83 FR 9323 - Proposed Information Collection Activity; Comment Request

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families

Federal Register Volume 83, Issue 43 (March 5, 2018)

[Federal Register Volume 83, Number 43 (Monday, March 5, 2018)]
[Notices]
[Pages 9323-9324]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-04384]



[[Page 9323]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Proposed Information Collection Activity; Comment Request

    Proposed Projects:
    Title: The Evaluation of Child Welfare Information Gateway.
    OMB No.: New Collection.
    Description: The Children's Bureau (CB), Administration for 
Children and Families (ACF), U.S. Department of Health and Human 
Services (HHS) is proposing new or expanded data collection activities 
as part of its Evaluation of Child Welfare Information Gateway.
    Child Welfare Information Gateway (CWIG) is a national information 
clearinghouse and service of the Children's Bureau, Administration for 
Children and Families, U.S. Department of Health and Human Services. 
CWIG connects professionals and concerned citizens to resources and 
information on programs, research, legislation, and statistics 
regarding child maltreatment, child abuse prevention, and child welfare 
services designed to achieve the safety, permanency, and well-being of 
children and families. The Evaluation of Child Welfare Information 
Gateway gathers information to inform the Children's Bureau about the 
kind and quality of information services that customers want, how 
customers are using resources and services, as well as customers' level 
of satisfaction with existing services.
    The Market Research Sub-Study complements information obtained from 
the larger Evaluation of Child Welfare Information Gateway. The 
Children's Bureau seeks to learn more about how child welfare 
professionals and students planning to enter the child welfare 
workforce access and consume work-related information. This national 
study will focus on understanding child welfare professionals' and 
students' characteristics, use of technology, and preferences for 
obtaining information that they use in their work. The goal of the sub-
study is to provide federally-funded technical assistance providers and 
other stakeholder organizations with a better understanding of their 
target audiences so they can design more effective products, services, 
and dissemination strategies to reach these populations.
    Data collection activities proposed for the Evaluation of Child 
Welfare Information Gateway include: six online targeted surveys 
designed to evaluate CWIG's special initiative websites and other 
targeted website sections; five online event surveys administered after 
CWIG-sponsored webinars, presentations, or other events; five focus 
groups (each with approximately 10 participants) with users and non-
users of CWIG's special initiative websites and other CWIG products and 
services; and, a general customer survey delivered via multiple modes 
(e.g., website, email, live chat, print, and phone). The sampling plan 
for the CWIG general customer survey is designed to reach the various 
types of customers using Child Welfare Information Gateway services 
such as professionals, students, and customers looking for assistance 
with a personal situation while reducing burden for respondents by only 
asking relevant questions for their backgrounds.
    The market research sub-study seeks to deliver surveys and conduct 
focus groups to gauge online information habits and preferences. The 
proposed market research sub-study will consist of a national online 
survey of child welfare professionals and students, which will be 
administered through four different instruments tailored for four 
different populations. Ten focus groups (each with 8 to 10 
participants) will be used to learn more about different audiences' 
habits and preferences related to child welfare information access and 
consumption.
    Respondents: The Evaluation of Child Welfare Information Gateway 
will target all types of possible CWIG users including: State and local 
governments, the territories, service providers, Tribes and tribal 
organizations, grantees, researchers, and the general public seeking 
information and resources from Child Welfare Information Gateway via 
the website, mail, telephone, Live Chat, and email. The Market Research 
Sub-Study will target child welfare professionals in state, county, 
tribal, and private agencies; Court Improvement Program coordinators 
and directors; judges and attorneys involved in child welfare-related 
work; and students in Bachelor's and Master's degree programs in social 
work that receive Title IV-E or IV-B stipends.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                    Number of     Average burden
                   Instrument                       Number of     responses per      hours per     Total burden
                                                   respondents      respondent       response          hours
----------------------------------------------------------------------------------------------------------------
Child Welfare Information Gateway's Targeted              2,355               1            0.084          197.82
 Survey........................................
Child Welfare Information Gateway's Event                   500               1             0.05              25
 Survey........................................
Child Welfare Information Gateway's Focus Group              50               1                1              50
 Guide.........................................
Child Welfare Information Gateway's General                 960               1            0.084           80.64
 Customer Survey: Questions for Professionals..
Child Welfare Information Gateway's General                 480               1             0.05              24
 Customer Survey: Questions for Students.......
Child Welfare Information Gateway's General                 960               1             0.05              48
 Customer Survey: Questions for Personal
 Customers.....................................
Market Research Sub-Study: Online Information             1,400               1              0.5             700
 Habits and Preferences Survey (for child
 welfare professionals in state, county, and
 private agencies).............................
Market Research Sub-Study: Online Information             1,000               1              0.5             500
 Habits and Preferences Survey (for child
 welfare professionals working with tribes)....
Market Research Sub-Study: Online Information             1,400               1              0.5             700
 Habits and Preferences Survey (for legal
 professionals working in child welfare).......
Market Research Sub-Study: Online Information               900               1              0.5             450
 Habits and Preferences Survey (for students
 planning to enter the child welfare workforce)
Market Research Sub-Study: Focus Groups on                  100               1              1.5             150
 Information Habits and Preferences............
----------------------------------------------------------------------------------------------------------------


[[Page 9324]]

    Estimated Total Annual Burden Hours: 2,925 hours.
    In compliance with the requirements of the Paperwork Reduction Act 
of 1995 (Pub. L. 104-13, 44 U.S.C. Chap 35), the Administration for 
Children and Families is soliciting public comment on the specific 
aspects of the information collection described above. Copies of the 
proposed collection of information can be obtained and comments may be 
forwarded by writing to the Administration for Children and Families, 
Office of Planning, Research and Evaluation, 330 C Street SW, 
Washington DC 20201. Attn: ACF Reports Clearance Officer. Email 
address: [email protected]. All requests should be identified 
by the title of the information collection.
    The Department specifically requests comments on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (c) the quality, utility, and clarity of the information 
to be collected; and (d) ways to minimize the burden of the collection 
of information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Consideration will be given to comments and suggestions submitted 
within 60 days of this publication.

Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2018-04384 Filed 3-2-18; 8:45 am]
 BILLING CODE 4184-01-P