83 FR 4959 - Agency Information Collection Activities: Information Collection Renewal; Comment Request; Customer Complaint Form
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency Federal Register Volume 83, Issue 23 (February 2, 2018)
Office of the Comptroller of the Currency
Federal Register Volume 83, Issue 23 (February 2, 2018)
| Page Range | 4959-4960 | |
| FR Document | 2018-02054 |
[Federal Register Volume 83, Number 23 (Friday, February 2, 2018)] [Notices] [Pages 4959-4960] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-02054] ----------------------------------------------------------------------- DEPARTMENT OF THE TREASURY Office of the Comptroller of the Currency Agency Information Collection Activities: Information Collection Renewal; Comment Request; Customer Complaint Form AGENCY: Office of the Comptroller of the Currency (OCC), Treasury. [[Page 4960]] ACTION: Notice and request for comment. ----------------------------------------------------------------------- SUMMARY: The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other federal agencies to take this opportunity to comment on a continuing information collection as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. Currently, the OCC is soliciting comment concerning the renewal of an existing collection titled ``Customer Complaint Form.'' DATES: You should submit written comments by April 3, 2018. ADDRESSES: Because paper mail in the Washington, DC area and at the OCC is subject to delay, commenters are encouraged to submit comments by email, if possible. Comments may be sent to: Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, Attention: 1557-0232, 400 7th Street SW, suite 3E-218, Washington, DC 20219. In addition, comments may be sent by fax to (571) 465-4326 or by electronic mail to prainfo@occ.treas.gov. You may personally inspect and photocopy comments at the OCC, 400 7th Street SW, Washington, DC 20219. For security reasons, the OCC requires that visitors make an appointment to inspect comments. You may do so by calling (202) 649- 6700 or, for persons who are deaf or hearing impaired, TTY, (202) 649- 5597. Upon arrival, visitors will be required to present valid government-issued photo identification and submit to security screening in order to inspect and photocopy comments. All comments received, including attachments and other supporting materials, are part of the public record and subject to public disclosure. Do not include any information in your comment or supporting materials that you consider confidential or inappropriate for public disclosure. FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance Officer, (202) 649-5490, for persons who are deaf or hearing impaired, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW, suite 3E- 218, Washington, DC 20219. SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), federal agencies must obtain approval from the OMB for each collection of information that they conduct or sponsor. ``Collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) to include agency requests or requirements that members of the public submit reports, keep records, or provide information to a third party. Section 3506(c)(2)(A) of title 44 requires federal agencies to provide a 60-day notice in the Federal Register concerning each proposed collection of information, including each renewal of an existing collection of information, before submitting the collection to OMB for approval. To comply with this requirement, the OCC is publishing notice of the renewal of the collection of information set forth in this document. Title: Customer Complaint Form. OMB Control No.: 1557-0232. Description: The customer complaint form was developed as a courtesy for customers who contact the OCC's Consumer Assistance Group (CAG) and wish to file a formal, written complaint. The form offers a template for consumers to use to focus their issues and identify the information necessary to provide a complete picture of their concerns. Use of the form is entirely voluntary; however, use of the form helps to avoid the processing delays associated with incomplete complaints and allows CAG to process complaints more efficiently. CAG uses the information included in a completed form to create a record of the consumer's contact, capture information that can be used to resolve the consumer's issues, and provide a database of information that is incorporated into the OCC's supervisory process. Type of Review: Regular. Affected Public: Businesses or other for-profit. Number of Respondents: 10,000. Total Annual Burden Hours: 830. Frequency of Response: On occasion. Comments submitted in response to this notice will be summarized and included in the request for OMB approval. All comments will become a matter of public record. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the OCC, including whether the information shall have practical utility; (b) The accuracy of the OCC's estimate of the burden of the collection of information; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; (d) Ways to minimize the burden of the collection on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) Estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Dated: January 29, 2018. Karen Solomon, Acting Senior Deputy Comptroller and Chief Counsel, Office of the Comptroller of the Currency. [FR Doc. 2018-02054 Filed 2-1-18; 8:45 am] BILLING CODE 4810-33-P
![Federal Register / Vol. 83, No. 23 / Friday, February 2, 2018 / Notices 4959
savings associations that have the same comment. The OCC will continue to Other Changes
characteristics as other large and publish technical instructions as early The OCC proposed to eliminate
noncomplex firms would not as feasible. The technical changes do references to the term ‘‘extraordinary
technically qualify for the simplified not alter the burden associated with the items’’ to align with Federal Accounting
reporting requirements. The revisions reporting forms and do not impose Standards Board (FASB) Subtopic 255–
modify the DFAST–14A reporting forms additional requirements. The technical 30. The Board has decided to delay this
and instructions to provide that all instructions provide procedures for the change with respect to its FR Y–14A;
federal savings associations may comply submission of DFAST–14A data, therefore, in order to promote
with these simplified reporting covering matters such as file format and consistency between the OCC DFAST–
requirements. This change promotes other technical specifications. While the 14A and the FR Y–14A, the OCC will
parity between national banks and OCC publishes the technical delay this change until further notice.
