81 FR 68502 - Proposed Information Collection (Inquiry Routing & Information System (IRIS)) Activity: Comment Request

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 81, Issue 192 (October 4, 2016)

The Office of Information and Technology (OIT), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice. This notice solicits comments on information needed to route IRIS inquiries generated on the department's Contact Us, Ask A Question Web site to appropriate locations throughout VA for response and to gather sufficient information to be able to respond timely without repeated requests from VA for more information.

[Federal Register Volume 81, Number 192 (Tuesday, October 4, 2016)]
[Notices]
[Page 68502]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-23964]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0619]


Proposed Information Collection (Inquiry Routing & Information 
System (IRIS)) Activity: Comment Request

AGENCY: Office of Information and Technology, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Office of Information and Technology (OIT), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed revision of 
a currently approved collection, and allow 60 days for public comment 
in response to the notice. This notice solicits comments on information 
needed to route IRIS inquiries generated on the department's Contact 
Us, Ask A Question Web site to appropriate locations throughout VA for 
response and to gather sufficient information to be able to respond 
timely without repeated requests from VA for more information.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before December 5, 2016.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy Tucker, Department of Veterans Affairs, Office of 
Information & Technology, VA Enterprise Applications, (005F4), 550 
Foothill Blvd., Salt Lake City, Utah 84113 or email to 
[email protected]. Please refer to ``OMB Control No. 2900-0619'' in 
any correspondence. During the comment period, comments may be viewed 
online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Nancy Tucker at 801-580-7884.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-21), Federal agencies must obtain approval from the Office 
of Management and Budget (OMB) for each collection of information they 
conduct or sponsor. This request for comment is being made pursuant to 
Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, OIT 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of IRIS functions, including 
whether the information will have practical utility; (2) the accuracy 
of OIT's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Inquiry Routing & Information System (IRIS).
    OMB Control Number: 2900-0619.
    Type of Review: Extension of a currently approved collection.
    Abstract: The IRIS Ask A Question form on the VA Web site's Contact 
Us link is used by Web site visitors to submit inquiries to locations 
and business lines across VA to respond to any questions, complaints, 
suggestions or other issues.
    Affected Public: Individuals and Households (Any individual who 
utilizes Contact Us via the department Web site).
    Estimated Annual Burden: 66,000 hours.
    Estimated Average Burden per Respondent: 10 minutes.
    Frequency of Response: Daily.
    Estimated Number of Respondent: 33,000 per month.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2016-23964 Filed 10-3-16; 8:45 am]
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