83 FR 8921 - Proposed Collection; Comment Request on Information Collection Tools Relating to IRS Customer Satisfaction Surveys

DEPARTMENT OF THE TREASURY
Internal Revenue Service

Federal Register Volume 83, Issue 41 (March 1, 2018)

Page Range		8921-8921
FR Document		2018-04100

The Internal Revenue Service (IRS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on information collections, as required by the Paperwork Reduction Act of 1995. The IRS is soliciting comments concerning IRS Customer Satisfaction Surveys.

Federal Register, Volume 83 Issue 41 (Thursday, March 1, 2018)

[Federal Register Volume 83, Number 41 (Thursday, March 1, 2018)]
[Notices]
[Page 8921]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-04100]


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DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Collection; Comment Request on Information Collection 
Tools Relating to IRS Customer Satisfaction Surveys

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The Internal Revenue Service (IRS), as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on information collections, as required by the Paperwork Reduction Act 
of 1995. The IRS is soliciting comments concerning IRS Customer 
Satisfaction Surveys.

DATES: Written comments should be received on or before April 30, 2018 
to be assured of consideration.

ADDRESSES: Direct all written comments to L. Brimmer, Internal Revenue 
Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC 20224. 
Please send separate comments for each specific information collection 
listed below. You must reference the information collection's title, 
form number, reporting or record-keeping requirement number, and OMB 
number (if any) in your comment.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the collection tools should be directed to Martha R. Brinson, 
at (202) 317-5753 or at Internal Revenue Service, Room 6526, 1111 
Constitution Avenue NW, Washington, DC 20224, or through the internet 
at Martha.R.Brinson@irs.gov.

SUPPLEMENTARY INFORMATION: Currently, the IRS is seeking comments 
concerning the following information collection tools, reporting, and 
record-keeping requirements:
    Title: IRS Customer Satisfaction Surveys.
    OMB Number: 1545-2250.
    Form Number: N/A.
    Abstract: Surveys conducted under this clearance are used by the 
Internal Revenue Service to determine levels of customer satisfaction 
as well as determining issues that contribute to customer burden. This 
information will be used to make quality improvements to products and 
services. Collecting, analyzing, and using customer opinion data is a 
vital component of IRS's Balanced Measures Approach, as mandated by 
Internal Revenue Service Reform and Restructuring Act of 1998 and 
Executive Order 12862.
    Current Actions: This is no change in the paperwork burden 
previously approved by OMB.
    Type of Review: Extension of a currently approved collection.
    Affected Public: The information collected from taxpayers, 
practitioners, and a few small entities, will help ensure that users of 
IRS programs and services have an effective, efficient, and satisfying 
experience. In regard to online services, this feedback will provide 
insights into customer preferences for online information and services 
on IRS.gov that will meet their needs to resolve inquiries and their 
accounts on their own. This collection of feedback will contribute 
directly to the improvement of content and services provided online.
    Estimated Number of Respondents: 570,000.
    Estimated Time per Respondent: 3.5 min.
    Estimated Total Annual Burden Hours: 35,550.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record.
    Comments are invited on: (a) Whether the collection of information 
is necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information.

    Approved: February 23, 2018.
L. Brimmer,
Senior Tax Analyst.
[FR Doc. 2018-04100 Filed 2-28-18; 8:45 am]
 BILLING CODE 4830-01-P