federal savings associations that have instructions as early as possible, the Type of Review: Revision.
similar size profiles and economic OCC and the Board have historically not Affected Public: Businesses or other
characteristics. published the technical instructions for for-profit.
notice and comment. Estimated Number of Respondents:
Response to Comments The commenter also questioned the 26.
The OCC received one comment from need for the OCC Supplemental Estimated Total Annual Burden:
a trade association. The commenter Schedule. The commenter suggested 13,949 hours.
suggested that the effective date for that the Supplemental Schedule did not The OCC believes that the systems
changes to the OCC reporting templates serve a supervisory purpose. The covered institutions use to prepare the
align with changes to the Board’s commenter also opposed the FR Y–14 reporting templates to submit
reporting forms. The commenter also elimination of the materiality thresholds to the Board will also be used to prepare
suggested that there should be a for certain items, which the commenter the reporting templates described in this
minimum of six months between the believed would increase the reporting notice. Comments submitted in
publication of final changes to the burden. response to this notice will be
reporting templates and the effective The OCC considers those items summarized and included in the request
date of the changes. According to the included in the OCC Supplemental for OMB approval. All comments will
commenter, it is important to factor in Schedule as material risks that are become a matter of public record.
the amount of time necessary to resolve necessary for monitoring and assessing Comments continue to be invited on:
clarifying questions. a covered institution’s capital adequacy (a) Whether the collection of
The OCC recognizes the challenges and capital planning process. By information is necessary for the proper
with implementing changes in a timely requiring only subsidiaries of large, performance of the functions of the
and controlled manner. The OCC complex firms, as defined by the Board, OCC, including whether the information
continues to balance the need to collect to complete this schedule, these has practical utility;
additional information with the requirements now align with reporting (b) The accuracy of the OCC’s
objective of providing as much time as exceptions for a number of summary estimate of the burden of the collection
is feasible in advance of and operational risk subschedules. To of information;
implementation. With respect to the minimize reporting burden the OCC has (c) Ways to enhance the quality,
changes in this notice, the OCC has reduced the number of Supplemental utility, and clarity of the information to
sought to align effective dates for Schedule reporting items in half as part be collected;
reporting requirements to the extent of its process to continually ensure that (d) Ways to minimize the burden of
practical with synonymous changes to only key risk elements are included the collection on respondents, including
the Board’s Y–14A. For example, the within this schedule. As these items through the use of automated collection
OCC is eliminating the Regulatory represent key risks, relatively smaller techniques or other forms of information
Capital Transitions Schedule and the amounts of exposures within individual technology; and
Retail Repurchase Schedule to parallel firms could represent material aggregate (e) Estimates of capital or start-up
the Board’s changes to the Y–14A. The risks to the banking system. Therefore, costs and costs of operation,
addition of one item to the counterparty the OCC has substituted materiality maintenance, and purchase of services
worksheet to collect information on thresholds for reporting exemptions to provide information.
