’s commitment to Reduction Act of 1995 (44 U.S.C. 3501 ACTION: 60-Day notice. improving service delivery. et seq.), an agency may not conduct or VerDate Sep<11>2014 19:22 Sep 27, 2018 Jkt 244001 PO 00000 Frm 00072 Fmt 4703 Sfmt 4703 E:\FR\FM\28SEN1.SGM 28SEN1

49120 Federal Register / Vol. 83, No. 189 / Friday, September 28, 2018 / Notices sponsor, and a person is not required to and its customers and stakeholders. Dated: September 20, 2018. respond to, a collection of information They also allow feedback to contribute Christina A. Walsh, unless it displays a valid OMB control directly to the improvement of program TSA Paperwork Reduction Act Officer, number. The ICR documentation will be management. The solicitation of Information Technology. available at http://www.reginfo.gov feedback targets areas such as: [FR Doc. 2018–21011 Filed 9–27–18; 8:45 am] upon its submission to OMB. Therefore, timeliness, appropriateness, accuracy of BILLING CODE 9110–05–P in preparation for OMB review and information, courtesy, efficiency of approval of the following information service delivery, and resolution of collection, TSA is soliciting comments issues with service delivery. Responses DEPARTMENT OF HOMELAND to— are assessed to plan and inform efforts SECURITY (1) Evaluate whether the proposed to improve or maintain the quality of information requirement is necessary for service offered by TSA. If this U.S. Citizenship and Immigration the proper performance of the functions information is not collected, vital Services of the agency, including whether the feedback from customers and [OMB Control Number 1615–0116] information will have practical utility; stakeholders on the Agency’s services (2) Evaluate the accuracy of the will be unavailable. Agency Information Collection agency’s estimate of the burden; The Agency will only submit a Activities; Revision of a Currently (3) Enhance the quality, utility, and collection for approval under this Approved Collection: Request for Fee clarity of the information to be generic clearance if it meets the Waiver; Exemptions collected; and following conditions: (4) Minimize the burden of the AGENCY: U.S. Citizenship and • The collections are voluntary. collection of information on those who Immigration Services, Department of • The collections are low-burden for are to respond, including using Homeland Security. respondents (based on considerations of appropriate automated, electronic, ACTION: 60-Day notice. total burden hours, total number of mechanical, or other technological respondents, or burden-hours per collection techniques or other forms of SUMMARY: The Department of Homeland respondent) and are low-cost for both information technology. Security (DHS), U.S. Citizenship and Consistent with the requirements of the respondents and the Federal Immigration Executive Order (E.O.) 13771, Reducing Government. (USCIS) invites the general public and Regulation and Controlling Regulatory • The collections are other Federal agencies to comment upon Costs, and E.O. 13777, Enforcing the noncontroversial and do not raise issues this proposed revision of a currently Regulatory Reform Agenda, TSA is also of concern to other Federal agencies. approved collection of information. In requesting comments on the extent to • Any collection is targeted to the accordance with the Paperwork which this request for information could solicitation of opinions from Reduction Act (PRA) of 1995, the be modified to reduce the burden on respondents who have experience with information collection notice is respondents. the program or may have experience published in the Federal Register to with the program in the near future. obtain comments regarding the nature of Information Collection Requirement • Personally identifiable information the information collection, the OMB Control Number 1652–0058; (PII) is collected only to the extent categories of respondents, the estimated Generic Clearance for the Collection of necessary and is not retained. burden (i.e., the time, effort, and Qualitative Feedback on Agency Service As a general matter, information resources used by the respondents to Delivery. This information collection collections will not result in any new respond), the estimated cost to the provides a means to gather qualitative system of records containing privacy respondent, and the actual information customer and stakeholder feedback in information and will not ask questions collection instruments. an efficient, timely manner, in of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, DATES: Comments are encouraged and accordance with the Administration’s or other matters that are commonly will be accepted for 60 days until commitment to improving service considered private. November 27, 2018. delivery. From the TSA perspective, qualitative The aggregate burden estimate is ADDRESSES: All submissions received customer and stakeholder feedback based on a review of past behavior of must include the OMB Control Number provides useful insights on perceptions participating program offices and 1615–0116 in the body of the letter, the and opinions. Unlike the results of several individual office estimates. The agency name and Docket ID USCIS– statistical surveys, which yield likely respondents to this proposed 2010–0008. To avoid duplicate quantitative results that can be information request are State, local, or submissions, please use only one of the generalized to the population of study, tribal government and law enforcement; following methods to submit comments: this qualitative feedback provides traveling public; individuals and (1) Online. Submit comments via the insights into customer or stakeholder households; and businesses and Federal eRulemaking Portal website at perceptions, experiences, and organizations. TSA estimates an average http://www.regulations.gov under expectations regarding TSA products or of 10 annual surveys with e-Docket ID number USCIS–2010–0008; services. Such feedback also provides approximately 94,100 responses total. (2) Mail. Submit written comments to TSA with an early warning of issues TSA further estimates a frequency of DHS, USCIS, Office of Policy and with service, and focuses attention on one response per request with an Strategy, Chief, Regulatory Coordination amozie on DSK3GDR082PROD with NOTICES1 areas where improvement is needed average response time of 10 to 30 Division, 20 Massachusetts Avenue NW, regarding communication, training, or minutes resulting in an estimated Washington, DC 20529–2140. changes in operations that might annual hour burden of 13,317 hours. FOR FURTHER INFORMATION CONTACT: improve delivery of products or TSA will provide more refined USCIS, Office of Policy and Strategy, services. These collections allow for individual estimates of burden in its Regulatory Coordination Division, ongoing, collaborative, and actionable subsequent generic information Samantha Deshommes, Chief, 20 communications between the Agency collection applications. Massachusetts Avenue NW, VerDate Sep<11>2014 19:22 Sep 27, 2018 Jkt 244001 PO 00000 Frm 00073 Fmt 4703 Sfmt 4703 E:\FR\FM\28SEN1.SGM 28SEN1


Document Created: 2018-09-28 01:22:59
Document Modified: 2018-09-28 01:22:59
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
Action60-Day notice.
DatesSend your comments by November 27, 2018.
ContactChristina A. Walsh at the above
FR Citation83 FR 49119 
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