Federal Register / Vol. 83, No. 41 / Thursday, March 1, 2018 / Notices 8921

website (www.NHTSA.gov) on March specific information collection listed of feedback will contribute directly to
1st for an updated agenda. below. You must reference the the improvement of content and
Should it be necessary to cancel the information collection’s title, form services provided online.
meeting due to inclement weather or number, reporting or record-keeping Estimated Number of Respondents:
other emergency, NHTSA will take all requirement number, and OMB number 570,000.
available measures to notify registered (if any) in your comment. Estimated Time per Respondent: 3.5
participants. FOR FURTHER INFORMATION CONTACT: min.
NHTSA will conduct the meeting Requests for additional information or Estimated Total Annual Burden
informally. Thus, technical rules of copies of the collection tools should be Hours: 35,550.
evidence will not apply. The meeting directed to Martha R. Brinson, at (202) The following paragraph applies to all
will consist of presentations and panels. 317–5753 or at Internal Revenue of the collections of information covered
Each panel will have two or three short Service, Room 6526, 1111 Constitution by this notice:
presentations, a discussion among the Avenue NW, Washington, DC 20224, or
panel members, and questions from the An agency may not conduct or
through the internet at sponsor, and a person is not required to
other participants to be discussed by the Martha.R.Brinson@irs.gov.
meeting participants. respond to, a collection of information
SUPPLEMENTARY INFORMATION: Currently, unless the collection of information
Authority: 49 U.S.C. 30182. the IRS is seeking comments concerning displays a valid OMB control number.
Heidi R. King, the following information collection Books or records relating to a collection
Deputy Administrator.
tools, reporting, and record-keeping of information must be retained as long
requirements: as their contents may become material
[FR Doc. 2018–04158 Filed 2–28–18; 8:45 am]
Title: IRS Customer Satisfaction in the administration of any internal
BILLING CODE 4910–59–P
Surveys. revenue law. Generally, tax returns and
OMB Number: 1545–2250. tax return information are confidential,
Form Number: N/A. as required by 26 U.S.C. 6103.
DEPARTMENT OF THE TREASURY Abstract: Surveys conducted under Request for Comments: Comments
this clearance are used by the Internal submitted in response to this notice will
Internal Revenue Service
Revenue Service to determine levels of be summarized and/or included in the
Proposed Collection; Comment customer satisfaction as well as request for OMB approval. All
Request on Information Collection determining issues that contribute to comments will become a matter of
Tools Relating to IRS Customer customer burden. This information will public record.
Satisfaction Surveys be used to make quality improvements Comments are invited on: (a) Whether
to products and services. Collecting, the collection of information is
AGENCY: Internal Revenue Service (IRS), analyzing, and using customer opinion necessary for the proper performance of
Treasury. data is a vital component of IRS’s the functions of the agency, including
ACTION: Notice and request for Balanced Measures Approach, as whether the information shall have
comments. mandated by Internal Revenue Service practical utility; (b) the accuracy of the
Reform and Restructuring Act of 1998 agency’s estimate of the burden of the
SUMMARY: The Internal Revenue Service and Executive Order 12862.
(IRS), as part of its continuing effort to collection of information; (c) ways to
Current Actions: This is no change in enhance the quality, utility, and clarity
reduce paperwork and respondent the paperwork burden previously
burden, invites the general public and of the information to be collected; (d)
approved by OMB. ways to minimize the burden of the
other Federal agencies to take this Type of Review: Extension of a
opportunity to comment on information collection of information on
currently approved collection. respondents, including through the use
collections, as required by the Affected Public: The information
Paperwork Reduction Act of 1995. The of automated collection techniques or
collected from taxpayers, practitioners, other forms of information technology;
IRS is soliciting comments concerning and a few small entities, will help
IRS Customer Satisfaction Surveys. and (e) estimates of capital or start-up
ensure that users of IRS programs and costs and costs of operation,
DATES: Written comments should be services have an effective, efficient, and maintenance, and purchase of services
received on or before April 30, 2018 to satisfying experience. In regard to to provide information.
be assured of consideration. online services, this feedback will
provide insights into customer Approved: February 23, 2018.
ADDRESSES: Direct all written comments
to L. Brimmer, Internal Revenue preferences for online information and L. Brimmer,
Service, Room 6526, 1111 Constitution services on IRS.gov that will meet their Senior Tax Analyst.
Avenue NW, Washington, DC 20224. needs to resolve inquiries and their [FR Doc. 2018–04100 Filed 2–28–18; 8:45 am]
Please send separate comments for each accounts on their own. This collection BILLING CODE 4830–01–P
amozie on DSK30RV082PROD with NOTICES

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Document Created: 2018-02-28 23:58:24
Document Modified: 2018-02-28 23:58:24

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Written comments should be received on or before April 30, 2018 to be assured of consideration.
Contact		Requests for additional information or copies of the collection tools should be directed to Martha R. Brinson, at (202) 317-5753 or at Internal Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC 20224, or through the internet at [email protected]
FR Citation		83 FR 8921

83 FR 8921 - Proposed Collection; Comment Request on Information Collection Tools Relating to IRS Customer Satisfaction Surveys

DEPARTMENT OF THE TREASURYInternal Revenue Service

Federal Register Volume 83, Issue 41 (March 1, 2018)

DEPARTMENT OF THE TREASURY
Internal Revenue Service