FVAs is consistent with changes made based on the size and complexity of the
by the Board. The OCC believes that Dated: January 29, 2018.
parent holding company, thereby
many of the reporting template changes aligning the reporting exceptions with a Karen Solomon,
are either burden-neutral or burden- number of summary and operational Acting Senior Deputy Comptroller and Chief
reducing. In addition to eliminating the risk subschedules. Counsel.
two schedules referenced above, the Regarding data collection challenges [FR Doc. 2018–02060 Filed 2–1–18; 8:45 am]
OCC is also reducing the number of data posed by the Supplemental Schedule for BILLING CODE 4810–33–P
items in the Supplemental Schedule by covered institutions, as noted in the
approximately half. The OCC instructions, covered institutions that
continually seeks to clarify and improve cannot use existing models and DEPARTMENT OF THE TREASURY
the DFAST–14A reporting instructions; methodologies to furnish requested
nevertheless, as is the case with all information on the OCC Supplemental Office of the Comptroller of the
Schedule may use allocations, expert Currency
sradovich on DSK3GMQ082PROD with NOTICES
reporting templates, there will always
be clarifying questions from the judgment, or other methods for
Agency Information Collection
industry, and the OCC seeks to respond projections of balances, losses, and
Activities: Information Collection
to questions in a timely manner. allowances if data is not available at the
Renewal; Comment Request;
The commenter also suggested that requested level of granularity. Covered
Customer Complaint Form
the technical instructions accompanying institutions should supply appropriate
any changes in the reporting templates documentation explaining their AGENCY: Office of the Comptroller of the
be subject to public notice and approach. Currency (OCC), Treasury.
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![4960 Federal Register / Vol. 83, No. 23 / Friday, February 2, 2018 / Notices
ACTION: Notice and request for comment. agencies must obtain approval from the (d) Ways to minimize the burden of
OMB for each collection of information the collection on respondents, including
SUMMARY: The OCC, as part of its that they conduct or sponsor. through the use of automated collection
continuing effort to reduce paperwork ‘‘Collection of information’’ is defined techniques or other forms of information
and respondent burden, invites the in 44 U.S.C. 3502(3) and 5 CFR technology; and
general public and other federal 1320.3(c) to include agency requests or (e) Estimates of capital or start-up
agencies to take this opportunity to requirements that members of the public costs and costs of operation,
comment on a continuing information submit reports, keep records, or provide maintenance, and purchase of services
collection as required by the Paperwork information to a third party. Section to provide information.
Reduction Act of 1995 (PRA). 3506(c)(2)(A) of title 44 requires federal
In accordance with the requirements Dated: January 29, 2018.
agencies to provide a 60-day notice in Karen Solomon,
of the PRA, the OCC may not conduct the Federal Register concerning each
or sponsor, and the respondent is not Acting Senior Deputy Comptroller and Chief
proposed collection of information, Counsel, Office of the Comptroller of the
required to respond to, an information including each renewal of an existing
collection unless it displays a currently Currency.
collection of information, before [FR Doc. 2018–02054 Filed 2–1–18; 8:45 am]
valid Office of Management and Budget submitting the collection to OMB for
(OMB) control number. approval. To comply with this
BILLING CODE 4810–33–P
Currently, the OCC is soliciting requirement, the OCC is publishing
comment concerning the renewal of an notice of the renewal of the collection
existing collection titled ‘‘Customer of information set forth in this DEPARTMENT OF VETERANS
Complaint Form.’’ document. AFFAIRS
DATES: You should submit written Title: Customer Complaint Form. [OMB Control No. 2900–0171]
comments by April 3, 2018. OMB Control No.: 1557–0232.
ADDRESSES: Because paper mail in the Description: The customer complaint Agency Information Collection Activity
Washington, DC area and at the OCC is form was developed as a courtesy for Under OMB Review: Application for
subject to delay, commenters are customers who contact the OCC’s Individualized Tutorial Assistance
encouraged to submit comments by Consumer Assistance Group (CAG) and
wish to file a formal, written complaint. AGENCY: Veterans Benefits
email, if possible. Comments may be
The form offers a template for Administration, Department of Veterans
sent to: Legislative and Regulatory
consumers to use to focus their issues Affairs.
