Notification of Request for Approval of Information Collection ActivityCustomer Satisfaction Surveys

[Federal Register Volume 63, Number 230 (Tuesday, December 1, 1998)]
[Notices]
[Page 66126]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-31857]


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CONSUMER PRODUCT SAFETY COMMISSION


Notification of Request for Approval of Information Collection 
Activity--Customer Satisfaction Surveys

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: In the August 11, 1998 Federal Register (63 FR 42832), the 
Consumer Product Safety Commission published a notice in accordance 
with provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. 
Chapter 35) to announce the agency's intention to seek approval of 
surveys and other information-collection activities to determine the 
kind and quality of services CPSC customers want and customers' level 
of satisfaction with existing services. The Commission now announces 
that it has submitted to the Office of Management and Budget a request 
for approval of that collection of information.
    CPSC will use the information it obtains in these surveys to 
improve its work on behalf of the American public. In addition, the 
CPSC Office of Planning and Evaluation will use information from the 
surveys to prepare sections of the agency's annual performance report 
(required by the Government Performance and Results Act (GPRA)). This 
information will provide measures of the quality and effectiveness of 
agency efforts related to three goals in its strategic plan (informing 
the public, industry services, and customer satisfaction).
    CPSC will collect this information in several ways, using 
contractors and/or in-house staff. These ways include (1) Using CPSC's 
web site to solicit feedback on the level of satisfaction with CPSC's 
services, (2) using brief customer service follow-up queries (on-line) 
with samples of telephone hotline callers, (3) surveying a sample of 
firms using the Fast-Track Product Recall Program to assess their views 
and suggestions for improvements in the service aspects of the program, 
(4) including customer comment cards within the pages of the Consumer 
Product Safety Review, and (5) conducting mail surveys of state 
partners and samples of customers of the National Injury Information 
Clearinghouse. Fewer than 10 customer surveys or information collection 
activities a year would be conducted using this clearance.

Additional Information About the Request for Approval of Information 
Collection Activity

    Title of information collection: Customer Satisfaction Surveys.
    Type of request: Approval.
    Frequency of collection: Occasional.
    General description of respondents: (1) Persons telephoning the 
Hotline; (2) persons or companies contacting the National Injury 
Information Clearinghouse for information; (3) State representatives 
who work with CPSC on cooperative programs; (4) firms using CPSC's 
Fast-Track Product Recall Program; (5) small businesses that have 
contacted the CPSC's small business ombudsman; and (6) other 
individuals CPSC is providing information to, such as those through the 
CPSC's Office of Information and Public Affairs.
    Estimated number of respondents: 1,550 per year.
    Estimated average number of responses per respondent: One per year.
    Estimated number of responses for all respondents: 1,550 per year.
    Estimated number of hours per response: \1/30\ hour each.
    Estimated number of hours for all respondents: 51.7 per year.
    Estimated cost of collection for all respondents: $620 per year.
    Comments: Comments on this request for approval of an information 
collection activity should be submitted by December 31, 1998 to (1) 
Office of Information and Regulatory Affairs, Attn: OMB Desk Officer 
for CPSC, Office of Management and Budget, Washington DC 20503; 
telephone: (202) 395-7340, and (2) the Office of the Secretary, 
Consumer Product Safety Commission, Washington, DC 20207. Comments may 
be delivered to the Office of the Secretary, room 502, 4330 East-West 
Highway, Bethesda, Maryland 20814. Comments may also be sent to the 
Office of the Secretary by facsimile at (301) 504-0127, or by e-mail at 
cpsc-os@cpsc.gov.
    Copies of this request for approval of an information collection 
activity are available from Robert Frye, Director, Office of Planning 
and Evaluation, Consumer Product Safety Commission, Washington, DC 
20207; telephone: (301) 504-0416, extension 2264.

    Dated: November 23, 1998.
Sadye E. Dunn,
Secretary, Consumer Product Safety Commission.
[FR Doc. 98-31857 Filed 11-30-98; 8:45 am]
BILLING CODE 6355-01-P