83 FR 64347 - Proposed Collection; 60-Day Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIAID)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health

Federal Register Volume 83, Issue 240 (December 14, 2018)

In compliance with the requirement of the Paperwork Reduction Act of 1995 to provide opportunity for public comment on proposed data collection projects, the National Institute of Allergy and Infectious Diseases (NIAID) will publish periodic summaries of propose projects to be submitted to the Office of Management and Budget (OMB) for review and approval.

[Federal Register Volume 83, Number 240 (Friday, December 14, 2018)]
[Notices]
[Pages 64347-64348]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-27145]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; 60-Day Comment Request; Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery 
(NIAID)

AGENCY: National Institutes of Health, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995 to provide opportunity for public comment on proposed data 
collection projects, the National Institute of Allergy and Infectious 
Diseases (NIAID) will publish periodic summaries of propose projects to 
be submitted to the Office of Management and Budget (OMB) for review 
and approval.

DATES: Comments regarding this information collection are best assured 
of having their full effect if received within 60 days of the date of 
this publication.

FOR FURTHER INFORMATION CONTACT: To obtain a copy of the data 
collection plans and instruments, submit comments in writing, or 
request more information on the proposed project, contact: Ms. Dione 
Washington, Health Science Policy Analyst, Office of Strategic 
Planning, Initiative Development and Analysis, 5601 Fishers Lane, 
Rockville, Maryland 20892 or call non-toll-free number (240) 669-2100 
or email your request, including your address to: 
[email protected]. Formal requests for additional plans and 
instruments must be requested in writing.

SUPPLEMENTARY INFORMATION: Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995 requires: Written comments and/or suggestions 
from the public and affected agencies are invited to address one or 
more of the following points: (1) Whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (3) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (4) Ways 
to minimizes the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Proposed Collection Title: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, 0925-0668, Expiration 
Date 2/28/2019, EXTENSION, National Institute of Allergy and Infectious 
Diseases (NIAID).
    Need and Use of Information Collection: There are no changes being 
requested for this submission. The proposed information collection 
activity provides a means to garner qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide information about the NIAID's 
customer or stakeholder perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training or changes in operations might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative and actionable communications between the 
NIAID and its customers and stakeholders. It will also allow feedback 
to contribute directly to the improvement of program management.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 2511.

                                        Estimated Annualized Burden Hours
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                                                                      Annual
               Type of collection                    Number of     frequency per     Hours per      Total hours
                                                    respondents      response        response
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Customer satisfaction surveys...................            4000               1           30/60            2000
In-Depth Interviews (IDIs) or Small Discussion                50               1           90/60              75
 Groups.........................................

[[Page 64348]]

 
Individual Brief Interviews.....................              50               1           15/60              13
Focus Groups....................................              30               1               2              60
Pilot testing surveys...........................              25               1           30/60              13
Conferences and Training Pre- and Post-surveys..             500               1           30/60             250
Website or Software Usability Tests.............              50               1               2             100
                                                 ---------------------------------------------------------------
    Total.......................................            4705            4705  ..............            2511
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    Dated: November 30, 2018.
Brandie K. Taylor Bumgardner,
Project Clearance Liaison, National Institute of Allergy and Infectious 
Diseases, National Institutes of Health.
[FR Doc. 2018-27145 Filed 12-13-18; 8:45 am]
BILLING CODE 4140-01-P