Activities Division, Office of the
Comptroller of the Currency, Attention: and identify the information necessary ACTION: Notice.
1557–0232, 400 7th Street SW, suite 3E– to provide a complete picture of their
SUMMARY: In compliance with the
218, Washington, DC 20219. In addition, concerns. Use of the form is entirely
Paperwork Reduction Act (PRA) of
comments may be sent by fax to (571) voluntary; however, use of the form
1995, this notice announces that the
465–4326 or by electronic mail to helps to avoid the processing delays
Veterans Benefits Administration,
prainfo@occ.treas.gov. You may associated with incomplete complaints
Department of Veterans Affairs, will
personally inspect and photocopy and allows CAG to process complaints
submit the collection of information
comments at the OCC, 400 7th Street more efficiently.
abstracted below to the Office of
SW, Washington, DC 20219. For CAG uses the information included in
Management and Budget (OMB) for
security reasons, the OCC requires that a completed form to create a record of
review and comment. The PRA
visitors make an appointment to inspect the consumer’s contact, capture
submission describes the nature of the
comments. You may do so by calling information that can be used to resolve
information collection and its expected
(202) 649–6700 or, for persons who are the consumer’s issues, and provide a
cost and burden; it includes the actual
deaf or hearing impaired, TTY, (202) database of information that is
data collection instrument.
649–5597. Upon arrival, visitors will be incorporated into the OCC’s supervisory
process. DATES: Comments must be submitted on
required to present valid government-
Type of Review: Regular. or before March 5, 2018.
issued photo identification and submit
to security screening in order to inspect Affected Public: Businesses or other ADDRESSES: Submit written comments
and photocopy comments. for-profit. on the collection of information through
All comments received, including Number of Respondents: 10,000. www.Regulations.gov, or to Office of
attachments and other supporting Total Annual Burden Hours: 830. Information and Regulatory Affairs,
materials, are part of the public record Frequency of Response: On occasion. Office of Management and Budget, Attn:
Comments submitted in response to VA Desk Officer; 725 17th St. NW,
and subject to public disclosure. Do not
this notice will be summarized and Washington, DC 20503 or sent through
include any information in your
included in the request for OMB electronic mail to oira_submission@
comment or supporting materials that
approval. All comments will become a omb.eop.gov. Please refer to ‘‘OMB
you consider confidential or
matter of public record. Control No. 2900–0171 in any
inappropriate for public disclosure.
Comments are invited on: correspondence.
FOR FURTHER INFORMATION CONTACT: (a) Whether the collection of
Shaquita Merritt, OCC Clearance information is necessary for the proper FOR FURTHER INFORMATION CONTACT:
Officer, (202) 649–5490, for persons performance of the functions of the Cynthia Harvey-Pryor, Enterprise
who are deaf or hearing impaired, TTY, Records Service (005R1B), Department
sradovich on DSK3GMQ082PROD with NOTICES
OCC, including whether the information
(202) 649–5597, Legislative and shall have practical utility; of Veterans Affairs, 810 Vermont
Regulatory Activities Division, Office of (b) The accuracy of the OCC’s Avenue NW, Washington, DC 20420,
the Comptroller of the Currency, 400 7th estimate of the burden of the collection (202) 461–5870 or email
Street SW, suite 3E–218, Washington, of information; Cynthia.harvey.pryor@va.gov. Please
DC 20219. (c) Ways to enhance the quality, refer to ‘‘OMB Control No. 2900–0171’’
SUPPLEMENTARY INFORMATION: Under the utility, and clarity of the information to in any correspondence.
PRA (44 U.S.C. 3501–3520), federal be collected; SUPPLEMENTARY INFORMATION:
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Document Created: 2018-02-03 14:27:35
Document Modified: 2018-02-03 14:27:35
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comment. | |
| Dates | You should submit written comments by April 3, 2018. | |
| Contact | Shaquita Merritt, OCC Clearance Officer, (202) 649-5490, for persons who are deaf or hearing impaired, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW, suite 3E- 218, Washington, DC 20219. | |
| FR Citation | 83 FR 4959 |
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